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Reviews (647)
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All reviewsfront office managerexcellent hotelbusiness tripnice poolswimming pooldouble roombusiness centergift shopcouple of nightsenjoyed my stayconference facilitieshome away from homemain restaurantshort stayrooms are spaciousnairobi trafficherons
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Reviewed 4 October 2013

Will I ever go to the heron again? MOST DEFINATELY!! In fact anytime I am in Nairobi, I will go to the Heron. I have stayed there twice. My only regret is that on my second stay I booked late and was unable to be hosted there for my last night. At the risk of having difficulty next time I want to stay there (due to competition) I strongly recommend this hotel. Heron Keep up the standards!!

  • Stayed: September 2013, travelled on business
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Thank Banji M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanjeev t, General Manager at The Heron Portico, responded to this reviewResponded 8 October 2013

Dear Guest,

It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were to your liking and expectation.

Thank you for recommending us and we look forward to welcome you back at the hotel.

Best regards,

Sanjeev Tiwari

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2013

With one of the booking-machines I got a very good room rate for a junior suite. But make sure that you do not get a downgrade by accident when checking in.
Room was spacious. Comfortable bed. There was a fridge in the room, but no Minibar. Coffee/Tea making facilities were provided.
Everything seemed to be renovated.
The bathroom was quite big with a walk-in shower.
Breakfast was ok with the usual stuff, but it seemed to be very difficult for the waiters to keep it filled. So often I had to wait for the items to be refilled. The coffee was awful. But they have a nice outside cafe where you will get perfect coffee (at an extra charge).

  • Stayed: August 2013, travelled solo
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1  Thank Tobias K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanjeev t, General Manager at The Heron Portico, responded to this reviewResponded 8 October 2013

Dear Guest,

Thank you for sparing your valuable time to write about us.

We are delighted that you liked our renovated room and facilities provided. We have taken a note of your feedback on minibar replacement and breakfast buffet replenishment.

We would like to bring to your notice that your valuable comments and suggestions are always treasured as they always motivate us to perform better.

We look forward to your next visit with us and hope to see you soon.

Warm Regards
Sanjeev Tiwari

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2013

Good location, clean apartments but slow service in rešturácii. Due to the quality and price excellent choice ... The staff is helpful and friendly with an effort to help and immediately address deficiencies of any kind.
Management responds flexibly to all requirements and is surprisingly fast flexible with regard to the country where you are, I highly recommend it despite the shortcomings in the first days of my stay in this unit. After 14 days, no reproach.

"He has no room" of fitness because the morning after 6 hour's sleep! : O)

Room Tip: "He has no room" of fitness because the morning after 6 hour's sleep! : O)
  • Stayed: August 2013, travelled on business
    • Value
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Thank SVKMartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanjeev t, General Manager at The Heron Portico, responded to this reviewResponded 8 October 2013

Dear Guest,

Thank you for your wonderful feedback.

We are delighted that you enjoyed your stay with us. It is always a pleasant feeling to know that we were able to meet expectations of our guests every time they stay with us.
Feedback like this motivates the entire team to perform even better and more efficiently.

Thank you once again and we look forward to welcoming you back.

Best Regards
Sanjeev Tiwari

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2013

Heron Hotel is one of the most upscale hotels in Nairobi. It is located at a convenient distance from both the airport and from the shopping district. The staff was very courteous, friendly and helpful. The room was clean, spacious and comfortable. We were here for a couple of nights before moving to Masai Mara and we loved every moment of it. The food at the restaurant was amazing. I was looking for Indian food for lunch and I had the best tasting Dal Tadka here. The hotel is secure and is highly recommended for everyone.

  • Stayed: August 2013, travelled as a couple
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Thank Chahit J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanjeev t, General Manager at The Heron Portico, responded to this reviewResponded 8 October 2013

Dear Guest,

Thank you for writing about us.

We take pride in the fact that we stand out as a hotel when it comes to making guests feel at home. Your positive sentiments are a testimony to the fact that we are successful in doing so.

We thank you again for your feedback and hope to see you again on your next visit to Nairobi.

Warm Regards

Sanjeev Tiwari

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2013

We Centum Learning Limited - India used to book this hotel for our all employees including senior Level stay. We are VERY happy with the Fast response of front Office Manager "David Mwaniki" he alwasy responds to our calls and mail without seeing time and day or night And even our employees whosoever stayed at Heron is is Highly satisfied with the Hotel Atmosphere as well as with the Front office Manager "David Mwaniki", They always say "he is a best and most Helpful guy in Hotel, His way of talking, way of managing things, way of attending peoples is very much appreciable. We always got on time Airport Transfers as well and We also very much appreciates Mr. David Mwaniki because of his understanding nature and His response which is VERY VERY NICE

We are VERY VERY Happy with this HOTEL

  • Stayed: July 2013, travelled on business
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Thank GauravBhutani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanjeev t, General Manager at The Heron Portico, responded to this reviewResponded 8 October 2013

Dear Guest,

This is by far the most pleasant feedback that we have ever received. Thank you for sparing time to do so !

Your thoughts have been shared with the entire team at the hotel. This has gone a long way to ensure that the team stays positive and motivated to take service levels to a new level.

We look forward to your continuous support.

Warm Regards
Sanjeev Tiwari

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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