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“Great hotel”
Review of Hilton Nairobi

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Hilton Nairobi
Ranked #30 of 167 Hotels in Nairobi
Reviewed 14 March 2014 via mobile

Fantastic executive lounge. Better than many that I have seen in the west. Super friendly staff. I did have issues when I missed my flight and couldn't make my reservation. It took lots of pain to get it resolved. I will stay here again because they eventually took care of me.

Stayed: March 2014, travelled with friends
Thank Mumias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded 17 March 2014

Dear Guest,

It was a pleasure for us having you as our guest at the Hilton Nairobi. We thank you and appreciate your compliments about our team members and facility.

I am personally sorry to read that you missed your flight, and I can only imagine this disappointing experience. However, I am very happy that our team took the pride to ensure your comfort and satisfaction until the issue was resolved.

We are glad that you were satisfied with your overall experience, and we look forward to welcoming you back to the Hilton Nairobi again in the near future.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,269)
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689 - 695 of 1,269 reviews

Reviewed 13 March 2014

Excellent service! The interior should need an update in some places. But service and value is very good. Nice pool bar with a barbecue some days. The area is in the CBD, so its kind of rough, so its not really for a family to stay.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Bjorn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded 17 March 2014

Dear Guest,

Thank you very much for choosing to stay at the Hilton Nairobi; It was a pleasure for us having you as our guest. We are glad to note that you were very satisfied with your overall experience and appreciate your compliments about our services.

We further note your comment with regards of update in some areas and I am pleased to advice that we are indeed in the planning process of a master plan renovation that, over time, will take care of our overall hotel facilities and appearance.

We appreciate your feedback and we look forward to welcome you again soon.

Kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014

Good rooms with great hospitality. Front desk is very friendly and helpful. The pool side rooms are the best with easy access to the pool and restaurant. The heated pool also adds value to the experience.

  • Stayed: February 2014, travelled on business
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Thank AviMitra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded 17 March 2014

Dear guest,

We thank you for choosing to stay with us at the Hilton Nairobi and I am very glad that you enjoyed our great hospitality and facilities.

It was truly a pleasure to serve you, and we look forward to welcoming you back to the Hilton Nairobi and any of our Hilton Family of Hotels worldwide in the near future.

Kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

The central location was a benefit, especially the proximity to the community market. The shops adjacent to the hotel provided better deals with much less price pressure, and the staff were very helpful in every way. I don't know if staff everywhere in Kenya are as helpful, but the staff and shopping were the best aspect of my stay

  • Stayed: March 2014, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank davidrT9636SZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded 17 March 2014

Dear Guest,
It was a pleasure for us having you as our guest at the Hilton Nairobi, and thank you very much for your nice feedback. We are delighted to hear that you enjoyed every moment of your stay and we appreciate your compliments about our team members helpfulness.

We are glad to note that you were satisfied with your overall experience and look forward to welcome you back again in the not too distant future.

Kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2014

No frills ; and food was a bit expensive but overall the service was excellent. The swimming pool and sauna and steam room a real bonus for residents. Felt safe and valued at a difficult time for Nairobi.

  • Stayed: January 2014, travelled on business
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Thank macaber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded 11 March 2014

Dear Guest,

Thank you very much for your nice feedback. It was a pleasure for us having you as our guest at the Hilton Nairobi. We are delighted to hear, that you enjoyed your stay and the services . We are also glad you felt safe and valued.

We always strive to satisfy all our guests with professional service, and believe me, your comment makes all efforts, at the Hilton the Nairobi, truly worthwhile.
We are looking forward to welcome you again soon.

Kind regards

MANUELA BRODE I Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2014

Old hotel in a very convenient location though. Very pricey for the service. Rooms and lobby need urgent renovations. It doesn’t smell fresh when you arrive. Security at the lobby is a joke. It cannot be compared with other Hiltons at all

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Guillermo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded 11 March 2014

Dear Guest,

It was a pleasure for us having you as our guest at the Hilton Nairobi.

I regret to see that the physical outlook of our facility did not meet your expectation. I am pleased to advise that we are in the planning process of a master plan renovation that, over time, will take care of the overall hotel facilities and appearance.

As of security, please rest assured that your feedback has been taken very seriously and shared with our chief security officer and his team immediately as we constantly review our procedures and always try to improve even further on our service levels. Thank you for your honest and constructive feedback.

We truly hope you will give us another opportunity to welcome you back to the Hilton Nairobi or any of our Hilton Family of Hotels worldwide in the near future.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2014

It was a good experience in a well located hotel with good facilities. Staff was very kind always and committed to satisfy my requests. For the price, they should provide free internet access in guest rooms and not only in the lobby. Variety of food at restaurant facilities was good. Security was very tight for obvious reasons and other services such as concierge, taxis, etc., were provided efficiently.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Jose Armando A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded 6 March 2014

Dear guest,

We thank you for choosing to stay with us at the Hilton Nairobi. We are happy that you enjoyed your stay with us and appreciate you mentioning our great customer service, facilities, security and efficiency.
We look forward to welcoming you back again very soon.

Kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Nairobi
#27 Luxury Hotel in Nairobi
Price Range: £81 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Official Description (provided by the hotel):
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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