I think most of the other reviews have described just how wonderful this hotel is in terms of setting, location, rooms, pool, dining, etc. I agree with all these comments. Peponi is a very special place. But for us, the really outstanding aspect of our stay was the personal attention we received from Carol (the owner), Andrew, and Mwabane (I hope I spelled her name correctly). Not only were we welcomed with a drink, but Mwabane went over our stay, our options for excursions, the property, information about Shela and Lamu, and many other things that helped us orient ourselves to Lamu Island for the next four nights. Our first morning, Carol came to see us at our room (number 12 - a wonderful spot in the Palm Garden), and she also discussed the options for excursions, dining, etc., and answered some of our questions.
Of course, much of this service is designed to ensure that guests dine at the hotel and take advantage of the excursions offered by the Peponi, but we never felt we were being sold or pushed to do anything. The service was discreet, professional, and above all, effortlessly friendly.
On top of all this, both my husband and I came down with a gastrointestinal issue, that was either viral or bacterial, and again, Carol and Andrew went out of their way to provide us with appropriate food, rehydration powder, etc. The dining staff were also aware and often asked how we were feeling, etc. The level of concern seemed genuine.
We also went on a couple of excursions provided by the hotel - one a snorkeling, island lunch, and bird-watching expedition, designed personally for us by Carol. It was a wonderful day, and our guide - Cheena - did everything he could to make it fun and safe. He was our boat captain, snorkel guide, oyster catcher, cook, and general host, and he made the day memorable through his own unobtrusive but engaging guidance. I also had the opportunity to participate in one of Carol's excursions in support of her Turtle Project, watching and helping turtle hatchlings make it to the sea unharmed. The hotel put out coffee and fruit before we left and extended the breakfast hours to allow people to eat when we returned.
We are independent travelers who generally figure stuff out for ourselves and prefer to do it that way. But the style and quality of this personalized service was never intrusive and made our stay that much more enjoyable.
I have traveled quite a bit and have to say that I have never experienced this level of service at a hotel of this size. I would recommend Peponi to anyone and would return in a heartbeat.
- Also Known As:
- Peponi Hotel Lamu