This hotel was my first stop on my first trip to Africa. As a single female traveler on this trip, I wanted a hotel that was safe, comfortable, and that looked after my needs while there, and the Nairobi Serena was the perfect choice! My flight from London arrived late at night, and I had requested the hotel arrange an airport pick-up for me -- but I wasn't expecting to be greeted upon de-planing by a gracious young lady from the hotel who led me through an expedited immigration and baggage collection process -- that was above and beyond, and much appreciated on a warm and muggy evening after a long flight! In literally just minutes, we were in the car on the way to the hotel.
I was next impressed by the conscientious security procedures at the hotel: a secure, gated entrance, with guards who check all around and under the vehicle before allowing it to enter, and then an x-ray machine for baggage when you get to the front door. It may sound over-the-top, but for Nairobi it is appropriate, and the bellmen and valet took care of all it, greeting me with big smiles and "Jambo!" before whisking my luggage through security and up to my room while I checked in.
The room itself was spacious and luxurious, with a very comfortable king-sized bed with nice linens and feather pillows, a lovely and well-appointed granite bathroom, excellent wi-fi connection, air conditioning, and a beautiful view. (Also had a large flat-screen tv with many channels, mini-bar, robes, coffee/tea, etc., and good lighting throughout.) I also appreciated the lighted make-up mirror in the bathroom.
The food was also quite good. Breakfast is a very expansive buffet (the largest I've seen!), with about a dozen different types of breads and pastries, probably about 20 different hot dishes, a pancake and waffle service, numerous fruits, juices, cheeses, meats, and everything else you might wish for. They also offered a lovely shot of their "daily detox" concoction -- I tried one each day, and they were all delicious (and, of course, good for you)! The dining room and room service offered an array of all types of dishes -- traditional Kenyan, Asian, Italian, plus steaks, soups, salads, burgers, etc., and almost everything was excellent. (My only complaint was the lamb chops, which were quite tough, so I'd not order those again.)
Service was always friendly, whether it be the housekeeping staff, the concierge, the restaurant staff, the security guards --- they were gracious and professional without exception. The concierge set me up with several private tours, which were top-notch, as well as airport transfers with friendly and helpful drivers.
I liked the Nairobi Serena so much that I altered my itinerary to enjoy its hospitality again a bit later on my trip!
- Official Description (provided by the hotel):
- Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more less
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