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“Wonderful - just loved the history”
Review of Sarova Stanley

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Sarova Stanley
Ranked #5 of 169 Hotels in Nairobi
Certificate of Excellence
Reviewed 21 August 2014

Beautiful old world charm. Hiccup on arrival as they couldn't find our booking but quickly rectified ( thankfully as the cab ride from the airport took two hours) . A truly beautiful place to stay and I wish we had stayed another night. The Exchange bar was probably the nicest I have been in - lots of leather and friendly staff. Thank you for a great stay

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank nnesbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo M, General Manager at Sarova Stanley, responded to this reviewResponded 27 August 2014

Dear Guest,

Thank you for your feedback.

We were happy to have shared our heritage and refreshing hospitality, and since you mentioned the Exchange bar, I would also like to share with you that this venue is not only part of our history, it is also part of Nairobi heritage; it was in fact this bar the venue of the first Stock Exchange Market of the city and this is only one of the historical curiosities attached to this venue.

We are looking forward to hosting you again and share more snippets of the hotel history and heritage.

Warm regards,
Paolo Marro.

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530 - 536 of 1,181 reviews

Reviewed 19 August 2014

Had a lovely two night stay at this hotel before we set off on Safari. Staff were all very friendly and accommodating.
One experience to share was that we put all our valuables in the room safe. Somehow we then managed to leave the safe open during the day. On our return a letter from the security staff told us of our indiscretion but much to our relief the maid had called security who then made everything safe and ensured on our return that all our items (money, tickets, credit cards and cash) were present and accounted for. Excellent service.

Room Tip: Rooms at the back are quieter but the view is not very inspiring.
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  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank graham c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo M, General Manager at Sarova Stanley, responded to this reviewResponded 23 August 2014

Dear Guest,

Thank you for posting your feedback on TripAdvisor.

I am delighted to read about your experience with our safety measures and we thank you for appreciating the integrity of our team members. Your review has been shared with the team which was truly motivated by your comments.

It was a pleasure hosting you and we look forward to hosting you again in future.

Warm regards,
Paolo Marro.

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Reviewed 18 August 2014

I have traveled extensively in Kenya and this hotel is by far the best place I have stayed. Great customer service, wonderful food, relaxing ambiance, heated outdoor pool, and spa/gym area. An excellent value for the price. Very luxurious compared to how much you pay, especially compared to other hotels. The hotel is also in close walking proximity to a number of downtown Nairobi attractions. This place is definitely worth your stay!

  • Stayed: August 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
2  Thank Elizabeth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo M, General Manager at Sarova Stanley, responded to this reviewResponded 23 August 2014

Dear Guest,

Thank you for your review.

We were humbled by your kind words and thank you for pointing out some among our most outstanding areas and services; the team’s hospitality, food, relaxing ambiance, heated swimming pool and fitness facilities.

We appreciate your sentiments and we are looking forward to hosting you again.

Warm regards,
Paolo Marro.

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Reviewed 18 August 2014

We arrived in Nairobi for a safari that was due to start the next day. We'd been booked into the Safari Park Hotel but our driver informed us of a last minute upgrade to downtown Nairobi at the Sarova Stanley. Looking at our surroundings I was somehow not convinced this would be an upgrade but we were very pleasantly surprised when we arrived and checked in. The staff was exceptionally nice and the concierge went above and beyond to help us find the kind of plug adaptor we needed, offering to go get it himself. He also tracked down the camera case my granddaughter left in the car we'd arrived in and we got it back that night. It is an historic hotel which we found very interesting. The beds and bedding were very comfortable, the room immaculate. My granddaughter loved the pool which was on the 5th floor and open to the outside! Breakfast the next morning was loaded with options and once again, very friendly service. We were totally charmed by this hotel!

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank DebBrentwood_NH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo M, General Manager at Sarova Stanley, responded to this reviewResponded 20 August 2014

Dear Guest,

Thank you for your review and for your high rating.

It was our pleasure to host you at Sarova Stanley. We were glad to read about your feedback on our hospitality and heritage which has charmed you.

We look forward to welcoming you back at your next visit.

Warm regards,
Paolo Marro.

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Reviewed 18 August 2014

The Stanley would always be my first choice when visiting Nairobi. It is a charming hotel located right in the centre of town. The staff are very friendly and helpful and the rooms are nicely appointed, clean and comfortable. The rooftop pool is definitely one of the highlights. I look forward to my next visit.

  • Stayed: February 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Sarahbeac1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo M, General Manager at Sarova Stanley, responded to this reviewResponded 20 August 2014

Dear Guest,

Thank you for your feedback on Sarova Stanley.

I am delighted to read you were well taken care of and that we will always be your first choice in Nairobi. Your review has been shared with the team which was truly motivated by your comments.

It was a pleasure hosting you and we look forward to hosting you again in future.

Warm regards,
Paolo Marro.

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Reviewed 15 August 2014 via mobile

Food was amazing ..especially breakfast.
Great service day time poor service at night.
Very clean rooms loved it.
Good security checks.
Good receptionist very friendly.
Clean bathroom .
Thanks for having a showercup in the rooms since 1st night I was there had forgotten my shower cup.
I loved the safe box and fridge too wow all varieties.
Very silent rooms minimal noises despite it being in town centre Nairobi.
See you soon again...

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank FRIDA-mishy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo M, General Manager at Sarova Stanley, responded to this reviewResponded 20 August 2014

Dear Guest,

Thank you for your review.

We are delighted to hear you had a wonderful experience with us, and that you enjoyed the experience and the team’s hospitality.

We hope to have another chance to host you in future.

Warm regards,
Paolo Marro

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Reviewed 14 August 2014

My husband and I recently stayed here twice between safaris. The staff is extremely friendly, polite and attentive. There is a heavy security presence at the entrance and a security guard on every floor. The breakfast buffet includes a wide variety of both local and international selections. Leave lots of time when ordering from the menu at the Thorn Tree Cafe or at the pool upstairs. The food is delicious but it takes a while to arrive. When using the bank across the street, be sure to be accompanied by your safari guide or by a member of the hotel staff to ensure your personal safety.Although this hotel is located at the intersection of two very busy streets, the rooms were quiet . We would definitely stay here again.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Marilyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo M, General Manager at Sarova Stanley, responded to this reviewResponded 20 August 2014

Dear Guest,

Thank you so much for taking your time to review our hotel.

I am delighted to read you had a great stay with us. I was happy to hear you enjoyed our team hospitality and that we managed to make you feel secure.

We look forward to hosting you again.

Warm regards,
Paolo Marro.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Nairobi
#3 Romantic Hotel in Nairobi
#3 Business Hotel in Nairobi
#4 Spa Hotel in Nairobi
#5 Luxury Hotel in Nairobi
#16 Best Value Hotel in Nairobi
Price Range: £97 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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