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Nairobi Serena Hotel
Ranked #8 of 169 Hotels in Nairobi
Certificate of Excellence
Reviewed 23 July 2014

I have been a guest at this hotel now for nearly a week (I am on a two week biz trip to Nairobi) and I absolutely love it. My room is comfortable, clean and large. The breakfast is amazing and food and drinks in the bar are terrific. This hotel is a perfect combo of 5 star comfort and exotic experiences. Love, love, love it!

Room Tip: Have a light dinner in the bar. Had chicken Skewers and a Tusker beer.
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  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank MileMaiden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 July 2014

We loved the Serena - stayed here on two separate occasions on our African trip and found it to be an excellent choice. The service is fantastic throughout the hotel and staff went the extra mile for us in various ways. It offers the comfort of an international chain but with a distinctly and proudly African feel. Best breakfast buffet we had every seen. Very large and comfortable beds, free wifi, great pool despite city centre location. Importantly for Nairobi, security procedures are thorough and will give even the most nervous travellers comfort.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank NushNushandBooBoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this reviewResponded 19 August 2014

Thank you for your review.

I am delighted that you found our services up to expectation and my team is greatly encouraged.
We look forward to playing host upon your next visit to Nairobi.

Yours Sincerely,

Daniel Kang'u
General Manager
Nairobi Serena Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

Good hotel in the middle of Nairobi. I was expecting quite a lot but I found the rooms to be a bit small and darker than I thought. Service was great though with some really fantastic staff. perhaps we got a bit unlucky but the food we had on arrival took an age, arrived at different times and was pretty disappointing. Gym was good but also a bit small

  • Stayed: June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank BrazeSW1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this reviewResponded 19 August 2014

Thank you for the review.

All our rooms have a wall length window which allows lots of light and the comment on 'dark room' is uncommon.
Our fitness centre too is quite spacious and I suspect that you could be referring to the wrong hotel since our location is not in the middle of the city.

Kindly let me know which room you occupied.

Yours Sincerely,

Daniel Kang'u
General Manager
Nairobi Serena Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014 via mobile

Lovely hotel, staff very friendly, generally very good, but expensive for what you get, especially the breakfast. Also got service charge on just about anything you eat and drink. Room very nice, room service fast and realiable.

Stayed: July 2014, travelled on business
2  Thank G_I_B_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

The Nairobi Serena hotel was a very good choice for a hotel in Nairobi. It is very safe, with security check points at every entrance. The decor is lovely, with authentic, museum quality african art on display in all hotel public areas. The rooms are large and well appointed, although the bathrooms could use an update. The food is good, and service is very attentive. The hotel has a beautiful garden and a large inviting pool. It is in the middle of Nairobi so depending on the time of day, getting to and from the airport can take over an hour.

Room Tip: Ask for a room on a high floor overlooking the pool
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  • Stayed: June 2014, travelled with family
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Thank 22travelMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014 via mobile

This hotel was a five star hotel. We were treated very well. The service was exceptional. The grounds very clean and the food was a very good. Would love to return someday. There is a beautiful pool area and gym area was good size. I would highly recommend this hotel.

  • Stayed: February 2014
    • Value
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2  Thank traveling782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this reviewResponded 8 October 2015

Thank you for your review.

We are delighted that you found our services up to your expectation and the team is greatly encouraged by your remarks.

We look forward to another opportunity to be of service to you in the not too distant future.

Sincerely

Daniel Kang'u
General Manager
Nairobi Serena Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

The Serena knows it is good and it delivers. Classic styling, excellent service, a fabulous buffet, and convenient to the airport. It's in the hustle and bustle of the city so getting to and from the airport can be tricky depending on the time of day. Still, if you are new to the city, it gives you a taste. We got to see some of the serendipity of the city while sitting in traffic watching a group of roller skaters weaving in and out of the slow traffic. We arrived in the evening and left for safari in the morning. Having been out roughing it, the pampering by a well run staff and convenience were hard to beat. You can change money 24 hours a day. We considered leaving some of our stuff since we were coming back after a safari. They were equipped to handle it. I had the sense that they had such depth of experience that they could handle just about any request we made of them. My only quibble is that the hotel is looking a bit worn around the edges. No question that it is beautiful. But I noticed a stain on the marble from a leaky faucet. And the shower head was a bit plugged and tended to spray both inside and outside the shower space. The people were top notch. The buffet spread was delicious and beautifully presented. I had the sense that the facility itself needed a bit of loving attention.

  • Stayed: June 2014, travelled as a couple
    • Value
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Thank StartingFromSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 169 Hotels in Nairobi
Price Range: £167 - £240 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Official Description (provided by the hotel):
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 
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