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“no hot water in the middle of Kenya's winter”
Review of Sarova Panafric

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Sarova Panafric
Ranked #20 of 164 Hotels in Nairobi
Certificate of Excellence
ny
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“no hot water in the middle of Kenya's winter”
Reviewed 14 August 2014

this was just too much. and the nice service of the hotel staff could not make up for this. I had no hot water on two of the three nights I stayed in the hotel.
if this is not enough, the internet connection is so awful that I don't understand how they dare to tell that they have free wifi. it crashes 50 times an hour - not only in the room, also in the lobby, where it supposedly should work best.
absolutely unacceptable for a hotel at this price range.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank L N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review, 21 August 2014
Dear Guest,

Thank you for sharing your experience at Sarova Panafric, we appreciate and welcome your feedback.

First, we wish to most sincerely express our regret on your experience with the water and the wi-fi and the fact that the problem persisted is a major concern for us.

Secondly, please know that we have resolved these issues and do not expect a recurrence of the same. This has been a learning experience for us and we thank you once again for pointing out our short comings so that we may improve.

Please let me know the next time you are in Nairobi so that we can personally meet.

Kind Regards,
David Gachuru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2014

I attend a breakfast meeting on the 12th of August. The food was great and the service excellent! Anne and her colleagues in Baraza room were exceptional; helpful and warm at all times and always smiling! Thanks for the great service!

  • Stayed August 2014, travelled on business
    • Location
    • Service
Helpful?
1 Thank Nanyama W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review, 26 August 2014
Dear Nanyama W,

Thank you for sharing your experience at Sarova Panafric, we not only appreciate feedback but also welcome it.

We are glad to read that you enjoyed your breakfast meeting and will pass on your kind words to Anne and the staff.

We look forward to hosting you soon.

Kind Regards,
David Gachuru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 August 2014

Our second stop in Kenya was in that fantastic hotel, actually the whole team is finely selected to perform with an excellent professional attitude to make the lives of their guests so easy, no wonder that SAROVA Stanley is catching these successive yearly awards!,,

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Alkonsol A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review, 12 August 2014
Dear Mr. Alkonsol A,

Thank you for sharing your experience at Sarova Panafric.

We are glad that you selected us and are pleased to read that you enjoyed your stay. We are committed to exceeding our guests expectations and I am glad to read that our staff have an excellent professional attitude.

Thank you once again for taking your time to review us and for your feedback.

Kind Regards,
David Gachuru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 August 2014

Our group arrived at approximately 2:30 a.m. In spite of the late hour the hotel helped us (all 50) get registered and situated in our rooms. They provided a small reception for us which included tea, coffee, and cookies. The room was clean and the bed was comfortable. It was quiet and we slept well. The following morning the hotel provided a elaborate breakfast for our entire group of 150 people. The food was good and plentiful.

  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Paula V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review, 12 August 2014
Dear Paula V,

Thank you for taking your time to review Sarova Panafric.

We are glad that you selected us and are pleased to read that you enjoyed your stay. We are committed to providing excellent customer service regardless of the hour and are pleased to note you enjoyed the tea and cookies at 2:30 am and that you found the beds clean and comfortable.

We look forward to hosting you and your group once again.

Kind Regards,
David Gachuru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 August 2014

Although we only spent one night at this hotel, it was a terrific experience. From the moment we stepped onto the property, we felt very well looked after. The security was fantastic, as was the great attention to detail at every step -- from warm towels at check in, to friendly bellmen to help with luggage, to quick and orderly check out. Also, the buffet breakfast was absolutely delicious!! Our stay was short, but the staff definitely went out of their way to help us feel welcome. I would not hesitate to stay here again!

  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
2 Thank mlynne34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review, 12 August 2014
Dear Ms. Marsha T,

Thank you for sharing your experience at Sarova Panafric.

We are glad that you selected us and are pleased to read that you enjoyed your stay from the security to the check in to the staff and food. We are committed to exceeding our guest’s expectations and I am glad to read that you appreciated our great attention to detail.

Thank you once again for taking your time to review us and we look forward to hosting you and your group once again.

Kind Regards,
David Gachuru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 August 2014

Hotel is well located just outside the city center. clean rooms but furniture is very old. staff is very friendly but restaurant menu is very limited.Internet is OK. They really need to re-look at the furniture in the room. rest all is fine with this hotel I guess.

  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Ashdeep12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review, 7 August 2014
Dear Mr, Ashdeep,

Thank you for taking the time to write your review of Sarova Panafric, your comments are very much valued.

We take guest feedback seriously and we have noted your feedback on the need to refurbish. We are currently taking steps to upgrade our rooms and we trust this shall exceed your expectations.

We note your concern of the limited restaurant menu and you shall be happy to know that we are just about to open a new Kitchen area that will undoubtedly serve differing guests tastes.

Kindly do let me know the next time you are in Nairobi so that we can personally meet.

We look forward to hosting you again.

Kind Regards,



David Gachuru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 5 August 2014 via mobile

I have stayed at the hotel about 5 times over the past few years. It has become quite expensive for what it is but with a good deal on booking.com I went back for a one night stay.
The security is great as is the restaurant food.
Only complaint is that I was given a room overlooking the pool and after a long day traveling it would have been nice to relax but with a loud party on at the pool it was impossible to stay in the room. The party was finished by 10pm but having to stay in the bar until that time was disappointing.
Wifi was not working in either rooms or public areas...something that is important if it is marketed as being free wifi.
Rates are high as are all in Nairobi but with a discount it is a safe hotel to stay in away from the centre of the city.
Ask for a quiet room when checking in.

Stayed July 2014, travelled solo
Helpful?
2 Thank southaussiegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review, 7 August 2014
Dear Southaussiegirl,

Thank you for sharing your experience at Sarova Panafric, we appreciate and welcome guests feedback.

We are glad that you selected Sarova Panafric as your hotel of choice. We believe we offer great value for our pricing but your concern on the rate has been noted. We note with concern the disruption caused by the party and will be happy to provide you with a different room in the event that one of our in house guests wish to have a late night event.

We look forward to hosting you again in the near future and kindly let me know when next you will be in Nairobi so we may personally meet.

Thank you for your feedback, we appreciate each word.

Kind Regards,




David Gachuru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sarova Panafric

Property: Sarova Panafric
Address: Along Valley Road, Nairobi 00100, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Nairobi
#11 Spa Hotel in Nairobi
#15 Romantic Hotel in Nairobi
#20 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sarova Panafric 4*
Number of rooms: 162
Official Description (provided by the hotel):
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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