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“Nice hotel”

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Nairobi Serena Hotel
Ranked #5 of 162 Hotels in Nairobi
Certificate of Excellence
Oslo, Norway
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Nice hotel”
5 of 5 bubbles Reviewed 25 July 2009

We stayed at Nairobi Serena Hotel for one night when we were on our way from Safari in Amboseli to Zanzibar. We were supposed to take the evning flight, but when Zanzibar Airport suddenly decided to cancel all flights after 18:00 in the evning. We arrived late and left early, but it seemed like a nice hotel, perhaps more for business travelers than us who were on our honeymoon. It did also seemed like they took security very serious, probably due to the bombing of the Serena Hotel in Kabul a while ago.

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EirikSKristiansen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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860 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (160)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
Bournemouth, United Kingdom
Level Contributor
75 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
4 of 5 bubbles Reviewed 9 July 2009

After an 8 hour flight it's nice to rest for a day before starting a safari. Similarly, you may want somewhere to rest after your safari and this hotel fits the bill.

There's a very inviting pool with plenty of servers to bring you that cold beer. Prices are very reasonable, considering it's a 4 star hotel with a captive market.

As for food, there's an extensive breakfast buffet with al-fresco dining available. I also opted for the evening seafood buffet which was incredible. How often do you see lobster tails and crab souffle on a buffet??

  • Stayed June 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dan_Sin_Kween
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 June 2009

Stayed for three nights whilst attending a conference in Nairobi and Arusha. Service exceptional, staff pleasant and courteous. Good meeting rooms and super array of cuisine. Location great and handy for airport transfers.
Would highly recommend this hotel to business travellers.

  • Stayed May 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris_Bristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 June 2009

Conveniently Located with all basic facilites. One of the best breakfast buffet's in the African continent. Rooms are decent sized and well equiped. The staff is very helpful and courteous.

  • Stayed April 2009, travelled on business
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank tgupta1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackheath, Australia
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 26 May 2009

A most luxurious hotel. Everything about it was perfect from the pool at 7.30 am to the buffet breakfast, the gardens...everything.

Views were over one of the main roads and parks. I even watched an Indian parade which was so colourful... an amazing place to relax before and after a trip to the wild plains of Kenya!..

  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richie165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europe
Level Contributor
142 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 286 helpful votes
4 of 5 bubbles Reviewed 21 March 2009

I have stayed in 5 hotels in Nairobi and this is the best do far. I paid 220 USD incl tax but excluding breakfast.

The pool area is great- great pool, in a beautiful garden, nice gym, the best mango juice in the poolside bar. All you would expect from a proper 5 star hotel.

There is wireless internet throughout the hotel but reception is patchy in some rooms. I changed rooms as my first room had no reception at all.

The rooms are nicely furnished with good amenities. I never used the AC because the windows open, Nairobi climate is perfect and there were flowers outside my window.

the food in the hotel is good by Kenyan standards, although Kenyan food is mostly lacking. Surprised at the large amount of prostitutes roaming the hotel after 6PM- i think the hotel should crack down on that.

Stayed March 2009, travelled on business
Helpful?
1 Thank Hello_Bamboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
5 of 5 bubbles Reviewed 6 March 2009

Stayed here for just one night before departing on safari. After a long overnight flight this excellent hotel was just what we needed to relax. Lovely tropical garden with big swimming pool, excellent restaurants, very comfortable rooms and the best of all - very friendly service with no pretentions. A great place to stay.
Anne F
London

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnneFLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Nairobi Serena Hotel

Property: Nairobi Serena Hotel
Address: Kenyatta Avenue, Nairobi, Kenya
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 162 Hotels in Nairobi
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Official Description (provided by the hotel):
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 
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