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“Elegance and Style” 5 of 5 bubbles
Review of Sarova Stanley

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Sarova Stanley
Ranked #7 of 164 Hotels in Nairobi
Certificate of Excellence
Kisumu, Kenya
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Elegance and Style”
5 of 5 bubbles Reviewed 20 January 2012

The Sarova Stanley is an elegant property right in the middle of the CBD in Nairobi. The attendants were well more than perfect: friendly and always ever so willing to assist.
The internet requires a security code which the hotel does not issue unless you inquire.
The rooms are clean and soundproofed with total blackout curtains with a large enough tub for two.
Breakfast is buffet with a wide range of fresh fruit and baked products.
An experience at the Sarova Stanley is as wholesome as can be.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rapenda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Shanghai, China
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 17 January 2012

I spent a week there and was quite disappointed, was there for business and their internet service was extremely unstable, the business center staff was rude and frustrating to deal with, the dinning staff was too much if you see what I mean, seemed like a bunch of baby sitters, very fake and disrespectful of terms like privacy or your own zone including and this summing the entire hotel staff, you feel watched, I didn't want any room make up after i've had one done and the room attendant was extremely stinky and they kept calling asking why do I keep the "no room make up" card outside my room door, all for all, unpleasant stay for the money spent and you can't claim a 5 stars service and act as such, so once again, go elsewhere if you want a 5 stars service

  • Stayed January 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Benjamin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, General Manager at Sarova Stanley, responded to this review, 12 March 2013
Dear Guest,

Thank you for taking time to give us your review on your stay with at Sarova Stanley. We not only appreciate guest feedback, but also take time to investigate the issues raised in order to take action and respond to the customer.

First, we wish to apologize for the unstable internet service. We were experiencing interrupted connectivity during the month of January. However, I do assure you that the issue has now been rectified and the connection has been strengthened and speed increased.

It comes as a surprise that our Business Centre resources have been termed rude and frustrating as we pride ourselves with a team of courteous, friendly and helpful associates. Over 80% of our guest feedback show that they will come back because of the friendliness of our staff. However, we have noted your concern, and we assure you of continued customer service training.

We respect guest’s personal space and it is one of our key standards for all our employees. In this regards, we usually stress on the importance of our employees being alert and quick to ensure guest dining experience is not inconvenienced. This has happened with outstanding appreciation from very many of our customers. We believe that our staff through the entire hotel were following this standard. It was with much regret that you felt overcrowded by our attentive staff; however we will relook into this standard.

Our housekeeping procedures require we call guests to confirm whether they need additional room amenities in the event of a “do not disturb" sign. We have also noted your comment on the room attendant.

Once again, may I sincerely thank you for your review. It is through these that we improve to meet guest expectation and maintain 5 star hotel with 5 star service.

Please be assured that we value you and your comments, greatly. We look forward hosting you again and again, each time with improved experiences.


Warm regards,
David Gachuru,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MOMBASA
1 review
5 of 5 bubbles Reviewed 16 January 2012

ooh i lack gud words to describe this place,it was my first time and had booked for 1 night but had to extend,extremely beautiful,staff are friendly and elegant,security ok,meals are gud,ertremly clean.i loved the place and would stay there everytime i visit Nairobi,the wonderful place ever to stay in the city of Nairobi,Faith the room service attendant was so friendly and very responsive.

  • Stayed January 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lydia c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LDN
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 15 January 2012

We initially booked only for one night before going on a safari in Tanzania but we loved the place so much that we decided to stay there also on the way back. The location is perfect; the rooms are the cleanest in Africa; food is amazing and the staff the most friendly. Strongly recommended!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarekLdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haywards Heath W. Sussex
Level Contributor
99 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 11 January 2012

Stayed here for one day with a couple of colleagues, the booking having been made for me. I have previously stayed at the Hilton and Intercontinental in the city centre but this was probably the best.
Security is good with security staff not only on the front entrance but each floor, as mentioned by another reviewer.
Stayed on the 4th floor in an executive room. I didn't ask for it but was given it anyway. It overlooked the central courtyard and was well appointed and clean. Unfortunately there was no hot water all day as the boiler had sprung a leak and was being repaired. By the time we left in the evening it had been repaired and hot water was available. There is a nice outside pool on the fifth floor as well as a health club and gym.
In the evening we ate in the Thai restaurant in the hotel. The service and food were excellent. I would definitely stay here next time if I had the choice.

  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alhowt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KamauSusan, General Manager at Sarova Stanley, responded to this review, 7 February 2012
Dear Guest,

Thank you for taking the time to review our hotel with such fairness. It is greatly appreciated.

We are particularly pleased to learn that our efforts to make the hotel secure for our guests, are well appreciated. I am glad you had a pleasant stay in one of our Executive rooms, dined at Thai Chi and had time to use our swimming pool and health club. It was our pleasure to host you.

We look forward to welcoming you back to our hotel soon.

Warm regards,
David Gachuru,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mombasa, Kenya
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 8 January 2012

I stayed here for 6 nights in August 2011 on a business trip. I've stayed at the continental, serena and narfolk in the past. I find that the Stanley is the best overall. Its perfectly located right in the heart of the city centre. Very easy to get around town and security is fantastic. Rooms are always clean and service is always with a smile. A lovely big breakfast. The airport pickup is hassle free. Over all a fantastic hotel. If changing money you should look around outside as you get a better rate.

  • Stayed August 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MrOptimist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 January 2012

Great location, awesome breakfast, great service besides when checking out; be sure to have about 10 minutes to spare just for them to verify if you've not taken anything from the mini bar.. Very annoying and primitive process...There are some very nice reps who are out to make your stay and check out as easy as possible and others who treat you as though you don't belong by holding you hostage at the front desk while their process is fulfilled..even though you have spent quite some amount with them and they also have your credit card in case of anything.. You'll hate their checkout process for sure..Other than that, a lovely place overall.

  • Stayed December 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank titkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KamauSusan, General Manager at Sarova Stanley, responded to this review, 7 February 2012
Dear Guest,

Thank you for your review on the hotel, your feedback help us further improve on the product and services we offer to our customers.

Thank you for your kind compliments about our location, breakfast, restaurant service and helpful Brand Ambassadors. We continuously strive to meet and exceed customer expectation with a touch of grandeur.

Apologies for the delay at check-out. This is not the hotel standard. The matter is being addressed by our Front Office department for improvement.

We look forward to welcoming you back soon.
Warm regards,
David Gachuru,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sarova Stanley

Property: Sarova Stanley
Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Nairobi
#3 Romantic Hotel in Nairobi
#3 Business Hotel in Nairobi
#4 Spa Hotel in Nairobi
#7 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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