I made the mistake of going to this hotel when I came in late from Eldoret, at 1 AM, knowing I had only a few hours to sleep before waking for my morning appointments in Nairobi. My biggest mistake was trusting the woman downstairs about there being running hot water. Needless to say, there was no running hot water. To make matters worse, the room was a complete mess and when I asked why there was no hot water, I was told that the technician was late to fix the hot water. I asked to change rooms. She then changed my room. When I got to the second room, I was told to turn on a boiler button and that there would be hot water 20 minutes later. I decided to go lay down while the water heated. When I went to do so, I uncovered the sheets and found human marital relations stains on the sheets, needless to say, I was mortified and went back downstairs to ask for another room, because in this room as well, the water was not heating up. This was met by attitude from the woman at the desk, which was very surprising as I had not ever experienced rudeness from hotel staff at a Nairobi hotel. I was given yet another room, and asked for the bellhop to go with me to the other room, so as to check the room to make sure it was ok. The third room of course, ALSO had a malfunctioning faucet, and the toilet did not flush. I paid 5850 KSH for this hotel room. By the time I moved into the third room, the receptionist called the manager. The manager yelled at the receptionist, wasted more of my sleep time and took me to yet another room, where everything seemed ok. I tried to use the shower, but it was still cold, as I had to wait 20 minutes for the water to heat and decided instead to take a shower in the morning. The time when I entered the 4th room was 5 AM - I had to be at an 830 Appointment the next day. This hotel had cost me 4 very valuable hours of sleep and destroyed my day. The manager did not offer a refund. Do not EVER even consider taking a room in Kenya until you see the hot water working and test it out yourself.
- Official Description (provided by the hotel):
- Whether you are the business traveler or the discerning holiday maker, The Kivi Milimani will cater for your every need. Located in the sublime surroundings of up market Milimani, Nairobi, stands the Kivi Milimani Hotel. It is a hotel offering tranquility within well developed mature gardens with a serene ambiance. Only 2km away form the city centre, 5min walk from the state house, and only 20min drive from the International Airport. ... more less
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- Also Known As:
- Hotel Kivi Milimani