This is a dreadful hotel- it is even worse than anything seen on Fawlty Towers! The check in is chaotic and unbearably slow. It takes 20 mins to photocopy your passport and find your name in their system- if indeed it is even there! The restaurant service is incredibly slow- you can wait up to 2 hrs for meals to come out and then they do not resemble what was on the menu and staff try to overcharge you- so check the prices before paying.
The main issue though is theft- I assume an inside job due to the way the staff and security refused to investigate. I had money stolen from my bag $450US (which was locked). They are smart enough to take only some money, not all though, in the hope that it will go unnoticed. Filing a police report really riles them though...I wasn't allowed to use their phone to make the report so went next door to the Heron Hotel- stay there if you can afford it, it's lovely!!!
Many rooms have faulty locks or doors that do not close properly too- be really careful.
The ratings I am giving are way too high but there's no lower options- terrible all round! Oh yeah- and rooms near the elevator shaft are awful- it sounds like a dying elephant groaning all night long. My advice- you'd be better off sleeping in a gutter than staying at this hotel. Unfortunately my tour used this hotel and I had 3 terrible nights there.
- Official Description (provided by the hotel):
- Whether you are the business traveler or the discerning holiday maker, The Kivi Milimani will cater for your every need. Located in the sublime surroundings of up market Milimani, Nairobi, stands the Kivi Milimani Hotel. It is a hotel offering tranquility within well developed mature gardens with a serene ambiance. Only 2km away form the city centre, 5min walk from the state house, and only 20min drive from the International Airport. ... more less
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- Also Known As:
- Hotel Kivi Milimani