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“5 star all the way”

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InterContinental Nairobi
Ranked #21 of 164 Hotels in Nairobi
San Francisco, California
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“5 star all the way”
Reviewed 22 July 2014

Stayed here for 2 nights on the beginning of our safari and the night before we left for home. We arrived late into the night after a very tiring 18-hour flight, and was greeted with a warm smile, quick and efficient check-in by the staff. The room was impeccable and the bed and bedding were comfortable. We were on the 7th floor on a corner room, and it provided us with the quite that we needed after the long flight. My only complaint was that they changed the bedding everyday, with no option to not change it if we wanted to. We also had the facial and the massage after returning from our safari, and it was pure bliss! The grime, stress, and tiredness melted away with the expert hands of our masseuse. The breakfast buffet was more than adequate with good selections. They even provided us with a boxed breakfast at 5am which we took with us to the airport.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Samantha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, 24 July 2014
Dear Samantha G,

Thank you for taking the time to share the kind feedback from your recent stay with us in InterContinental Nairobi. I am delighted to hear that you found the room impeccable, the breakfast great and my colleagues friendly and efficient.

Thank you also for your feedback on the change of bedding. I am pleased to let you know that your suggestion is already implemented.

I certainly look forward to the opportunity to welcome you back to the hotel again soon.

Kind regards,
Karl Hala
Regional General Manager – IHG Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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971 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (210)
Date | Rating
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English first
Metro Manila, Philippines
Level Contributor
391 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed 22 July 2014 via mobile

We stayed here overnight when we missed our Kenya Airways connecting flight. Overall a nice hotel but the rooms are definitely a bit old and rundown now. The restaurant had a nice buffet and the staff are accommodating so this somewhat made up for the older rooms.

Stayed July 2014
Helpful?
Thank MakatiJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarlHala, Regional General Manager Africa at InterContinental Nairobi, responded to this review, 24 July 2014
Dear MakatiJoe,

Thank you for taking the opportunity to share the feedback from your recent stay with us at the hotel. I am delighted to hear that you liked our restaurants and staff service.

I hope that I might have the opportunity to welcome you back to the hotel in the near future.

Kind regards,

Karl Hala
Regional General Manager – IHG Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Level Contributor
164 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 22 July 2014

Rooms are quite dated but adequate, possibly looking a little scruffy. The number one aspect of this hotel is the excellent service, which from previous experience in Africa, I expected to be poor. Check-in staff were excellent as were the staff at the pool bar and main restaurant. Only minor complaint was that the aircon did not initially work but this was due to it being switched off by a switch located in the wardrobe! Wifi was provided free of charge but signal is weak or non-existent at the pool-side bar.

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank valDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, 24 July 2014
Dear valDubai,

Thank you for choosing to stay with us on your recent visit to Nairobi and also for sharing your kind feedback. I am so glad you had a great stay with us and that will recommend us to others, that is always a great compliment. Thank you also for your feedback on the aircon and the wifi. We are working to address the concerns.

I hope on your next visit to Nairobi we have the opportunity to welcome you back to the hotel.

Kind regards,

Karl Hala
Regional General Manager – IHG Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marbella, Spain
Level Contributor
129 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 21 July 2014 via mobile

extremely wonderful experience
club floor rooms are generous and clean with a variety of amenities
the club lounge offers a wide range of choices starting with breakfast and continuing till "happy hour"
staff is extremely careful and helpful

Stayed July 2014, travelled on business
Helpful?
Thank Marius S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, 24 July 2014
Dear Marius S,

Thank you for taking the opportunity to share your observations of your recent stay with us at the hotel. It is great to hear that you found the club rooms generous and clean, and liked the offers at the Club lounge.

We look forward to welcome you back to the hotel again soon

Kind regards,

Karl Hala
Regional General Manager – IHG Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Osceola, Indiana
Level Contributor
4 reviews
Reviewed 20 July 2014

Due to an unexpected delay KLM Airlines sponsored our overnight stay here. This Hotel went out of their way for over 300 passengers---including a 5-star late night buffet. They gave high quality service as if we were diplomats. Our rooms were well appointed with a desk and light sofa sitting area, refrigerator, very nice furniture, spotless, They even provided early morning breakfast buffet at 4 a.m. with an amazing variety, best of a kind offering (their normal time of serving is 6 a.m. on). This is a truly top of the line hotel, definitely 5 star. I am rating it as an unforgettable,delightful" top of the line" hotel of all I have attended.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank EllenS957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, 24 July 2014
Dear EllenS957,

Thank you for taking the time to share such lovely feedback from your recent stay with us at the hotel. It is so fantastic to hear that you rated your stay as an unforgettable delightful and our hotel as “top of the line’.

We hope that we will have the opportunity to welcome you back to the hotel.

Kind regards,

Karl Hala
Regional General Manager – IHG Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Israel
Level Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 July 2014

Service is good as you would expect from an Intercontinental but the room are a bit old for the price, and yet, not as old as the ones of Hilton.
Food is good, there is a nice Casino if you have a couple of hours to burn before your flight.

Room Tip: take the higher floors.
See more room tips
  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Roni O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, 24 July 2014
Dear Roni O,

Thank you very much for taking the time to share your feedback on your recent stay with us at InterContinental Nairobi.

We are happy to know that you loved our service, the food and the Casino. As for the rooms, we have already renovated one wing of the hotel (Deluxe Rooms). We are working on a plan to renovate the standard rooms.

I hope to see you back soon!

Kind regards

Karl Hala
Regional General Manager – IHG Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wallkill, New York
Level Contributor
239 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 9 July 2014

Entering this property I felt very secure. My room had everything I needed and everything worked. The staff at the hotel was very attentive and met my expectations. My experience with the concierge staff showed them to be extremely helpful.

I stayed here twice for a total of 3 nights over a 9 day period and overall found the physical location and staff to be excellent.

Room Tip: Both rooms I stayed in on different floors were great.
See more room tips
  • Stayed July 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Mitchell K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarlHala, Regional General Manager - IHG Africa at InterContinental Nairobi, responded to this review, 15 July 2014
Dear Mitchell K,

I am delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your recent stay at InterContinental Nairobi.

I am also pleased to know you had a wonderful experience and thank you for your heartfelt recommendation.

I will certainly share your kind words with all our Concierge team and we really look forward to welcoming you back in the very near future.

Warmest regards,

Karl Hala
Regional General Manager – IHG Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Nairobi

Property: InterContinental Nairobi
Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#21 Business Hotel in Nairobi
#21 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Official Description (provided by the hotel):
A haven in the city, this Nairobi hotel is ideally located for business, next to the Parliament building,walking distance to Kenyatta International Convention Centre and the government hub.This hotel is the ideal choice for discerning business travelers boasting an award winning Indian restaurant - Bhandini, a dine by the pool restaurant, coffee shop and bars.Explore attractions close to our hotel whether it is handmade African artifacts at Maasai market or the beautiful Nairobi National Park. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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