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“Very bad experience”
Review of Eka Hotel Nairobi

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Eka Hotel Nairobi
Ranked #14 of 169 Hotels in Nairobi
Certificate of Excellence
Reviewed 21 April 2014

I stayed there for 3 nights where in during the 2nd day , my wallet was stolen ..
they claimed the hotel is very secured and yes there are cameras everywhere, but when it came to investigating who took the wallet , nothing was there .. no results were found.
Anyways, 3rd day they call me at 8 am , informing me that one of the guests found my passport and some credit cards ... great !!! but where exactly in the hotel ??? when ??? did they found anything while review the cameras ??? NOTHING ..
very bad experience , whatch out where u put ur things otherwise you will be stuck in the police station and for NOTHING

  • Stayed: March 2014, travelled on business
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5  Thank Rhym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EkaHotel, General Manager at Eka Hotel Nairobi, responded to this reviewResponded 25 April 2014

Dear Rhym,

Thank you for sharing your valued concern with us.

We sincerely agree that losing one’s personal effects is always a highly frustrating event, more so when one is abroad, and where Identification and bank cards are concerned.

As a host in this unfortunate situation we are limited to assist, and accompany the guest towards recovery as far as possible of which in this incident this was achieved and wish to reassure no single effort was spared to recover the lost items.

This particular incident has challenged us to enhance our surveillance to ascertain nothing is left to hazard, in ensuring our guests comfort and safety as a renowned most secure hotel in Nairobi

We sincerely hope this regrettable incident will not withhold you from visiting Nairobi, and Eka Hotel, soon again.

With regards.

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627 - 633 of 868 reviews

Reviewed 17 April 2014

In an excellent location close to international airport . Great service and good facilities, the pool area was wonderful, however the water was very cold.
The bar had an excellent choice of drinks and the rooms are spacious, modern and extremely clean. The hotel restaurant had a good selection, both for breakfast and dinner, there is an other restaurant within the hotel which we tried and again good quality and good produce.

  • Stayed: April 2014, travelled with friends
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Thank Lids329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EkaHotel, Manager at Eka Hotel Nairobi, responded to this reviewResponded 25 April 2014

Dear Lids329,

We appreciate your feedback about Eka Hotel and glad that you had a great time.

We look forward to another opportunity to be of service to you and your friends.

With regards.

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Reviewed 12 April 2014

We used this venue for a 2 day conference.
The staff are quite polite and friendly and made our stay very nice. The food is of excellent standard.
Driving up to Eka though, especially in the morning, can be a nightmare due to the heavy traffic on Mombasa Road. Otherwise it is very much worth a visit.

  • Stayed: March 2014, travelled on business
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Thank AdhiamboC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EkaHotel, Manager at Eka Hotel Nairobi, responded to this reviewResponded 14 April 2014

Dear Adhiambo,

It’s nice to know you had a successful conference at Eka hotel Nairobi. It will be our pleasure to host you and your colleagues once again.

With best regards

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Reviewed 10 April 2014

Was recently in Nairobi on a business trip and also transited through with overnight stays on two other subsequent occasions. The EKA hotel is between the airport and downtown.

it is a relatively new hotel and has a great restaurant bar as part of it, as well as another restaurant as part of the same complex which has awesome steaks!!!

The rooms were all of a good size with an interesting bathroom set-up. The bathroom was not a separate fully enclosed room but rather a shower cubicle and a toilet cubicle adjacent to a tiled area with the bathroom sink which was partially partitioned off from the sleeping area. Absolutely fine if traveling by yourself.

Service by the staff was excellent and we also used their bookable airport shuttle service for pick-ups and drop-offs for our transit stops.

Food in the hotel restaurant was great, breakfast was plentiful with a wide choice of hot, cold, baked, etc.

The next door steakhouse was also a great place to eat. Had an excellent steak dinner in there one night.

All in all, very happy we chose the EKA for our stay. It was recommended by our hosts and it did not disappoint. For a transit location, only 10 minutes from the airport so well located for those type of stays.

My only tip, make sure your room is down the passage, i.e a room number higher than 6 or else you might have some door banging as people enter and leave the corridor.

Room Tip: Ask for a room half way down the corridor to get away from the corridor entry door.
See more room tips
  • Stayed: January 2014, travelled on business
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Thank Al C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EkaHotel, Manager at Eka Hotel Nairobi, responded to this reviewResponded 14 April 2014

Dear AI C

We appreciate your feedback as it helps us monitor and improve our services.

Thank you once again for staying with us and look forward to your return visit.

Warm regards.

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Reviewed 8 April 2014 via mobile

Stayed at eka during or last trip to Africa.
Wonderful concierge and reception staff made this hotel a stand-out in Nairobi.
Close to the airport which was very handy.
A lovely buffet with a great selection (we didn't try the al la carte menu) for breakfast and dinner. And a dinner service period which goes quite late, which makes it ideal for those who come in late into the airport or get stuck in the infamous Nairobi traffic.
Overall a very nice hotel, with wonderful staff.

  • Stayed: March 2014
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Thank JoeBignell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EkaHotel, Manager at Eka Hotel Nairobi, responded to this reviewResponded 14 April 2014

Dear Joe,

Many thanks for your email and nice to know you had a fruitful stay at Eka Hotel.

We appreciate your outline of Eka and hope will give us another opportunity of service to you in the near future.

With best regards

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Reviewed 6 April 2014

I stayed at eka hotel on my visit to kenya. The hotel is clean and up to standards. The food pork spare ribs was yummy. The local beer,"white cap and guiness" was what I needed. Service by waiter 'ian' makes me wanna go back. Kind, respectful and smiling while addressing you.
I deffinately will go back again duringmy trip to kenya..
Try it out you will love it. Moses

  • Stayed: February 2014
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Thank moseeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EkaHotel, Manager at Eka Hotel Nairobi, responded to this reviewResponded 14 April 2014

Dear Moses,

We highly appreciate your choice to stay at Eka Hotel and wish for another opportunity to be of service to you and family/friends.

With best regards.

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Reviewed 31 March 2014

I've stayed at the Eka Hotel in Nairobi on at least a few occasions now for business. The positives include the rooms, staff, and location (if you want to be on Mombasa Road or near the airport). The rooms are very polished. Compared to neighboring Ole Sereni, I give the rooms here a far superior advantage. The space layout is thoughtful and modern. As an example, the power ports at the desk include US, European, and UK plugs. The lighting in the room is also good. Staff is very friendly and welcoming - I've had numerous positive interactions with restaurant staff, front desk, and hotel drivers. Location is good if you need to be near the airport and are only here for a night. Outside of the central congestion in downtown Nairobi.

The pool area is also a very nice place to relax. The exercise room is a little small, there is only one treadmill and one or two other cardio machines (though I've never had to wait). The exercise space is larger at the Ole Sereni if that is important to you. (In fairness, the Ole Sereni shares its exercise space with a local fitness club so there are members there too).

The areas for improvement:
-noisy lobby. The lobby and common spaces are pretty much a shared space. When there are groups at the hotel (for dinner (i.e. local) or an overnight) it is hard to miss them and it feels like they 'take over' the hotel. I understand why the hotel has groups, so this is just a by product of how the public space was built.
-rooms in the basement are bad. The last time I was here (February 2014), I was put in a room in the basement (split level so I had a window). The window looked right out onto the parking lot and I received no reception on my Airtel mobile phone. I was asked to be moved after one night.

It would be good if the gift shop posted hours.

  • Stayed: April 2013, travelled on business
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Thank pompeybuckeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EkaHotel, Manager at Eka Hotel Nairobi, responded to this reviewResponded 4 April 2014

Dear Sonya,

Many thanks for your comments and nice to know you had an enjoyable stay at Eka hotel. We have noted your comments on areas of improvement and we promise to make your next stay more comfortable.

We look forward to another opportunity of service to you.

With warm regards

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Additional Information about Eka Hotel Nairobi

Address: Mombasa Road, Nairobi 00506, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 169 Hotels in Nairobi
Price Range: £118 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Eka Hotel Nairobi 4*
Number of rooms: 170
Official Description (provided by the hotel):
Eka Hotel a Nairobi hotel is ideally located along Mombasa Road in Nairobi the capital city of Kenya. It is situated minutes away from the Jomo Kenyatta International Airport, 5km from Wilson Airport and 5km from the bustling central business district. If you are looking for safari hotels, Eka Hotel is within easy access to the city’s many attractions and entertainment venues which make Eka Hotel an ideal safari accommodation hotel. ... more   less 
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