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“Excellent Service and amenities”

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GemSuites State House
Ranked #93 of 169 Hotels in Nairobi
Reviewed 19 September 2013

Being a consultant who travels a fair amount within Africa, I am used to staying in hotels that have a very similar look and feel in terms of their operations and set up. I was pleasantly surprised when I was booked into Gem Suites. I stayed in a one bedroom serviced and furnished apartment for a week and thoroughly enjoyed my experience. The apartments are run meticulously by a team of friendly and courteous staff who go the extra mile to not just make you feel welcome but to make you genuinely feel at home. While the apartments are fully fitted with a kitchen that has everything one would need it was a bonus to have a wonderful restaurant that offered room service within the apartment complex. On evenings where I was not sitting down at the restaurant patio enjoying a sun downer, I could use the fully fitted gym which is always manned by a personal trainer and had a steam and sauna. All in all a great place to stay on short or long term trips in a very convenient location just 10 minutes drive from the CBD.

Room Tip: Apartments on the higher floors offer great views of the surrounding areas.
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  • Stayed: August 2013, travelled on business
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Thank Christian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina K, Manager at GemSuites State House, responded to this reviewResponded 20 September 2013

Dear Christian,
Thank you for your wonderful review on your stay with us at Gem Suites.
We really appreciate your great feedback about our staff, as well as the apartments and the restaurant.
The Gem Suites team is looking forward to hosting you again soon on your next trip to Nairobi.
With Kind Regards,
Valentina

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22 - 28 of 30 reviews

Reviewed 18 September 2013

I have had a very goid experience in regards to the way the staff treated me.They will always willing to asisst in requests and make a plan. The food was good at the restaurant and good value for money. Once again the restaurant staff treated you in a good manner. The only issue was that you have to wait for a while and it would bbe good to start of with a couple of drinks umtil the food arrives.

Room Tip: Rooms are spacious
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  • Stayed: September 2013, travelled on business
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Review collected in partnership with this hotel
Thank Francois B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina K, Manager at GemSuites State House, responded to this reviewResponded 20 September 2013

Dear Francois,
Thank you very much for your review from your stay with us at Gem Suites. Our team really enjoyed hosting you.
We really appreciate your feedback, and we do apologize for the speed of delivery not being up to your expectations at our Restaurant. We promise to improve your experience by the next time you visit us.
The Gem Suites team is looking forward to hosting you again soon on your next trip to Nairobi.
With Kind Regards,
Valentina

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Reviewed 11 September 2013

I have stayed at Gem Suites twice in two months for a total duration of 28 days. Quiet, secure and spacious environment with hospitable staff. I liked the health club facilities, very well, maintained. The breakfast was superb. The food and drinks at the restaurant are quite expensive though, but the location near the city is conducive to pick a meal from town or buy a few items to prepare own meal in the apartment.

Room Tip: Rooms Topaz (Upper side) are quieter from the music/noise from the Spa (Gym) and Bar/Restaurant.
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  • Stayed: August 2013, travelled on business
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Thank Antoine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina K, Manager at GemSuites State House, responded to this reviewResponded 13 September 2013

Dear Antoine,
We would like to thank you for your feedback and are glad you enjoyed both your stays with us at Gem Suites.
Thank you for your kind remarks about our hospitable staff, and our superb breakfast.
We look forward to hosting you again at Gem Suites on your next trip to Nairobi.
With kind regards,
Valentina

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Reviewed 10 September 2013

My stay at Gem Suites was great as I was there for about 1 and a half months! The Breakfast was excellent, timely and with great variety to choose from.

Gem Suites had everything I needed; A big, fully furnished, spacious apartment that has 2 bedrooms, 2 bathrooms and 1 guest washroom, kitchen, lounge and dining room that overlooked the big pool.

Was there with my little boys and they loved swimming in the morning and evening! As they enjoyed that, I could watch them as I was training at the well equipped gym.

The apartment is serviced daily and they have efficient and personalised laundry service and the security provided is of a high standard.

The evenings were my favourite as I got to enjoy my Hendricks at the Bar with great service and lounge music.

The barman makes killer Oriental Cocktails, make a point of asking for one!!!

All in all I had a very comfortable stay at Gem Suites and would Highly recommend it.

Room Tip: Choose the Room with the View of the pool!!
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  • Stayed: August 2013, travelled with family
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Thank CaramelaMiguel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina K, Manager at GemSuites State House, responded to this reviewResponded 13 September 2013

Dear Miguel,
Thank you for your great review on your long stay with us at Gem Suites.
We are pleased to hear you enjoyed our breakfast, as well as our other facilities and services, and of course our signature Oriental Cocktail!
Thank you again and hoping you will give us the pleasure of hosting you once more at Gem Suites on your next trip to Nairobi.
With kind regards,
Valentina

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Reviewed 3 September 2013

I rent a 2BR apartment for 4 nights.
First of all, the address is not easy to find but thanks to GoogleMap on the phone and far from any entertainment !
The apartment is not well maintained and the furnitures are quite average.
The breakfast is also very average for the price. Don't expect any buffet !
The service was ok even very good depending of the person you deal with.
Definitively too much expensive. I had the habit to book at the hotel in Nairobi, next time I will go back to Sarova Stanley, much more professional services and much much worthy for your money.

Room Tip: Don't book close to the gym because it will be noisy in the morning
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  • Stayed: August 2013, travelled on business
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Review collected in partnership with this hotel
Thank Gilles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina K, Manager at GemSuites State House, responded to this reviewResponded 6 September 2013

Dear Gilles,

We are in receipt of your feedback on your stay with us at Gem Suites.

We would like to apologize for the fact that you felt the apartment given to you was not in a good state. We are currently working on this matter, and conducting a full refurbishment on all the apartments at Gem Suites.

Unfortunately we do not offer a breakfast buffet, however we do offer a full array of breakfast options à la carte. We are also more than happy to cater for any special requests our guests may have.

Although your stay with us may not have met your expectations, we do hope you will offer us the opportunity to host you again at Gem Suites on your next trip to Nairobi, in our newly refurbished apartments.

Thank you for giving us this feedback in order to help us keep improving as we work towards offering the best business accommodation solution in Nairobi.

With kind regards,
Valentina

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Reviewed 18 August 2013

My trip to Nairobi was of 1 full month and the apartment was booked by my company. Although a bit expensive but the location of these apartments is excellent. Being very close to city centre (walking distance) its still quiet from the city's noise pollution. The room service is good and food in ORO Restaurant is really good. Overall my stay was very comfortable. Only problem I had was poor internet connection.

  • Stayed: July 2013, travelled on business
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Review collected in partnership with this hotel
Thank Akhil7j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina K, Manager at GemSuites State House, responded to this reviewResponded 22 August 2013

Thank you for the review and we are glad you loved your stay at Gem Suites while in Nairobi and also the food at our in house restaurant & lounge – Oro. Noted the comments about the wifi and we promise that the next time you come the internet will also be excellent. We look forward to welcoming you again to your ‘home in Nairobi.’
With best regards
Valentina

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Reviewed 5 August 2013

Nice Location. Breakfast was average and could do with improvements on delivery and response to requests. The configuration of the 2 bedroom apartments was not xactly to my taste.
Also a key drawdown appears to be that you are charged extra if you have a guest in a single bedroom apartment.
If breakfast is complimentary, then it should remain so at least to a limit of 1 guest in a single bed apartment and 2 guests in a 2 bedroom apartment.

Room Tip: The single bedroom apartments have more space and a better kitchen.
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  • Stayed: July 2013, travelled with friends
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Review collected in partnership with this hotel
Thank Obiajulu N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina K, Manager at GemSuites State House, responded to this reviewResponded 8 August 2013

Thank you for the feedback and for your continued support.

We have noted the issue of the breakfast internally and are actually in the process of increasing the variety of food on offer in our in-house restaurant.
With regards to your concerns on the issue of complimentary breakfasts or not we wish to clarify that breakfast is only charged for an extra guest, where a booking is made as a single occupancy booking on bed and breakfast basis. The second person is then charged separately for the breakfast. We apologise if this was not clarified upon check in to you. On your next visit kindly inform us in advance to ensure that the booking is made correctly and to avoid any inconvenience to you. We at Gem Suites are committed to offering you the most pleasurable experience and look forward to you giving us the opportunity to make up for any disappointments you may have experienced on your last visit.

We look forward to hosting you once again and to make your stay as comfortable and hassle free as possible.

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Additional Information about GemSuites State House

Address: State House Crescent | Off State House Avenue, Nairobi 00200, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #93 of 169 Hotels in Nairobi
Price Range: £142 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — GemSuites State House 3*
Number of rooms: 33
Official Description (provided by the hotel):
An elegant development comprising 33 well-appointed apartments, GemSuites is located in the highly rated State House neighbourhood, close to the Central Business District and Nairobi's emerging commercial centres of Westlands and Upperhill. Offering guests more space and privacy than a hotel room at a lower cost while still providing all services expected at a 5 star hotel such as laundry, housekeeping and 24 hour reception. GemSuites is an ideal solution for all your business and personal travel accommodation requirements. ... more   less 
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