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“Lovely” 5 of 5 bubbles
Review of Fairmont The Norfolk

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Fairmont The Norfolk
Ranked #6 of 164 Hotels in Nairobi
Certificate of Excellence
London, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Lovely”
5 of 5 bubbles Reviewed 13 May 2014 via mobile

I stayed at the Norfolk for a few times over a period of weeks and thoroughly enjoyed it. The staff are really friendly and helpful. I had a problem once checking in but it was swiftly resolved. The rooms are proper and so is the food. I dared not venture into Tatu restaurant, but Lord Delamere Terrace did just fine (best pancakes in the world). The gym is decent and not crowded. All what I needed for a great stay. The hotel is tucked away from the city centre so there's no noise, but it also means a bit of a walk if you need to do anything. I'm looking forward to coming back

Stayed April 2014, travelled on business
Helpful?
Thank teecello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at Fairmont The Norfolk, responded to this review, 6 June 2014
Dear Teecello,

Thank you for taking the time to write a review.

It is pleasing to note that we met and exceeded your expectations. Thank you also for mentioning that we serve the “best pancakes in the world!”

We certainly look forward to welcoming you back again during your next visit to Kenya.

Best regards,
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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925 reviews from our community

Traveller rating
    481
    305
    79
    43
    17
See reviews for
134
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (204)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Austin, Texas
Level Contributor
75 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 9 May 2014

Returned to Fairmont The Norfolk on a week long business trip, this time with two colleagues and the experiences was just as good if not better than my first trip to Kenya.
This time I got the opportunity to use the bar and restaurants; the service was excellent and the quality of the food/beverages matched.
I'm looking forward to returning to this hotel in future and hopefully on a family vacation as well.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kmalho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at Fairmont The Norfolk, responded to this review, 13 May 2014
Dear Kmalho,

Thank you for taking your time to share your feedback. We highly appreciate your wonderful comments about Fairmont The Norfolk and especially on the excellent food, beverage and services.

We look forward to welcoming you back in the near future.

Best regards
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cullompton
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 May 2014

My partner and I had a marvellous 5 days at the Fairmont The Norfolk. Great room, really helpful and professional staff. Highly recommended. Location is good but neither in the real centre of town nor in leafy suburbs. Security very good

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at Fairmont The Norfolk, responded to this review, 13 May 2014
Dear Peter M,

Thank you very much for your positive feedback.

I am very pleased to learn that you enjoyed several aspects of the hotel especially the great rooms, excellent services, convenient location and superior security.

Best regards
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canton of Zurich, Switzerland
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 7 May 2014 via mobile

I stayed here for my honey moon and loved every minute I spent there. Amazing staff, good food, great rooms and perfect location. I loved the way the staff paid attention to detail in everything. I would recommend it to all my friends. Keep up the good job

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jeanner2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at Fairmont The Norfolk, responded to this review, 13 May 2014
Dear Jeanner2,

Thank you for giving us the opportunity to host you for your honeymoon!

We’re glad you had a memorable stay with us and are definitely looking forward to hosting you at Fairmont The Norfolk and making your stay exceptional, once again.

Best regards
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi, Kenya
Level Contributor
118 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 7 May 2014

Nairobi Norfolk is a hidden jewel in the city of Nairobi. It is designed in an old english style. The environment is calm and serene. Very ideal for business meetings and business stays.

The food is good with a wide variety of drinks. I would recommend it for any business traveller.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hjkenya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at Fairmont The Norfolk, responded to this review, 13 May 2014
Dear Hjkenya,

Thank you for choosing Fairmont The Norfolk and we highly appreciate your kind feedback.

We are happy you enjoyed your stay with us and look forward to welcoming you back again in the near future.

Best regards
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario, Canada
Level Contributor
87 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 28 April 2014

Beautiful grounds, wonderful, historical setting. Great food and excellent service. Hard to work hot water in the shower, especially with cold water streaming down from the rainfall shower head. The heated pool is heated and in a lovely setting. We had at least one meal in all of the venues, and enjoyed them all. Wifi worked well. Very quiet in the garden, especially when you consider you are in the centre of Nairobi. If I ever get to return to Nairobi, I will stay. Here again. Thank you.

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank willing292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at Fairmont The Norfolk, responded to this review, 13 May 2014
Dear willing292,

Thank you for your valuable review. We are delighted to learn you enjoyed your overall stay at Fairmont The Norfolk.

We look forward to welcoming you back in the future!

Best regards
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Heidelberg
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 April 2014

this place is an Oasis in Nairobi, especially if you have a busy biz in Nairobi.
it is quite and has excellent service.
rooms are very nice , food is good and the breakfast buffet is amazing.
a little too healthy for my taste, they could add some cold cuts and more cheese choices.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Amal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairmont The Norfolk

Property: Fairmont The Norfolk
Address: Harry Thuku Rd, Nairobi 00200, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Official Description (provided by the hotel):
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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