This is my 3rd stay this year at the hotel and every time its wining my heart. Right from the time of booking over e-mail till departure, the quality and service standard of the hotel is clearly visible
Booking: I had booked over e-mail and requested an upgrade to a room with a Balcony. When I reached, I was instantly upgraded to a Superior room with a Balcony – double upgrade Check in was smooth and easy. All the staff were very helpful.
Room: 3 times, 3 different room but all excel in their own ways. Rooms are really large and the Superior room with a Balcony was HUGE… the Bathroom was twice the size of my current bathroom in London Toiletries were top class and plenty of clean towels. The choice of channels on TV is also great. Hotel excels in providing personalised service of guests as was visible in the room service promptness as well as the fact that they make the room twice – Europe hotels should learn something from Kenya ;) Everything we needed was either there or just a small phone call away.
Eating: The Italian restaurant is a delight – every dish is spectacular. Mouth-watering dishes served by the Italian chef were great. The Lobby Bar was brilliant in its own right – nothing works best that watching WC 2014 with drinks. A special mention to the waiters in the Lobby bar – sorry mate I don’t recollect your name but you were great. When I come next, I would have a drink with you. Finally, the breakfast – the less said the better – it can only be felt once you are there. Such a large spread and fresh counter for hot items + champagne
Everything was perfect in the hotel, including the sauna + steam bath + pool.. I am trying to think of some faults but can’t come up with Villa Rosa doesn’t give you a chance to complaint
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