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Reviews (1,371)
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8 - 13 of 1,371 reviews
Reviewed 3 weeks ago

Is an average hotel, lack of some refurbishment as it is quite old. But still one of the best hotels in Nairobi. The restaurant is the best part of the hotel, with a very friendly staff, very good and different types of cuisine from around the world. The rooms are good but a bit old. The gym is small but well equipped.

Room Tip: There is a bar lounge inside the restaurant.
  • Stayed: March 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank holigass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnMcaree, General Manager at Hilton Nairobi, responded to this reviewResponded 3 weeks ago

Dear Guest,

On behalf of our entire Hilton Nairobi team, we would like to extend to you warm greetings. Thank you for choosing to stay with us. It is truly a pleasure to serve you. We are glad that you enjoyed your recent stay with us and especially the restaurant, the variety of cuisines we offer.It is a pleasure to note that you also appreciated our team members’ great hospitality and helpfulness.

In regards to the state of the property, One cannot deny that the hotel is dated, but I can assure you however that the hotel team works proactively and consistently to keep our property in shape and clean. Further, I am pleased to advise you that the construction of the new Hilton property is underway and upon completion, it will absolutely enrich our guest experience.

We truly appreciate your feedback and look forward to welcoming you back to the Hilton Nairobi for many more times.

With kind regards,

John Mcaree- General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2018

Staff extremely helpful and friendly. Breakfast is limited and pushed for buffet in the evening.
Rooms are outdated and tired and can do with a lick of paint. The hygiene and food is questionable as me and my colleague had a few upset stomachs during our stay. That is Africa

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank gls73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2018 via mobile

This hotel is not bad at all. It’s a little old but the friendliness of the staff more than make up for it. The facilities are all perfectly acceptable and I would stay there again

Only marked down because housekeeping would pick up my wet, used bathroom towels and refold them and try and pass them off as fresh

Stayed: June 2018, travelled on business
Thank rodney120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnMcaree, General Manager at Hilton Nairobi, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for taking a moment to share your experience about your stay with us at Hilton Nairobi. We are truly happy to read that you were satisfied with your overall experience. We are glad to note the nice compliments about our team. I am proud to say that the team always takes great pride in ensuring that our guests have the best of their travel.

In reference to the towels my apologise for this inconvinience . I have discussed your comment with our executive housekeeper, and already corrective measures have been put in place. In regards to the state of the property, One cannot deny that the hotel is dated, but I can assure you however that the hotel team works proactively and consistently to keep our property in shape and clean. Further, I am pleased to advise you that the construction of the new Hilton property is underway and upon completion, it will absolutely enrich our guest experience.

We truly appreciate your feedback and look forward to welcoming you back to the Hilton Nairobi for many more times.

With kind regards,

John Mcaree- General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2018

stay for one week, very good, friendly staff! reception, housekeeping, room service, cafe and bar, doorman, every staff in Hilton Hotel Nairobi were great, very helpful! food was very good as well. rooms are clean, comfortable bed... when i arrived, my room was upgraded since i was registered in Hilton Honors, and actually i was not expecting this at all, so was nice surprise....i really enjoyed staying in Hilton Nairobi.

Room Tip: if you register for hilton honors, you might get free upgrade for your room
  • Stayed: May 2018, travelled solo
    • Value
    • Cleanliness
    • Service
Thank I M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martin v, General Manager at Hilton Nairobi, responded to this reviewResponded 1 June 2018

Dear Guest,

On behalf of our entire Hilton Nairobi team, we would like to extend you warm greetings. Thank you for choosing to stay with us. It is truly a pleasure to serve you. We are glad to note that you enjoyed your recent stay with us and appreciate the compliments about our team members great hospitality and excellent service. Our team takes great pride in offering our guests inspiring stays.

We do value your patronage and we look forward to welcoming you back again in the near future.

With kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2018

Although i had stayed at this hotel before, I was impressed by the level of maintenance and upkeep such that the high standards it was noted for subsists. The room was very comfortable and there was a very efficient use of space. Room facilities and decor remained wonderfully impressive. The wifi was excellent and the food both in the restaurant and by the pool bar were very delicious and tasty. The staff, particularly at the Reception Desk and Entrance were very kind, friendly and supportive. They provided adequate answers to queries and assisted in giving directions whenever requested.

Room Tip: Upper floors were quieter and provided better view of the city.
  • Stayed: May 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank Bashua2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martin v, General Manager at Hilton Nairobi, responded to this reviewResponded 1 June 2018

Dear Guest,

On behalf of our entire Hilton Nairobi team, we would like to extend you a warm greetings. Thank you for choosing Hilton Nairobi. It is truly a pleasure to serve you. We are glad to note that you enjoyed your recent stay with us and appreciate the compliments about our team members great hospitality and excellent service. We are also happy to note that the room, WIFI and food were to your liking. My team takes great pride in offering our guests inspiring stays.

We look forward to welcome you back again in the near future.

With kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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