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“An oasis in a busy city” 4 of 5 bubbles
Review of Fairmont The Norfolk

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Fairmont The Norfolk
Ranked #6 of 164 Hotels in Nairobi
Certificate of Excellence
Toronto, Canada
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“An oasis in a busy city”
4 of 5 bubbles Reviewed 25 August 2014

Stayed here overnight on a safari trip. The hotel is a beautiful colonial structure with a peaceful garden. We arrived in the middle of night after a long flight. The staff were welcoming and available for help. The rooms are well-appointed and the bathrooms were luxurious. Most important the place was quiet and peaceful and allowed us to get some sleep. Breakfast allowed a number of options and the service was excellent.

One inconvenience was the stairs to our room and the lack of an elevator that did not allow easy movement of luggage, although staff were quick to offer help.

  • Stayed August 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank trippy029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at Fairmont The Norfolk, responded to this review, 7 September 2014
Dear Tripy029,

Thank you for your valuable review.

We are delighted to learn you enjoyed your overall stay at Fairmont The Norfolk. We are pleased to hear that you also liked our rooms, bathrooms, quite & peaceful environment, food and quality of service.

We look forward to welcoming you back in the future!

Best regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

925 reviews from our community

Traveller rating
    481
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    79
    43
    17
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (204)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Washington, D.C.
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed 25 August 2014

Prior to the remodeling of the hotel, it had an enormous amount of character and charm. Sadly, the lobby, restaurants and bars now resemble any hotel n the USA that is trying to capture the modern/disco era with its red lights glowing throughout the bar to the neon blue lights echoing throughout the restaurant. Breakfast was awful but the rest of the meals were about average. We had two rooms, one of which was quite a bit more modernized than the other. Neither room was outstanding.

Room Tip: Overlooking the courtyard is best as long as it has been renovated.
See more room tips
  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank AlexaR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at Fairmont The Norfolk, responded to this review, 8 September 2014
Dear AlexaR,

Thank you for taking time to share your feedback following your recent visit to Nairobi.

We have noted your concerns regarding our food options, room experience and bar lighting which we are reviewing with the rest of our Team. Kindly also note we are also constantly refurbishing all our rooms in stages.

We look forward to hosting you again on your future trips to Nairobi.

Best regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Western Australia, Australia
Level Contributor
120 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 24 August 2014

I have stayed about 6 times now in this lovely hotel. The gardens, staff and dining areas are very nice. Some rooms near reception (upstairs) are fairly small and basic, so if you want some pampering, ask for one of the wings. Food was fantastic and the staff were really good. Biggest pain is the lack of internet service. It should be free at this level of hotel. They say you can become a member and it is then free, but when trying to sign up, it wants 1,000 KSH and those who did use it said it was so slow it was unusable. It feels like penny pinching to have no free internet for guests, and it has become essential to have it these days (our group was there on business). Also, its a bit of unnecessary delay in the car and body scanning as we enter the hotel. It wasn't done very seriously.

Room Tip: Ask for a room in one of the wings.
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  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wayne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at Fairmont The Norfolk, responded to this review, 8 September 2014
Dear Wayne S,

Thank you for taking time to share your feedback.

We highly appreciate your great comments about Fairmont The Norfolk and especially on our excellent service, good food and lovely rooms.

Please contact us on kenya.reservations@fairmont.com and we shall enroll you to our Fairmont President’s Club which allows you access to a host of exclusive benefits and privileges including free internet connection in all Fairmont Hotels & Resorts Worldwide!
We have noted your concern about our security search procedures which we are reviewing with our Security Team.

We look forward to hosting you at Fairmont The Norfolk and making your stay exceptional,once again.

Best regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, WA
Level Contributor
128 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 20 August 2014

I can't recommend this hotel highly enough. It is situated on the edge of the CBD so close for shopping etc. We began and ended our safari holiday from here, but you can actually book in-house if you haven't pre-booked.
Our room overlooked the beautifully landscaped gardens, was clean, very comfortable with a well-stocked bathroom (loads of fluffy white towels). The staff are friendly (genuinely!) and very helpful.
Buffet breakfast was one of the best I've seen with plenty of choices. A la carte dinner was wonderfully presented, freshly prepared and delicious. Reasonably priced for a hotel of this standard.
Would not hesitate to stay here again

Room Tip: Overlooking the garden or pool
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jacki_PerthWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at Fairmont The Norfolk, responded to this review, 21 August 2014
Dear Jacki_PerthWA,

Thank you very much for taking the time to provide feedback on your recent stay at Fairmont The Norfolk.

We are delighted that you found our hotel facilities, breakfast, dinner and services to be exceptional.

We look forward to continue making your stays in Nairobi memorable.

Best Regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
214 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed 19 August 2014

The hotel is in a nice setting and the staff is exceptional in making one feel at home and seeking ways to make one's stay the best way possible. The rooms are spacious and very clean. One can open windows and enjoy the cool weather without hearing noise. Would definitly stay at this hotel if in the area again.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Gerald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at Fairmont The Norfolk, responded to this review, 21 August 2014
Dear Gerald B,

Thank you for taking the time to write a review. We sincerely appreciate your comments and are delighted to hear that you enjoyed your overall stay at Fairmont The Norfolk.

We look forward to welcoming you back in the future!

Best Regards,
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newton, Massachusetts
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 19 August 2014

Stayed here two nights (Aug. 1 & 2) before heading out on safari. In the middle of the night on Aug. 2 I woke up as someone on the staff was using a key card to enter the room! Later I discovered that someone stole $150 from my backpack which was in the room. It is hard to say something nice about a hotel where that happens.

The hotel was otherwise fine. Nice gym. Good breakfast.

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank G W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at Fairmont The Norfolk, responded to this review, 21 August 2014
Dear G.W,
Thank you for taking the time to review Fairmont The Norfolk.

During your check out, you mentioned to our Duty Manager regarding the attempted late night door access and loss of money from your room. A thorough security investigation was then carried out by our Security Team and the key interrogation report showed no one had accessed your room at all that night.

Please accept our apologies for any inconvenience caused.

We hope to welcome you back in the near future.

Best Regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germany
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 August 2014

I stayed at the Norfolk for 4 weeks during a business trip and can highly recommend this hotel:

SERVICE:
Truly friendly, very mindful

ACCOMODATION:
Very comfortable, didn't miss a thing

FOOD:
- Great breakfast with a lot of choice
- Tasty snacks available at the bar
- Dinner at the restaurant tatu was just delicious!

SURROUNDINGS:
- Lovely garden, small pool and a gym + sauna + massage, etc.
- Very close to the city center
- Only drawback: noisy construction site across from the entrance, can be heard in the garden (not necessarily in the room, depending on the location of the room)

Room Tip: I'd prefer a room facing the garden, rather in the rear part (farer away from the construction s...
See more room tips
  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JuSaMa2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at Fairmont The Norfolk, responded to this review, 21 August 2014
Dear JuSaMa2014,

Thank you for your valuable review.

We are delighted to learn you enjoyed your overall stay at Fairmont The Norfolk.
We are pleased to learn that you were happy with our quality of services, our comfortable rooms, lovely garden, great pool and quality of food.

We apologize regarding the noisy construction site ongoing at our neighboring Nairobi University. The issue has since been resolved as the contractor has revised the construction hours to strictly 0900hrs –1700hrs.

We look forward to welcoming you back during your next visit to Nairobi.

Best Regards,
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont The Norfolk

Property: Fairmont The Norfolk
Address: Harry Thuku Rd, Nairobi 00200, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Official Description (provided by the hotel):
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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