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“Meal and Day room”

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Palacina Residence & Suites
Ranked #14 of 164 Hotels in Nairobi
Certificate of Excellence
Market Harborough, United Kingdom
Level 4 Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Meal and Day room”
Reviewed 2 September 2013

As our flight back to Heathrow did not depart until nearly midnight our Agent Imagine Africa arranged for us to have a day room and a meal at their wonderful Moonflower Restaurant. We had a shower and rest in a beautiful room wish we could have stayed the night! and then a delicious meal with great service before being taken back to the airport for our return flight to the uk.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelmadNorthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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223 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Mississauga
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 August 2013 via mobile

We stayed at this hotel when we were stranded during the Nairobi airport fire. We were stressed out and having lots of trouble trying to figure out how to get home. If there was anything the staff and management could do to help us they did it. Well beyond our expectations. Checked on us after a sleepless night to ensure we were ok. Kept the breakfast open longer because we were up late. Sent champaign to our room because we looked stressed. Coordinated phone calls.

In short, staff were wonderful and I would recommend everyone to stay here.

Stayed August 2013, travelled as a couple
Helpful?
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nairobi
Level 4 Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 August 2013

Had the pleasure of eating here some time last year, was a private party for about 10 ladies or so.
the food was good, so was the wine, the meatballs(best iv ever had)and can go back because of that. a few issues though; the parking is quite small and the toilet was not so clean by evening time. For me the toilet is a factor that makes or breaks an establishment. also the lighting was an issue as by evening our area outside plus the toilet didn't have lights. As i went there last year am guessing those issues should be sorted out by now, so i can definitely go back and try again.
All in all its a good place for a private event.

The only reason i have rated cleanliness as poor is because of the toilet issue, cannot speak of the whole establishment as we didn't go inside.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Maureen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacina, General Manager at Palacina Residence & Suites, responded to this review, 22 August 2013
Dear Maureen,
Greetings from a wintery Nairobi morning.
This is a short response to thank you for taking time to comment on our Moonflower Restaurant.
We are delighted that the ladies had a memorable visit and that you enjoyed our Chef's "uber-delicious" sticky meatballs despite the apparent electrical issues.
I do regret to advise that The Moonflower has been closed for some time now as we are in the process of increasing our facilities and updating Palacina.
We hope to host you and the ladies in the future and it will be my pleasure to welcome you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockbridge
Level 5 Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 August 2013

We were at this hotel for a stopover between international flights in and then again out of the country. During the day there is the continual noise of building works taking place next to the hotel. There is noise from a sort of pump that you can hear during the day and at night within the hotel. The noise during the night of barking dogs very close to the hotel prevented any form of a decent night's sleep and finally the noise from scuttling feet within the room (presumably mice) was the final straw. The bath could not be drained without a chap coming to assist with a plunger. None of the people in our party (three bedrooms) could have the TVs on as they didn't work and the Internet was only intermittent. I would strongly advise staying at another hotel if at all possible. On a more positive note, the lunch we had at the restaurant was good.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wizzyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pueblo, Colorado
Level 6 Contributor
142 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 26 February 2013

We were upgraded to the Penthouse Suite and found it exceptional. We were only there a night, but I could have easily moved in for an extended stay. The furnishings were tasteful, quite ample and very comfortable. The staff and overall ambiance were excellent. The pool is attractive, but the water wasn't heated, so it was rather rejuvenating. The lobby and seating area, where tea is served in the afternoon is also tastefully decorated, with lovely music accompanying your time sitting there or on an outside porch. I highly recommend this property.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jefe1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacina, General Manager at Palacina Residence & Suites, responded to this review, 22 May 2013
We are very pleased that we met your expectations and we look forward to "welcoming you home" whenever you are in our neighborhood!
Best wishes from the Palacina family,
Tony Sawe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala lumpur
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 January 2013

Stayed here 1 night on the way to Safari and 1 night on the way out, at the suite room. The suite has a sitting room and a balcony and decorated in a taupe and earth colours. The hotel is located in a picturesque, leafy neighbourhood, close to the President's resident and the YaYa Mall. The service at the front desk is good and the breakfast is very good. The car that we hired is newish, clean, spacious and comfortable and chauffeur who took us round was highly professional. I have given it a 4 star because the bed is on the hard side and the food at the main restaurant, Moon Flower can be improved.

Otherwise, a most enjoyable and relaxing stay!

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank azianKualalumpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacina, General Manager at Palacina Residence & Suites, responded to this review, 21 January 2013
Dear Azian,
Thank you very much for your great comments. It was our pleasure to host you and hopefully we will have opportunity to do so in the future.
Thank you also for the constructive suggestions; we will use them to keep improving!
Regards,
Tony Sawe
GM-Palacina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Connecticut
Level 3 Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 January 2013

Our family stayed in at The Palacina on our way to Tanzania. The facility is gorgeous! We were in two rooms--a gorgeous triple and then were upgraded to the penthouse suite. Everything about the place is top notch---rooms, service, food (We ate at the Moonlight restaurant for dinner and were treated to live music. The restaurant also provides room service.) Breakfast was wonderful--full continental as well as a chef who makes anything you'd like--omelettes, fried eggs, etc. Everyone was incredibly helpful and friendly. Would recommend to families, business travelers or couples.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lindsay L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacina, General Manager at Palacina Residence & Suites, responded to this review, 21 January 2013
Thank you very much Lindsay for choosing Palacina; we are delighted that you enjoyed your brief stay with us and also your African Safari.
Best regards,
Tony Sawe
GM-Palacina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palacina Residence & Suites

Property: Palacina Residence & Suites
Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Romantic Hotel in Nairobi
#8 Family Hotel in Nairobi
#11 Business Hotel in Nairobi
#14 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Palacina Residence & Suites 5*
Number of rooms: 14
Official Description (provided by the hotel):
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 
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Also Known As:
Palacina Residence And Suites
Palacina Residence Hotel Nairobi

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