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“Poor Basic Utilities!”

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LAICO Regency Hotel
Ranked #60 of 161 Hotels in Nairobi
Texas
Level Contributor
46 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Poor Basic Utilities!”
1 of 5 bubbles Reviewed 25 December 2013

We arrived in Nairobi at 12:30am and then at the Laico Hotel one hour later. I and my wife were very tired and just wanted a room that had the basic necessaries that worked. From the outside the hotel is very impressive and inside there was a large beautiful atrium the looked up to the roof. The utilities were absolutely poor. It got all my three strikes:
1. The Air-Conditioning would just not cool the room. We had a very uncomfortable sleep.
2. The WC was broken and also cracked and rocked sideways.
3. The shower did not have hot water. The water was just luke warm.

Usually when I write for Trip Advisor I am forgiving and give the hotel management the benefit of the doubt if other things work out well. But, in this case the hotel management and maintenance got a rock solid three strikes....which in my book is OUT! Very disappointing stay. I do not recommend this hotel to anyone. Unfortunately I had not booked this hotel but was booked by my travel agency Ketty Tours.

Room Tip: Avoid this hotel!
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ali K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Murage, General Manager at LAICO Regency Hotel, responded to this review, 19 March 2014
Dear Khataw,

Thank for your feedback on your stay with us.

We value all guest feedback on our product and services as it is the only way we are able to improve. Noted are the areas that we fell short of your expectations and we are already working on improving the same.

We have given upgrade of the facility top priority, this has already been scheduled to commence and we are currently in the final stages of planning.
I do hope you will give us an opportunity to host you again.

For any queries or Information kindly contact me on
guestlink@laicoregencyhotel.co.ke

Regards,
Mr. Sobhi Dahan – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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227 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Kampala, Uganda
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 15 December 2013

Check-in was slow, the staff behind the desk seemed a bit at a loss - and the same upon checking out as well. The room was ok, but the edges were starting to fray a little, and the internet connection was awful. The restaurant staff were slow and the food was ok, but not great.
The hotel is in a good location, but I get the feeling it has seen much better days in the past.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Murage, General Manager at LAICO Regency Hotel, responded to this review, 19 February 2014
Dear Lyn H,

Thank you for sharing your feedback on your stay with us.
We value all guest feedback as a measure for us to improve our product and services. We have noted the areas in which we did not meet your expectations and apologize for the same. You will be glad to know that necessary measures have been taken to avoid a repeat.
We do hope that you will give us an opportunity to host you once again.

For any queries or information kindly contact me on
guestlink@laicoregencyhotel.co.ke

Regards,
Mr. Sobhi Dahan - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 9 December 2013

The experience is satisfactory. The rooms are spacious but lack a separate shower(mine had a bathing tub only). However the staff are cooperative and helpful. The location is excellent besides a park and right in the central business district of Nairobi. Unlike Crowne Plaza or others located remotely in less central places, this location offers a good choice of restaurents to have food outside the hotel and at a reasonable price too.

Room Tip: In the high level floors Internet access(wireless) was quite weak.
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bestUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Murage, General Manager at LAICO Regency Hotel, responded to this review, 19 March 2014
Dear Best UK,

Thank you for staying with us and sharing the feedback on your experience.

We are delighted that our staffs were excellent, including the location where we are situated right at the Heart of the Central Business district.

You will be glad to note that we have embarked on upgrading all our rooms, which will encompass bathtubs, walk in showers and Internet on all floors.

We look forward to hosting you again soon.

For any queries or Information kindly contact me on
guestlink@laicoregencyhotel.co.ke

Regards,
Mr. Sobhi Dahan – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 November 2013

The hotel has great location close to the highway and the city centre, absolutely superb staff (including the very welcoming hotel manager), great big rooms (and it's going to be renovated so it will be even nicer), good restaurants (try the ricotta-chicken ravioli at Roberto's- it's DELICIOUS, but avoid the boring "bina colada" at the jazz bar) and a nice heated pool with a view of the Nairobi skyline (it is however a bit windy since it's far up). It's pricey but totally worth it! The breakfast makes good value for your money.

Room Tip: Choose a room higher up in the building (we stayed on the seventh floor which was perfect) to avoid...
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Murage, General Manager at LAICO Regency Hotel, responded to this review, 19 February 2014
Dear Sara S,

Thank you for taking time to share your reviews about your recent stay with us. I am thrilled that our hotel location worked in your favor and as well the breathtaking view from our heated swimming pool.

I am glad my team and I took good care of you and have also noted the positive reviews on Robertos – our Italian Restaurant and our sumptuous buffet breakfast. I appreciate your feedback on the pina colada served at our Jazz bar; we are looking at options to spice it up.
I confirm that we are currently planning the hotel renovations and as mentioned, this will make our big rooms even more inviting.
We do look forward to hosting you once again.

For any queries or information kindly contact me on
guestlink@laicoregencyhotel.co.ke

Kind Regards,
Mr. Sobhi Dahan – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naivasha, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 November 2013

I been there as a guest for quite number of times. The rooms are spacious n clean, Breakfast, lunch, dinner all are mouth watering n the shisha awesome. The location is uptown near the park n got a beautiful view. The heated swimming pool is wow plus the buffet in the atrium. There's also Karaoke nt on Fridays which is just amazing. Will keep coming back here, l love it n the staff r friendly apart. Thanks Laico Regency

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FighaenRosita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Murage, General Manager at LAICO Regency Hotel, responded to this review, 19 February 2014
Dear FighaenRosita,

Thank you for sharing your reviews on the numerous visits to the hotel; it is always our pleasure to have clients return to enjoy our excellent services, and staff friendliness and professionalism.

Our location, combined with clean and spacious rooms next to the central park definitely provide a beautiful view, also visible from the heated swimming pool.
I am elated that you also enjoy our mouth watering variety of buffet breakfasts, daily themed buffet lunches at the Atrium Garden Restaurant, dinner options from either of our three restaurants and Café Maure – our shisha lounge.
I am definitely looking forward to seeing you weekly, as you sing your heart out at our Friday Karaoke nights.

For any queries or information kindly contact me on
guestlink@laicoregencyhotel.co.ke

Kind Regards,
Mr. Sobhi Dahan – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santiago, Chile
Level Contributor
7 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 1 November 2013

On Oct. 24 we were checking in with my daughter to spend the last night in the hotel as we had been there a few days before and went on a safari and returned. Upon checking in we realized we had forgotten our passports, money and credit cards in the Masai Mara, distant five hours of travel. Our flight left in 8 hours. Immediately the Shift Manager, Mr. Josiah Mwendwa and his team made ​​a series of phone calls and diligently got the Mara Sopa lodge Manager send a trustworthy person and we received our documentation in six hours, thanks to which we could travel. Priceless.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guillermo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Murage, General Manager at LAICO Regency Hotel, responded to this review, 19 February 2014
Dear Guillerm0chile,

Thank you for taking the time to share your reviews about your stay at Laico Regency Nairobi, I am glad to hear that you did get back home safely, following commendable service provided by my front desk team. I am happy to receive comments of such positive nature.
Your feedback has been shared with Josiah Mwendwa and the entire team that made your travel back home happen, this will reinforce our commitment to ensuring guest satisfaction.

For any queries or information kindly contact me on
guestlink@laicoregencyhotel.co.ke

Kind Regards,
Mr. Sobhi Dahan – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 28 October 2013

I guess it serves me right for being lazy and booking the conference hotel without checking reviews first. Let me start by saying that the Laico offers some of worst food I've ever experienced during my 25 years of international business travel. Breakfast, lunch, dinner ... all consistently horrible. As for the property, it is thoroughly worn-out. The hotel wifi internet was **extremely** slow and available only about 50% of the time I tried to log on. The room carpets were dirty and stained. The bathroom was very poorly lit, the linens were Motel 6 quality, and the water was, at best, lukewarm. The air conditioning in the room sounded like it was powered by a diesel engine and did not produce cold air. The best thing about this hotel was that the windows are able to open wide for a good breeze ... although you might be tempted to jump. I was.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PacificJet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Murage, General Manager at LAICO Regency Hotel, responded to this review, 19 February 2014
Dear PacificJet,

Thank you for letting us know your experience at the hotel, I am sincerely sorry that we fell short of your expectations.
I have noted that most of this was due to our physical structure and I am contented to share with you that we are in the process of finalizing plans for a master renovation of the hotel.

For any queries or information kindly contact me on
guestlink@laicoregencyhotel.co.ke

Kind Regards,
Mr. Sobhi Dahan – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about LAICO Regency Hotel

Property: LAICO Regency Hotel
Address: Uhuru Highway | City, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Casino Hotel in Nairobi
#25 Spa Hotel in Nairobi
#38 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — LAICO Regency Hotel 5*
Number of rooms: 196
Official Description (provided by the hotel):
Welcome to Nairobi and to the LAICO Regency Hotel, offering quality hotel accommodation as well as inspiring conference facilities in Nairobi, Kenya. LAICO Regency is considered among the best Nairobi leisure and business hotels.Perfectly suited for today's traveller, LAICO Regency offers quality service, to ensure guests' comfort at all times within a warm and welcoming atmosphere. ... more   less 
Reservation Options:
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Also Known As:
Regency Hotel Nairobi
Grand Regency Hotel Nairobi
Regency Hotel Laico

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