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“Welcomed Oasis”
Review of The Heron Portico

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The Heron Portico
Ranked #4 of 169 Hotels in Nairobi
Certificate of Excellence
Reviewed 8 April 2014

We stayed here for a night after climbing Kilimanjaro. We thought the hotel was very nice, great staff, clean, modern. The breakfast buffet was delicious. The staff was helpful and friendly. The Wifi was also strong. We recommend the hotel for a short stay, especially after a long mountain climb in the wilderness.

  • Stayed: April 2014, travelled as a couple
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Thank Taya K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanjeev t, General Manager at The Heron Portico, responded to this reviewResponded 12 April 2014

Dear Guest,

Greetings from The Heron Portico!

Thank you for taking time to write down the review and sharing it with fellow travelers.

Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts.

Positive feedback from our guests are always a strong motivation to all of us to continuously provide a high level of services to our guests.

Thank you once again and I look forward to welcoming you back.

Regards
Sanjeev Tiwari

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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418 - 424 of 565 reviews

Reviewed 17 February 2014

We stayed four nights at this hotel and found it to be what we were expecting. Our end of hall room was spacious, and being at the back of the hotel, very quiet. Staff were as helpful as possible, although front desk staff was lacking somewhat in local knowledge. Food in the restaurant was fine, and reasonably priced. Hotel is located about a 20 min walk to central area, or an 800 kes taxi ride.

Room Tip: Back of hotel is quieter.
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  • Stayed: February 2014, travelled as a couple
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Thank MVH1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smarthotel11, General Manager at The Heron Portico, responded to this reviewResponded 18 February 2014

Dear Guest,

Thank you very much for posting your review about your experience at The Heron Portico, Nairobi.

I am glad you left with a positive impression of our staff, restaurants and the hotel at large.

Your kind words of appreciation shall be conveyed to my team for whom they will be a tremendous source of inspiration. The team at the hotel and I look forward to welcoming you back soon.

Warm regards,

Sanjeev Tiwari
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2014

For my visit to Nairobi, the only request I had made to my Local colleague was to book a hotel which offered Indian Food. Vegetarian more precicely. My wish was granted. Plus this hotel offered much more.

Located strategically on hilly terrain and posh locality of Nairobi, the hotel felt like home. Wont mind staying at this place if I visit Kenya again.

Pros : Value for Money. Peaceful. Great Service. Good Food.

  • Stayed: July 2013, travelled on business
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1  Thank radhsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smarthotel11, General Manager at The Heron Portico, responded to this reviewResponded 18 February 2014

Dear Guest,

It’s a delight to read your appreciation of The Heron Portico, Nairobi. I am glad that we were able to make your stay comfortable and cater to your Indian food requirement.

At The Heron Portico we genuinely believe that providing awesome memories to our guests is our prime purpose and endeavor to deliver this message through our actions and services.

It is always an honor to receive positive feedback which motivates our team to serve you better.

We await your early return for another memorable stay.

Warm regards,

Sanjeev Tiwari
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2014

great service, also for conferneces etc. very comptetetive prices for accomodation and conference facilties, good building (airt circulation) with tasteful furniture, cuisine very good, I liked the combination of indian british and african dishes

had a good one week stay with a lot of support from hotel staff for my business trip. thanks a lot

Room Tip: somewhere high where the circulation of air is even better
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  • Stayed: January 2014, travelled on business
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Thank 977Karsten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanjeev t, General Manager at The Heron Portico, responded to this reviewResponded 15 February 2014

Dear Guest,

Greetings from The Heron Portico!

We wholeheartedly thank you for writing beautiful lines of appreciation for our hotel and its amenities. We are happy to know that you had pacifying stay at our property. We are pleased to know that you liked our well appointed rooms, cleanliness at the hotel, Friendliness and courtesy of the staff, scrumptious breakfast and dinner and other amenities at the hotel. We are pleased to know that we have been able to live to your expectations. Such comments have always been our strength as they motivate us to work harder and deliver better.

Looking forward to your next visit to Nairobi.

Warm regards
Sanjeev Tiwari
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2014

The hotel is very nice but there is no AC in the rooms. I would not expect a non AC room in that price but all other hotels I saw in that area didnt have AC so this was the best of all.

The superior room is quite comfortable. The staff is very friendly and helpful and also quick at service. The restaurant serves great food at a reasonable price so I did not bother to look for other places to have my dinner all the 4 nights.

Has a great gym and spa.

Room Tip: Go for a superior room if possible
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  • Stayed: December 2013, travelled on business
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Thank ktravelfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanjeev t, General Manager at The Heron Portico, responded to this reviewResponded 28 January 2014

Dear Guest,

Greetings from The Heron Portico!

Thank you for taking time to write down the review.

Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts.

We have taken a note of your A/C requirement and would like to inform you that we are working on it.

Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.

Thank you once again and I look forward to welcoming you back.

Warm Regards

Sanjeev Tiwari
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2014

It is a good hotel for business travellers. A little bit far from the city center, but more secured place. The BF was regular and NO A/C in my room. There is a nice outdoor cafeteria with good croissant. The price/quality is fair.

Room Tip: Take the high floors for more fresh air
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  • Stayed: January 2014, travelled on business
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Thank Yanis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanjeev t, General Manager at The Heron Portico, responded to this reviewResponded 28 January 2014

Dear Guest,

Thank you for your wonderful feedback.

We are happy that you enjoyed your stay with us. As a hotel, we take immense pride in the fact that we work to make our guests feel at home. Feedback like this motivates the entire team to perform even better and more efficiently.

We look forward to your next visit with us.

Warm Regards

Sanjeev Tiwari

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2014

Since many years we are using the Heron Hotel as a workshop location.

The team is extraordinarily friendly and we have to say there is almost nothing which is impossible.
Rooms are spacious and clean, friendly decorated with all amenities.
There is a fitness room, a café, tourist shop with cyber and a pool.

Location is excellent - you can reach the city centre very fast as well as Lavington/Kilimani/Hurlingham area.

Security is good - though we once heard of somebody´s bag being stolen and the security camera hasn´t been working at the time of the incident.

Restaurant and prices are good. You might want to order early though, it often takes a while to be prepared.

Breakfast could also be a bit improved, but there is already a very good variety of everything.

Room Tip: Block A (rooms starting with "1"): even though facing the road, hardly any noise and spaci...
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  • Stayed: July 2013, travelled on business
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Thank Pakatika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanjeev t, General Manager at The Heron Portico, responded to this reviewResponded 28 January 2014

Dear Guest,

Greetings from The Heron Portico!

We wholeheartedly thank you for penning down beautiful lines of appreciation for our hotel and its amenities. We are happy to know that you had pacifying stay at our property. We are pleased to know that you liked our well appointed rooms, cleanliness at the hotel, Friendliness and courtesy of the staff, scrumptious breakfast and dinner and other amenities at the hotel. We are pleased to know that we have been able to live to your expectations. Such comments have always been our strength as they motivate us to work harder and deliver better.

Looking forward to your next visit.

Regards
Sanjeev Tiwari
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Heron Portico

Address: Milimani Road, Nairobi, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Nairobi
#10 Best Value Hotel in Nairobi
#12 Business Hotel in Nairobi
Price Range: £77 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Official Description (provided by the hotel):
The Heron Portico is a fine well-known Nairobi business hotel located 3 kilometres from the city center and about 18 kilometres from the Jomo Kenyatta International Airport. The hotel offers accommodation in 109 guest rooms and suites, and features several conference rooms, a fully equipped gym with outdoor swimming pool, free car parking, and a gift shop. The hotel has 3 restaurants and is known for its good food and beverage offerings from morning till evening. ... more   less 
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Also Known As:
Heron Hotel Nairobi

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