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“superb!”

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Villa Rosa Kempinski Nairobi
Ranked #2 of 164 Hotels in Nairobi
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
86 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“superb!”
Reviewed 15 June 2014

Room size quite small but all the mod cons cant complain. Lovely bathroom could do without the glass screen between the room and bathroom. Avoid the italian restaurant! head chef is very aggresive. When I told him my meal was not acceptable he was very aggresive although did change the dish and then watched over me eating it. Very uncomfortable experience. He needs to stick to the staple italian dishes rather than his own let down creations. Generally service is slow in Kenyan hotels.

Room Tip: Room service far better than the restaurants strangely enough.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RashidAgadir_Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, 17 June 2014
Dear RashidAgadir_Morocco,

Thank you so much for taking the time to write a review on Villa Rosa Kempinski Nairobi and selecting the hotel as your preferred accommodation choice in the city.

It is unfortunate to read that you were not pleased with your dining experience at LUCCA. We apologize for this. We have addressed the issues with the chef and we do hope that you will return to have a memorable experience at LUCCA, it is one of the popular restaurants in the city.
In case I can support with future reservations at the hotel, please do contact me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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684 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (146)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Level Contributor
3 reviews
Reviewed 8 June 2014

I stayed in many hotels in Nairobi since 25 years; up to now this is one of these hotels which surprised me pleasantly!
Let me start with a tip where the hotel building could improve on: Chiromo Rd is very noisy and there are no double windows installed in the rooms facing the road :(
Another tip: change the broken light bulbs illuminating the building soon (the top included) as as it gives the new building already a shabby look from the outside.
The food in the 3 restaurants is fantastic! From the Vila Rosa Cafe through the Lucca up to the Pan Asian 88! Hans (who is unfortunately leaving :( ) trained his staff to perfection!
Great is the service from reception to housekeeping, from the conference staff to the man and women who service the great meals.
Special thanks for those who made me feel at home: Kate, Betty, Daisy, Margaret, Cecilia and Jacqueline and to Steve, George, Samson, Shirag and of course Hans. See you soon!
Lex

Fortunately I will return another 4 to 5 times to this great hotel

Room Tip: Rooms on the back side are most probably quieter as rooms facing the main road are sooo noisy!
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  • Stayed June 2014, travelled on business
    • Cleanliness
    • Service
Helpful?
Thank Lex L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, 13 June 2014
Dear Lex L,
Thank you so much for taking the time to write a review on Villa Rosa Kempinski.
My team and I are pleased to read that you enjoyed the food and service at the hotel and thought of Villa Rosa Kempinski to be a hotel that you can return too.
I have passed on your compliments to all team members.
In reference to your feedback on the rooms facing Chiromo Road, we have already embarked on a project to increase the double glaze strength which will support with eliminating any disturbance from vehicles moving on the road
The light bulbs that needed replacement on the exterior have already been exchanged for new ones.
We do hope that we will have the opportunity to host you in the near future, in case we can support with future reservations, please do let us know.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
istanbul
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 May 2014

If you are travelling to Nairobi, don't look for any other hotel; just book and stay at Villa Rosa Kempinski. A five-star luxury hotel in the capital of Kenya with wonderful restaurants, spa, pool, fitness center and of course beautiful rooms... The staff is perfect and everybody tries to make you feel at home. And they do! Thank you Kempinski...

Room Tip: Ask for a deluxe room with a balcony. And try the new Italian restaurant, LUCCA.
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sebnem d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, 4 June 2014
Dear sebnem d,
Thank you for your review on Villa Rosa Kempinski Nairobi, we really appreciate your feedback.
It’s such a pleasure to read that you thought of the hotel as your home in Nairobi.
Please do let us know when you plan your next trip to the destination, we would love to host you at the hotel.
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Datchet, United Kingdom
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 May 2014

Luca is the Italian Restaurant at the new Villa Rosa, Kempinski Hotel in Nairobi.

The service is good & fast when Chef Silvio is on duty. The one time we visited when he was off duty service was not as good & quality of food not s good.

Room Tip: When dining: Always check how long service will take for food ordered. Check bottles of water or d...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Service
Helpful?
1 Thank jgirl1604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, 29 May 2014
Dear jgirl1604,
Thank for you taking the time to write a review on LUCCA and visiting the outlet for meals.
I have taken note of your concerns and will definitely address this with the food and beverage team.
We do hope that you will return to try out some more of the Italian delicacies that are on offer at LUCCA.
Look forward to hosting you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 May 2014

This is truly a welcome change in the Nairobi scene. Nice hotel, great service, friendly staff. They offer valet service at no cost & their steak is out of this world. Try the Lucca restaurant for great Italian Delicacies.

Room Tip: Rooms facing back of hotel are quieter. Try their valet parking.
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  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mkenya1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, 29 May 2014
Dear Mkenya1,
Thank you for taking the time to write a review on Villa Rosa Kempinski.
Happy to read that you were impressed with the hotel and found the service to be great and my colleagues to be friendly. At Villa Rosa Kempinski we would like for our guests to receive memorable experiences so that they would love to return to the hotel.
I will pass on your compliments to Chef Silvio on LUCCA restaurant and Deli, and we do hope that you will return soon to try out some more of his scrumptious cuisine.
In case we can support with future reservations, please do let us know.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 May 2014

Stayed at the hotel in May 2014 for 3 nights.
The experience starting from the hotel entry gate (security check- before checkin in) till the bell boy keeping luggage in the car after check out, it can be described by only one word "FABULOUS". SPA, hot tub jacuzzi, steam, sauna, you name it and they have it, not to forget, outdoor heated swimming pool as well.
During check-in, a refreshing welcome mocktail is given and will a thousand smiles.
I would definitely recommend any person going to Nairobi to stay here.

Room Tip: Try to get rooms on 8th and 9th floor, they are the executive floors.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aneesh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, 28 May 2014
Dear Aneesh,
Thank you for your review on Villa Rosa Kempinski Nairobi. We appreciate the time you have taken to write this.
I am just so delighted to read that your experience was one that you feel cannot be matched.
We really do hope that you will be back to stay with us in the near future.
In case we can be of any assistance with future reservations, please do get in touch.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
50 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 19 May 2014

What a fantastic hotel. The staff could not have been friendlier and helpful. They greeted you by name every time you walked by. We had great meals in the buffet restaurant and the Italian restaurant. This will definitely be my first choice when returning to Nairobi. The only thing that can improve is the wifi speed. My previous trip to Nairobi, I stayed at the Fairmont and the wireless speed was super fast, which was not the case at the Kempinski.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BenDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, 21 May 2014
Dear BenDC,
Thank you so much for your review on Villa Rosa Kempinski Nairobi.
I am glad to read that your stay at the hotel was fantastic. I will pass on your compliments to the entire team. I am sure the Executive Chef and his team will have some delicious delights for you to try out when you return to stay with us.
Unfortunately during the time that you stayed with us, we had a problem with our Internet service provider which effected the quality of the internet, on normal occasions internet speed at the hotel is great.
In case we can support with future reservations, please do get in touch.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Villa Rosa Kempinski Nairobi

Property: Villa Rosa Kempinski Nairobi
Address: Chiromo Road, Nairobi, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 164 Hotels in Nairobi
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Villa Rosa Kempinski Nairobi 5*
Number of rooms: 200
Reservation Options:
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