We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good for staying in bussiness trip”
Review of Hilton Nairobi

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hilton Nairobi
Ranked #31 of 168 Hotels in Nairobi
Reviewed 4 March 2014

It was a good experience in a well located hotel with good facilities. Staff was very kind always and committed to satisfy my requests. For the price, they should provide free internet access in guest rooms and not only in the lobby. Variety of food at restaurant facilities was good. Security was very tight for obvious reasons and other services such as concierge, taxis, etc., were provided efficiently.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Jose Armando A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded 6 March 2014

Dear guest,

We thank you for choosing to stay with us at the Hilton Nairobi. We are happy that you enjoyed your stay with us and appreciate you mentioning our great customer service, facilities, security and efficiency.
We look forward to welcoming you back again very soon.

Kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,285)
Traveller rating
Traveller type
Time of year
Language
  • More languages

708 - 714 of 1,285 reviews

Reviewed 4 March 2014

The hotel is not in a good part of the city, however it is in walking distance to government departments if you are doing business with them. The hotel can do with a refurbishment, especially the bathrooms and the bar fridge did not work properly.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Joanne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded 6 March 2014

Dear Guest,

It was truly a pleasure to serve you. We thank you for taking the time to share your valuable feedback with us and greatly appreciate any comments made by our guests as we constantly strive to achieve the highest quality standards.

We have read your comment with regards of the need to refurbish our facility and I regret that the physical outlook did not meet your expectation. I am therefore pleased to advise that we are in the planning process of a master plan renovation that, over time, will take care of the overall hotel facilities and appearance.

We appreciate your feedback and look forward to welcoming you back to the Hilton Nairobi and any of our Hilton Family of Hotels worldwide in the near future.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2014

This was probably a place to stay one upon a time - no longer I am afraid. As above plus, the public areas are not the worst I have seen but the rooms are awful. Tired soft furnishings, grey towels, shabby paintwork - looks original 60's! I would def not stay here again - what a let down for Hilton hotels!!! Not at all up to standard!

  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Browneyedgirl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded 4 March 2014

Dear Guest,

Thank you very much for coming back to us with your review about your stay at the Hilton Nairobi. Unfortunately, the physical state of our facility did not meet your expectation, my sincere apologies for this. However, I wish to inform you, that we are currently in the process of a master plan renovation preparation, and the bulk of the issues raised are to be part of this.

We do appreciate your critical and constructive feedback and this will assist us in improving our standards and service delivery.

I do hope to have another opportunity of welcoming you back to Hilton Nairobi or at any of our Hilton Family of Hotels worldwide and re-establish your faith in our hotel.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2014

Its an old property but decently maintained. It happens to be in city center and surronded by a buzzing office and commercial area. The hotel has nice lounge and restaurants which gives you good food options. Don't forget to try Indian food if you're longing for it.

  • Stayed: April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Saurabhaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded 4 March 2014

Dear Guest,

Thank you very much for your kind words with regards to your recent stay with us at the Hilton Nairobi. We are very glad that you were satisfied with your overall experience, and as well you liked the location.

We hope to welcome you back again soon.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2014

We had meeting there for two days and were accommodated there. I was really excited that I would stay at the Hilton and its right in the middle of town. The entrance looked old but in a grand way, the welcome superb. The group room rates were very affordable. It is definitely far from the 5 star experience, obviously it has lost its grandeur with time.WIFI was good, the staff were helpful and friendly and breakfast was my main highlight there.
I didn't like the rooms too much as the furnishing seemed old and needed an update, the rooms smelled damp and moldy and had to change my room three times!!! When I finally settled in, I noticed the drain in the bathroom was not great- it didn't not drain quickly when showering. If it wasn't for work I would have checked out to moved to another hotel.

Room Tip: Inspect the rooms before settling in. Make sure the drains work well in the bathroom and the plumbin...
See more room tips
  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PreciousM474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded 5 March 2014

Dear Guest,

Thank you very much for coming back to us with your review about your stay at the Hilton Nairobi. We are pleased to hear that you appreciated our team members hospitality and breakfast. Unfortunately, the physical state of our facility did not meet your expectation; please accept our sincere apology for this, and be informed that we are currently in the process of a master plan renovation preparation, and the bulk of the issues raised are to be part of this.

As of the room smell, I am sorry for the discomfort experienced. I have discussed this with the executive housekeeper to address with her team and to ensure corrective measures are put in place.

We do appreciate your feedback, and hope to have another opportunity of welcoming you back to Hilton Nairobi or at any of our Hilton Family of Hotels worldwide.

In the meantime, if I can be of any assistance, please do not hesitate to contact me.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2014

I thought I booked a 5 star hotel! I would only rate this hotel as 3+ hotel only. the pillows were eccessivly soft and could not have a good sleep. the AC regulator was broken. stand bulb was fused and no one bothered to change it. the Toilet was not clean and looked a century old. why NO Free WI FI? at least in the Lobby!! I hope you will improve your hotel. M.S.FAKHRI Managing Director Fakhri Travel & Tourism Centre Kingdom of Bahrain

  • Stayed: February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Mohamed Saleh F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded 5 March 2014

Dear Guest,

It was truly a pleasure to serve you and we thank you for taking the time to share your valuable feedback with us. At Hilton we greatly appreciate any comments made by our guests as we constantly strive to achieve the highest quality standards.

Unfortunately, we have not been able to meet your expectation during your recent stay with us; my sincerest apologies for this. As of the physical state of the hotel, we are indeed in the planning process of a master plan renovation that will enhance the overall hotel facilities and appearance. Meanwhile our engineers have inspected the room and replaced AC regulator and the bulb.

I have shared your concern regarding bathroom cleanliness with our executive housekeeper. Kindly be ensured that corrective measures have been put in place to avoid a re-occurence.

I would also wish to explain that we do offer free internet in all public areas of the Hotel only and regret to see that this was not explained to you properly during your recent stay with us.

Our esteemed guest, we do appreciate your critical but constructive feedback and I do hope to have another opportunity of welcoming you back to Hilton Nairobi or at any of our Hilton Family of Hotels worldwide.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2014

Comfortable and well-positioned, at lower price than other luxury hotels. It's not as fancy as other 5-star hotels, either, because it has not been entirely updated. But I assume that keeps the room rate low in comparison. Note that even though this is right downtown, all rooms are quiet because of good soundproof windows. I doubt there are any noisy rooms. Cons: high charge for in-room wifi.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Hellen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded 27 February 2014

Dear Guest,

Thank you for choosing to stay with us at the Hilton Nairobi. We are happy that you enjoyed the comfort of our facility and location. We look forward to welcome you back again soon.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Nairobi hotels
InterContinental Nairobi
#16 of 168 in Nairobi
1,043 reviews
Nairobi Central Business District
Best Western Plus Meridian Hotel
Sarova Stanley
#6 of 168 in Nairobi
1,171 reviews
Show Prices
Show Prices
Show Prices
The Heron Portico
#9 of 168 in Nairobi
514 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Nairobi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Nairobi
#28 Luxury Hotel in Nairobi
Price Range: £86 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Official Description (provided by the hotel):
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Southall Travel, Hilton EMEA, Expedia, TripOnline SA, Hotels.com, HotelsClick, Ebookers, Evoline ltd, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Hilton Nairobi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing