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eh1122
London, United Kingdom

Lovely hotel but VERY noisy

3.0 of 5 bubblesReviewed 21 Jan 2019
The hotel itself is great

Staff are very friendly, rooms are a lovely large size and nice and clean.
Breakfast as a wide variety of food and all cooked really well (also with an omelette/ pancake station which is great!) the only complaint i have is that the rooms are not soundproof at all. I was right outside the car park and got woken up by sweeping every morning and could not sleep because of parties in the gazebo each night i was there (3).

Lucky I had ear plugs with me but my colleague had to ask to move rooms as she really struggled sleeping. Other areas of the hotel were nice and quiet and it was absolutely fine, but this particular part was not suitable.
Date of stay: September 2018
Trip type: Travelled on business
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KelvinM794, Director of Sales at Jacaranda Nairobi Hotel, responded to this review
Responded 19 Feb 2019
A warm greeting from the team at Jacaranda Hotel Nairobi. Thank you for your detailed feedback! It is greatly appreciated as we strive to maintain and continually improve our levels of service.

We apologize for your experience with noise from the nightclub next door - we are currently working on improvements to the room facilities and other areas we have identified and this is one of the solutions we are putting in place. We are however glad to hear you enjoyed your dining experience!

We look forward to hosting you again so you can enjoy the improved services. Until then best regards from the entire team at Jacaranda.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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43 - 48 of 502 reviews
Reviewed 16 January 2019

The ambience at the restaurant, the arrangements of food and the food spread at every corner amidst the streaming sunshine is a great experience. The assistance and the way it is delivered at your place is a fine experience. One can look out at the breenery surrounding the eating area and the prices for the quality food is justifiable ....a little steep at 22 USD .....it is a wonderful experience

Room tip: The room I stayed in looked out to the courtyard and the other side was a nice skyline
Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Sightsee611662
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KelvinM794, Director of Sales at Jacaranda Nairobi Hotel, responded to this reviewResponded 19 February 2019

Greetings from Jacaranda Hotel Nairobi, and thank you for the great review especially of the restaurant! We work hard to maintain our standards of service and your feedback is very important to us in this regard. We are glad you enjoyed your experience with us and we hope to be able to host you again in the near future. Until then, best regards from all of us here at Jacaranda.

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Reviewed 4 January 2019

Stayed for 3 night in this hotel. Though I was skeptical based on many reviews, I was pleasantly surprised about the condition of the hotel and the guest rooms. Check in was quite easy and the room I was given was compact, cosy and clean!! The best feature of this place is the staff. Always cheerful and smiling. Though they may not be that quick, they make it up with their smile : )

Breakfast buffet was pretty normal and you tend to get bored by the 3rd day. Wifi was surprisingly good and fast. I got a pool facing room and did not hear the 'loud noise from the pub' many of the reviews were talking about. Pool bar was a good place to unwind and relax after a busy day. Security was rather too much, but it is better to be safe than sorry. Overall is was a decent place to stay and maybe I come back here again

Date of stay: December 2018
1  Thank Manoj90
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KelvinM794, Director of Sales at Jacaranda Nairobi Hotel, responded to this reviewResponded 19 February 2019

Greetings from Jacaranda Hotel Nairobi, and thank you for the great review! We work hard to maintain our standards of service and your feedback is very important to us in this regard. We are glad you enjoyed your entire stay with us and we hope to be able to host you again in the near future. Until then, best regards from all of us here at Jacaranda!

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Reviewed 29 December 2018 via mobile

No elevators. No air condition. No comfort. Noisy and ruining down room. We booked and paid(Neckermann) full board, but they said, no its just bed &breakfast. We showed them the woucher, we paid 114€ extra for full board. They said: No, we need to pay our meals. Thank you. By the way my hamburger was the worst food i have ever eaten. Expensive and not good. Not the best combination. One pos.: the garden is really looks good.

Date of stay: December 2018
Trip type: Travelled as a couple
1  Thank zsolte
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KelvinM794, Director of Sales at Jacaranda Nairobi Hotel, responded to this reviewResponded 19 February 2019

Greetings from Jacaranda Hotel Nairobi, and thank you for taking the time to review your stay with us. We greatly value your feedback as we work towards maintaining and continually improving our standards of service.

We apologize for your experience with the booking arrangement and meal plan - we have followed up this situation to ensure the miscommunication does not happen again.

We are also currently working on improvements to the facilities as well as other areas we have identified, in an effort to provide a better a experience to our guests. We hope you will be able to visit us again in future to enjoy our improved services. Until then, best regards from the team at Jacaranda!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2018 via mobile

Have stayed here twice. It’s right in the heart of Westlands and has a beautiful green courtyard in the middle. It’s literally half the price of Sankara next door and has a nice ambiance. The breakfast buffet is excellent, love the fresh juices. The lunch and dinner menus are average, nothing to rave or complain about. The rooms are a bit dated but clean and quiet. Would stay again.

Date of stay: September 2018
Thank 365sofiaf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KelvinM794, Director of Sales at Jacaranda Nairobi Hotel, responded to this reviewResponded 19 February 2019

Greetings from Jacaranda Hotel Nairobi, and thank you for the great review! We work hard to maintain our standards of service and your feedback is very important to us in this regard. We are glad you enjoyed your stay with us and we hope to be able to host you again in the near future. Until then, best regards from all of us here at Jacaranda.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2018 via mobile

Stayed here for work and I must say I have no complaints. The breakfasts were varied and decent quality, the rooms large andvery comfy. The best thing though was a decent sized swimming pool where I could actually swim! There's also a gym, a nice garden and bar. So if you end up here for one of the many many meetings/workshops than are run here, count yourself pretty fortunate!

Date of stay: November 2018
Trip type: Travelled on business
Thank masserd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OliviaM2617, Front Office Manager at Jacaranda Nairobi Hotel, responded to this reviewResponded 27 November 2018

Dear Martin,

Greetings from Jacaranda Nairobi Hotel. I trust that this finds you well.

I would like to thank you for taking time out of your busy schedule to review us. This is really appreciated and held in high regard. We look forward to hosting you again real soon.

Once more, on behalf of team Jacaranda, thank you.

Regards,
Olivia Manjeri.

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