After a 5 week overland trip I was looking forward to a touch of luxury and this hotel was our splurge!
The room was clean and cool which was a welcome relief from the heat of Nairobi but it was really a business room, with a large desk and multiple line phone. I was disappointed that it had little privacy and no outlook - a function room of sorts looked directly into the room necessitating keeping the curtains drawn. It was not the colonial heritage hotel I had hoped for I could have been anywhere. The pool was a long way away from the room and wasnt anything to write about, so I won't. The cocktail bar had little ambience and the whole place was a letdown. With its history I was expecting a hotel along the lines of The Victoria Falls or the Bangkok Oriental. Not even close.
My main gripe is with housekeeping, however. I requested and was pleased to get a late checkout of noon. Great I thought.. breakfast in bed, a late snooze,a long shower and I'd be rested up for the long trip home to Australia. Not to be..I had a nice breakfast then ... Knock on the door 30 mins later to pick up the tray...10mins later "can we clean the room" (even though I'm checking out!) 15mins later " can we check the mini bar" , then 2 maintenance men to measure the bathroom then a second minibar request, the latter two after a do not disturb sign was put on the door so I could have a shower in peace.
My advice would be to look around and not waste your money here.
- Official Description (provided by the hotel):
- Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more less
- Reservation Options:
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- Also Known As:
- Fairmont The Norfolk Hotel Nairobi
- Fairmont Hotel Norfolk
- Norfolk Hotel Nairobi
- Fairmont Hotel Nairobi
- Norfolk Nairobi