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“Classy and Elegant hotel in Nairobi”

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Nairobi Serena Hotel
Ranked #8 of 169 Hotels in Nairobi
Certificate of Excellence
Reviewed 8 September 2012

Excellent hotel, beautiful rooms and superb breakfast. Very friendly staff who always have a smile. We had dinner at the hotel on several nights and all of there were excellent. we were picked up at the airport though our flight was delayed.
I have to mention Mr. Simon Kiberenge, the duty manager who went out of his way to make sure we were looked after well. Special thanks to Simon.
Though it is expensive, I would very highly recommend this hotel.

Room Tip: Talk to the people at the desk.
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  • Stayed: February 2012, travelled as a couple
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1  Thank diaden2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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580 - 586 of 899 reviews

Reviewed 6 September 2012

Rooms Excellent, Hotel Excellent, Breakfast and Dinner Menu's Excellent - staff excellent. Great Location, Great food and Wine and great Rooms and staff.
Can't say enough about the comfortable pillows and beds, clean fresh towels and lovely toiletries provided.
Its a very safe and secure hotel in the middle of a very busy city and although you are right in the centre of it all, you cannot hear any noise at nights and the hotel gave a lovely calm, quiet ambiance.
Breakfast was amazing - the fresh fruit available was delish and the juices were all freshly squeezed. A fantastic start to the day. Serena Hotels have all been outstanding quality, locations, friendly and I would highly recommend them as a hotel of choice.

  • Stayed: August 2012, travelled with friends
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Thank Rowena C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2012

This is a truly great hotel.
The decoration is wonderful, the staff are friendly and the breakfast is amazing.
We stayed here on arrival prior to starting a Safari and felt totally refreshed after a long flight.
The only negative that I can think of was that our guide book advised us not to go outside the hotel at night, but you can't really blame the hotel for that.

  • Stayed: August 2012, travelled with family
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1  Thank T_CWiltshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2012

We spent two nights at the Nairobi Serena hotel and i can point out this indeed one of the best places we ever stayed whilst in Kenya. Although not so spacious, the rooms are very well kept and very clean all the time. The decor inside the rooms and around the hotel is meticulously done. The hotel has big garden areas which are dotted with beautiful flowers and trees.

A nice cold drink awaits you when you arrive. Meal was buffet style on Friday and it was of the highest standard, freshly cooked and plenty of of variety. There are several restaurants serving local and international cuisine, again meals there are good.

The hotel has a wonderful gym and a swimming to keep you fit and fresh.There are also a number of souvenir shops offering quite a number of Kenyan stuff for for those who like shopping.

To crown it all are the ever friendly and pleasant staff, they make up for the entire success of this lovely hotel.

The hotel is centrally located within Nairobi making it very easy to move and shop around the streets of Nairobi.

We took a day trip to the Daphne Sheldrick elephant sanctuary and the Nairobi national park, just a few minutes drive from the hotel. We had arranged this prior to our weekend stop-over to Nairobi through Plan Safari ltd, a good and trustworthy safari company. They made our day.
Peter is a great man and arranged all this. Should you wish to travel in and around Nairobi, then you better contact peter; info@plansafari.com

We also visited the Nairobi Museum which is a walking distance from the Serena Hotel.

Great place and would highly recommend you to stay there if you happen to be in Nairobi.

Asaph Junior

Room Tip: Top floor rooms gives you spectacular views of Ngong hills and the streets around.
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  • Stayed: August 2012, travelled as a couple
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Thank Asaph J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2012

We stayed at the Nairobi Serena at the end of a two-week safari in Tanzania and Kenya. After being in the Serengeti and Maasai Mara, Nairobi was a large bustling city, and the Serena Hotel was a wonderful oasis. The property was very attractive, a little dated but comfortable and very well kept. We only were in our room for about 8 hours, since we had an early am flight, but thought it was nicely appointed. We had lunch and dinner in the restaurant and enjoyed the food and the service. We found interesting items in the gift shop that we had not seen in other hotels. We actually managed to take a nap before leaving for the airport. Fortunately, we had a travel alarm since the desk was very late calling us. Overall, we were impressed with the quality of the property and the service we received.

  • Stayed: August 2012, travelled as a couple
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Thank PalmSpringsVisitors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2012

The decor is a bit dated but the rooms are comfortable (albeit small) and the service is great.

It is very centrally located in downtown Nairobi. Excellent gym and pool so definitely take your sneakers and swim suit!

  • Stayed: August 2012, travelled with family
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Thank gauri83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2012

An oasis in Nairobi. Fantastic place, great service, clean rooms, fabulous breakfast what more can you ask for when you arrive around 11:30 pm. When you walk into the restaurant for breakfast, the first thing asked is if you would like detox juice concoction.

  • Stayed: August 2012, travelled as a couple
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Thank blackheath2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 169 Hotels in Nairobi
Price Range: £167 - £240 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Official Description (provided by the hotel):
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 
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