My wife and I stayed at this hotel for one night during the month of April. The Norfolk is a nice hotel: clean, comfortable, and cozy.
The security checks and uniformed armed guards at the entrance were at first intimidating (given that we hadn't experienced this before) but with recent terrorist attacks in Kenya, this was understandable and reassuring.
The dining experience was mixed. For dinner, my wife ordered gluten free but the quality was well below our expectations. However, when we mentioned this to the manager, we were impressed by his willingness to listen and make amends. The kitchen staff went out of their way to listen to our concerns. They took down notes of our suggestions, and promised to address our concerns. We were highly impressed by the hotels willingness to listen and make amends to customer complaints. None of the people we spoke to (the manager and the kitchen staff) were defensive about our complaints. Instead, we felt like they genuinely listened to us and were determined to fix this. For this reason, we plan on staying at the Norfolk on our next visit to Kenya.
- Official Description (provided by the hotel):
- Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more less
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- Also Known As:
- Fairmont The Norfolk Hotel Nairobi
- Fairmont Hotel Norfolk
- Norfolk Hotel Nairobi
- Fairmont Hotel Nairobi
- Norfolk Nairobi