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“Good Service, Average Rooms”
Review of Hilton Nairobi

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Hilton Nairobi
Ranked #28 of 164 Hotels in Nairobi
Luanda, Angola
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Good Service, Average Rooms”
Reviewed 4 May 2014

I stayed at the Hilton for one night inbetween flights. i was picked up at the airport by their shuttle service which i was impressed with as my flight was 1hour early and they were still there to pick me up. the security checks on the doors are excellent and all staff are very friendly.
the rooms were average, being a little shabby, but they were still comfortable. i had room service which was efficient and tasty. the internet was a little overpriced.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kellyrichardson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, General Manager at Hilton Nairobi, responded to this review, 6 May 2014
Dear Guest,

We thank you for taking the time to share your valuable feedback with us, and we do appreciate your constructive feedback and this will go a long way to improve our standards and service delivery to our guests.

Thank you for the fine comments regarding the service and friendliness team members. unfortunately, the physical state of the room did not meet your expectation during your recent stay with us, as you indicated in this review; my profound apologies for this, and I am pleased to advice that we are indeed in the planning process of a master plan renovation that will enhance the overall hotel facilities and appearance; the nearly completed lift replacement is the first part of this project.

We appreciate your feedback, and look forward to welcoming you back soon.

With kind regards.

Yours sincerely,

Martin Voskamp
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (195)
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English first
Bordeaux, France
Level Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 May 2014

good hilton standard, nice arrival despite late hour, fast checkin, smily staff;
good location for business, breakfast is great with good buffet and efficient service
room are old, a good revamp is necessary but it is clean, my bedroom was good, good shower, and I was satisfied

Room Tip: high floor have very nice view
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmtjmtjmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, General Manager at Hilton Nairobi, responded to this review, 7 May 2014
Dear Guest,

Thank you for taking the time to share your valuable feedback with us.

We are glad to note that you were very satisfied with your overall experience, and thank you for the fine compliments you make about our service and friendliness of our team members.

With regards to the condition , we would like to share with you that we are in the planning process of a master plan renovation that will enhance the overall hotel facilities and appearance, the nearly completed lift replacement is the first part of this project; following which we shall proceed to the second phase in time to come.

We appreciate your feedback, and look forward to welcoming you back soon.

With kind regards.

Yours sincerely,


Martin Voskamp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi, Kenya
2 reviews
Reviewed 3 May 2014

Well protected save place in the centre of Nairobi. Ask around and you will find some nice places to eat (fresh tilapia), drink (i-club around the corner) and shop. Friendly people everywhere and a lot of smiles.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Maarten H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, General Manager at Hilton Nairobi, responded to this review, 6 May 2014
Dear Guest,

Thank you for taking the time to share your valuable feedback with us.

We are glad to note that you were very satisfied with your overall experience, and thank you for the fine compliments you make about our security, service and friendliness of our team members.

We appreciate your feedback, and look forward to welcoming you back soon.

With kind regards.

Yours sincerely,


Martin Voskamp
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sutton Coldfield, United Kingdom
Level Contributor
107 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 28 April 2014

Stayed here for one night at the beginning of our 16 day tour of Kenya.

Upon arrival from airport, got upgraded to an Executive Room on the 13th floor with great views over the city. Also offered complimentary breakfast as loyalty programme members.

Nice room good size and v clean. Nice bathroom with good facilities. Yes the rooms are dated but generally, the lobby and dining areas are delightful, reminding you of a bygone age.

Breakfast was of the usual Hilton standard and complimentary WiFi was available in the lobby area.

The staff were very helpful and friendly throughout the hotel.

A short but pleasant stay

Room Tip: Ask for a high floor and an upgrade
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JPSLittleAston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, General Manager at Hilton Nairobi, responded to this review, 30 April 2014
Dear Guest,

Thank you for taking the time to share your valuable feedback with us.

We are glad to note that you were very satisfied with your overall experience, and thank you for the fine compliments you make about our service and friendliness of our team members.

We appreciate your feedback, and look forward to welcoming you back soon.

With kind regards.

Yours sincerely,

Martin Voskamp
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mahe, Seychelles
1 review
Reviewed 28 April 2014

Nicely located in city center of Nairobi. Staff is good. Hotel is good and services provided are very good and satisfactory. Good guidance for Nairobi given. I recon. I will definitely visit this hotel again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kaushal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, General Manager at Hilton Nairobi, responded to this review, 30 April 2014
Dear Guest,

Thank you for taking the time to share your valuable feedback with us.

We are glad to note that you were very satisfied with your overall experience, and thank you for the fine compliments you make about our service and friendliness of our team members.

We appreciate your feedback, and look forward to welcoming you back soon.

With kind regards.

Yours sincerely,

Martin Voskamp
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2014

Everything at the hotel was to our satisfaction and we would definitely consider the hotel for any future trips to Nairobi. Our room and the hotel in general was clean, staff were pleasant and helpful and facilities are ideal for family stays.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Graham B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, General Manager at Hilton Nairobi, responded to this review, 30 April 2014
Dear Guest,

Thank you for taking the time to share your valuable feedback with us.

We are glad to note that you were very satisfied with your overall experience, and thank you for the fine compliments you make about our service and friendliness of our team members.

We appreciate your feedback, and look forward to welcoming you back soon.

With kind regards.

Yours sincerely,

Martin Voskamp
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 26 April 2014

This hotel is located right in the business district / close to almost everything. Our family stayed here, as we visited Nairobi on a stop-over. The Hilton is a little dated and I can recall my childhood memories here. I visited this place when I was a kid with my dad, but it was sparkling back then.
I was a little disappointed when I visited back, as I noticed that the hotel has now very dated rooms, and that it really needs a desperate refurb. They charge a lot of money and in my humble opinion, I think they should put more effort in revamping their facilities. Rooms are airy and clean.
Given the room rate though, I would have expected free WiFi and breakfast should have been complimentary.
You have to pay for breakfast, internet and of course city taxes. Consequently when you add in all the extras it becomes an expensive place to stay.
I'm sure there are other places with better deals in Nairobi, and we'll do an extensive research next time before booking a hotel in Nairobi.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chrisbana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela B, General Manager at Hilton Nairobi, responded to this review, 30 April 2014
Dear guest,

We thank you for taking the time to share your valuable feedback with us, and we do appreciate your constructive feedback and this will go a long way to improve our standards and service delivery to our guests.

Thank you for your fine comments regarding the cleanliness of the room. Unfortunately, the physical state of our facility did not meet your expectation during your recent stay with us, as you indicated in this review; my profound apologies for this, and I am pleased to advice that we are indeed in the planning process of a master plan renovation that will enhance the overall hotel facilities and appearance; the nearly completed lift replacement is the first part of this project.

I also refer to your comment about WiFi and breakfast charges which you feel should be free of charge and apologize that these did not meet your expectation. We provide free WiFi in public areas but not in the rooms since our internet is provided by a 3rd Party.

I sincerely hope you will give us another chance to welcome you back to the Hilton Nairobi again, to prove to you that we always strive to satisfy all our guests staying with us and any of our Hilton Family of Hotels worldwide in the near future.

With kind regards.

Yours sincerely,

Martin Voskamp
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Nairobi

Property: Hilton Nairobi
Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Nairobi
#26 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Official Description (provided by the hotel):
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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