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S Smith
London, United Kingdom

Lovely stay

5.0 of 5 bubblesReviewed 28 May 2019
This established hotel is a little oasis in the heart of Westlands. The accommodation is comfortable, the grounds are lovely and the staff were excellent and made us feel v welcome, we’d definitely stay there again 😀
Date of stay: April 2019
Room Tip: Ask for a room on the first or second floor so you can sleep with the windows open
Trip type: Travelled with family
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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KelvinM794, Director of Sales at Jacaranda Nairobi Hotel, responded to this review
Responded 11 Jul 2019
Dear Oulook, Greetings from the team at Jacaranda, and thank you for taking the time to review your stay with us! We definitely welcome you to visit us again, best regards from all of us till then.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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39 - 44 of 502 reviews
Reviewed 10 May 2019 via mobile

A colonial hotel close to the center of town. Security is excellent. Before you enter the hotel you have to go through a metal detector, your luggage, however, doesn’t. The pool is excellent and large surrounded by greenery and a bar. The rooms have everything that is required with a wide range of TV channels. Gets a bit noisy on the street side due to a club. Breakfast is excellent with a very wide range of dishes. Staff very courteous and greet you when you pass them. Bar and outdoor seating is excellent.

Date of stay: May 2019
Trip type: Travelled on business
Thank Roedig
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KelvinM794, Director of Sales at Jacaranda Nairobi Hotel, responded to this reviewResponded 11 July 2019

Dear Roedig, Greetings from Jacaranda Hotel Nairobi, and thank you for taking the time to review your stay! We work hard to maintain our standards of service and your feedback is very important to us in this regard. We are glad you enjoyed your stay with us and we hope to be able to host you again in the near future. Best regards from the team at Jacaranda!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2019 via mobile

A warm welcome from the general manager, Margaret, what a perfect way to start my visit. Staff amazing. Setting beautiful and great location. Room was spacious, no air conditioning but great overhead fan. WiFi free and great. The breakfast term welcomed me like a friend each day. Daniel was fabulous and attentive. I even had a drink with the owner. Highly recommended and I can't wait to get back

Thanks everyone

Date of stay: March 2019
Trip type: Travelled on business
Thank RichWilliamsVO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KelvinM794, Director of Sales at Jacaranda Nairobi Hotel, responded to this reviewResponded 11 July 2019

Greetings from Jacaranda Hotel Nairobi, and thank you for the perfect review! We work hard to maintain our standards of service and your feedback is very important to us in this regard. We are glad you enjoyed your entire stay with us and we hope to be able to host you again in the near future. Until then, best regards from all of us here at Jacaranda!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2019

I stayed here twice in the course of a 10 day visit to Kenya. The first room was fine, though somewhat dated. It was clean and the floor was all tile, which actually was welcome since it was otherwise warm in the room. Didn't want to open windows for fresh air and let in bugs! There is a disco nearby and every night except Sunday night the music was quite loud even with the window shut and fan on high. At one point screaming people at 2 am also woke me up.
the second stay I requested in the Pool wing. These rooms were updated with newer fixtures in the bath and also had carpeting in the main room. Also the bath had a retractable clothes line which was not the case in the other room. The pool wing was much quieter.

The highlight of the hotel is the staff. To a person, they were cheerful, helpful and very welcoming. My only gripe was slow service at dinner when I was seated outside and also often slow to offer coffee/tea at the extensive breakfast buffet.

Room tip: Pool Wing rooms are quieter
Date of stay: March 2019
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank K T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KelvinM794, Director of Sales at Jacaranda Nairobi Hotel, responded to this reviewResponded 25 March 2019

Greetings from Jacaranda Hotel Nairobi, thank you for choosing us as your home away from home and for the detailed review. We work hard to maintain our standards of service and your feedback is very important to us in this regard.

We wish to affirm that slow service in the restaurant does not represent our standards and we will definitely follow up to ensure this does not happen again. We are also currently working on improvements to the rooms and other facilities and your feedback on the heat and noise from neighboring establishments will be taken into account.

Thank you for pointing out the service from the staff as our area of strength. We are however glad you enjoyed the rest of your stay with us and we look forward to your next visit! Until then, best regards from all of us here at Jacaranda.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2019

The hotel itself is great

Staff are very friendly, rooms are a lovely large size and nice and clean.
Breakfast as a wide variety of food and all cooked really well (also with an omelette/ pancake station which is great!) the only complaint i have is that the rooms are not soundproof at all. I was right outside the car park and got woken up by sweeping every morning and could not sleep because of parties in the gazebo each night i was there (3).

Lucky I had ear plugs with me but my colleague had to ask to move rooms as she really struggled sleeping. Other areas of the hotel were nice and quiet and it was absolutely fine, but this particular part was not suitable.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank eh1122
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KelvinM794, Director of Sales at Jacaranda Nairobi Hotel, responded to this reviewResponded 19 February 2019

A warm greeting from the team at Jacaranda Hotel Nairobi. Thank you for your detailed feedback! It is greatly appreciated as we strive to maintain and continually improve our levels of service.

We apologize for your experience with noise from the nightclub next door - we are currently working on improvements to the room facilities and other areas we have identified and this is one of the solutions we are putting in place. We are however glad to hear you enjoyed your dining experience!

We look forward to hosting you again so you can enjoy the improved services. Until then best regards from the entire team at Jacaranda.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2019

The ambience at the restaurant, the arrangements of food and the food spread at every corner amidst the streaming sunshine is a great experience. The assistance and the way it is delivered at your place is a fine experience. One can look out at the breenery surrounding the eating area and the prices for the quality food is justifiable ....a little steep at 22 USD .....it is a wonderful experience

Room tip: The room I stayed in looked out to the courtyard and the other side was a nice skyline
Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Sightsee611662
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KelvinM794, Director of Sales at Jacaranda Nairobi Hotel, responded to this reviewResponded 19 February 2019

Greetings from Jacaranda Hotel Nairobi, and thank you for the great review especially of the restaurant! We work hard to maintain our standards of service and your feedback is very important to us in this regard. We are glad you enjoyed your experience with us and we hope to be able to host you again in the near future. Until then, best regards from all of us here at Jacaranda.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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