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“Incredible”

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Ngerende Island Lodge
Certificate of Excellence
Nairobi, Kenya
1 review
“Incredible”
5 of 5 bubbles Reviewed 14 December 2012

Just come from Ngerende its simply out of this world!From reception to wonderful Raphael who was our P.A( unfortunately we could not come back with him! :) I have been to other lodges and hotels but Ngerende is the best 5 star service all the way.The game drives were well informed everything so well coordinated,the honeymoon suite tastefully furnished

We are definitely going back and will make it our every time Mara destination

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Hannah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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151 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Spanish first
  • Any
English first
San Diego
Level Contributor
72 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 26 November 2012

Ngerende is a lodge outside the Mara reserve and is a luxurious place. Staff under the watchful eye of Daniel are absolutely wonderful. The traditional Maasai welcome, the setting of our room with its superb decor and the surrounding nature was truly amazing.

One never seats in one place twice for a meal as there are so many beautiful spots and staff are imaginative about using the river as a view point to set the tables. Food was good albeit a bit un imaginative for vegetarians.

Spa massage was as good as the Thai massage as the masseurs have been trained by Thai masseurs.

Swimming pool has a great view of the river. The game is not plenty like the reserve but the nature makes up for this.

Definitely worth going there, even for a day or two.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank roadwarrior0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 November 2012

Just returned from my third stay at Ngerende and it was as wonderful as the first two stays. And the most wonderful thing about the stay was the familiar faces who greeted us when we arrived. It says a lot about a property when they have very little staff turnover - and many of the faces have been there from the beginning.

I did stay in Suite 6 and, unlike other reviewers, did not find anything wrong with its proximity to Suite 5 or the village. The cowbells actually added an ambiance! We thoroughly enjoyed every game drive and found the vehicles as comfortable, if not more comfortable, than any other in Mara. I have stayed at more camps and lodges than the average person, and could not find anything about Ngerende worth complaining about. It is a first class property in every way - with a first class staff.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
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Helpful?
Thank Cooper_ESS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Málaga, Andalucia, Spain
1 review
5 of 5 bubbles Reviewed 18 November 2012

We are Carmen and Victor and we've just came from Africa, where we have spent our honeymoon. The best of it was the fantastic days we spent at the lodge, no doubt. We would never have imagined that it would be so so so great: magic place near the Mara River, surrounded by the forest in the middle of the savannah, surprise meals under acacia trees or romantic dinner in the room balcony... Every day was a surprise and they were extremely flexible to do what we wanted to do. We love Masai culture after the experience and we miss all the lodge team, but there are three people we can't forget: our PA Rapha, he's so kind and attentive; Leng, the safari driver, he's so funny and we really felt safe going on a drive with an authentic masai warrior; and Daniel, so interesting and intelligent, he made us know everything about his culture... We spent the best days of our lifes thanks to them all and we are looking forward to meet them anytime.
Ngerende Island Lodge, the best lodge ever.

  • Stayed October 2012, travelled as a couple
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Helpful?
Thank Carmen Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 29 October 2012

We spent one night in Ngerende in the Wild and one night in Ngerende Island Lodge, and they are both perfect in every sense!

The CAMP/LODGE:
Ngerende in the Wild ("the Wild"/"the camp") is a temporary camp situated within the Masai Mara National Park. Although it is called a "temporary camp", it indeed has no difference from any normal hotel rooms (just minus the concrete). It has everything you need but do not expect ultimate luxurious, after all it is situated in the middle of a national park but I really cannot ask for more. The camp is very well protected against insects, we have not experienced even one insect bite.
It is situated in the perfect location to explore the wildlife, especially the migration. On our way from the airstrip to the camp, we have already come across a herd of elephants, buffalos, several different species of antelopes and even a lioness walking right in front of our vehicle within the first 15 minutes of our ride. There were also hundreds of zebras and wildebeest really close to the camp area. During our really short stay, we have been overwhelmed by the wildlife - giraffes, lions & their cubs, a black rhino, waterbuck, Thomson's gazelle, hippos, crocodiles, ostrich and most importantly the actual migration!!
We highly recommend at least a night stay in the Wild, especially during the wildebeest migration period!
After lunch on the second day, we were transferred to the Ngerende Island Lodge ("the Lodge") by road, which takes around 2 hours. The road is a bit bumpy but it is a game drive en route so it is fine.
The Lodge itself is really nice and well managed. We were greated by a Masai dance upon our arrival which is quite special and welcoming. The honeymoon suite is luxurious and romantic, with a fireplace, a nice bathroom with Jacuzzi, a small pool and a very nice balcony looking over the Mara river. Again, the suite is very well protected against any insects. The Lodge also has facilities including a spa and a swimming pool. The setting of the spa is very cozy. The swimming pool is really nice as well with a perfect view of the Mara river. Thought unfortunately given the limited time we have, we did not have a chance to utilize it.

The SERVICE:
The service we received has been excellent from the beginning till the end. They have been very quick and patient in replying our enquires all the way through, a special thanks to Eunice and Catherine.
Our flight from our hometown to Nairobi has been delayed for a ridiculously long period (operated by Kenya Airways FYI), so we were in Nairobi 30 hours later than scheduled. Skipping the details here but in short, our connecting flight to the Mara needed to be changed twice. A big big thank you to Catherine who has helped us do all the alterations and arrangements with regards to this!!! I could not imagine if I have to do this all by myself! Also very thoughtful of them to store our excess baggage for us!
Our butler, Raphael, has been excellent as well! Hot water bottles were prepared every night and for morning game drives; fireplace was set up to warm the room before we got in; hot bubble bath with petals was prepared for us to relax after an afternoon game drive; sweet messages on the bed for us since we were on our honeymoon etc. Cannot have asked for more perfect and personalized service than this!
Our driver and guide, Leng, has also been perfect! He is very knowledgeable and thanks to him we were able to witness the wildebeest migration! He is very good in controlling the time, we sincerely feels that we have made the best use of our time to explore as much as time allows. A very nice, helpful and funny guy!
Daniel the Masai expert has also been very nice and enthusiastic in explaining the Masai culture to us. He really is the Masai expert so if you have any questions just ask him! From the reviews it seems like the bush walk lead by Daniel would be quite fun too, too bad that we do not have time for that!
A small interlude at the end of our stay, where we have missed our flight back to Nairobi (very unfortunate with the flights during this trip) due to a miscommunication between the Lodge and the airline. From our understanding, when Evelyn, the receptionist of the Lodge (who is very nice and polite), called to confirm the departure time with the airline, she was being told the departure time was 11:15 instead of the original 10:15. So we arrive at the airstrip at 11:00 only to find out that the plane has already departed. All the staff were very apologetic about the situation, and have been very helpful in fixing the problem for us. Within an hour they were managed to hook us up with a flight departing at 1ish. We were offered lunch at the Lodge during our wait which we really appreciated the thoughtfulness.

The FOOD:
The food has been excellent! The chef was James at the Wild and Issac at the Lodge, and they were both really good and nice chef! They will come up to you before the meals about the planned menus and dietary requirements, and after the meals for your opinion. James is really good in cooking international cuisines with a twist of Asian taste (e.g. by adding ginger, tofu), and Issac is really good in international cuisines (love the mushroom soup we had!! My husband had two bowls!). At least 3 courses for every meal, we have surely gained weight after this!
It is nice that the meals can be served in different locations. In the Wild, our dinner was served outdoor with a campfire, our breakfast in our tent and lunch under the tree. In the Lodge our dinner was served in the balcony of our suite, breakfast and lunch at the restaurant of the lodge. You can also have it served next to the swimming pool as well!

Overall, a really nice experience in the Ngerende! As said, we hope to revisit again very soon!

  • Stayed October 2012, travelled as a couple
    • Value
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Helpful?
Thank Candice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Framlingham, United Kingdom
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 28 September 2012

I can only add to the praise already given. This was about as good as it gets.Our rooms were lovely. Taking a bath whilst looking at the Mara has to be an experience to remember! Our personal assistant, Walter, lit us a log fires in the evenings and put hotties in our beds.His service and attention to detail was exemplary. Steven our driver, was very knowledgeable and made sure we saw the big five and much more. Daniel was most informative on the Masai people and their history as well as taking bush walks explaining the flora and fauna. Prepare to be pleasantly surprised as you never know where the next excellent meal might be taken!

Room Tip: There really is nothing to choose between the rooms. the only noise is from the hippos or monkeys.
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  • Stayed September 2012, travelled with family
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Helpful?
1 Thank Susan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piscataway, New Jersey, United States
1 review
5 of 5 bubbles Reviewed 24 September 2012

My friend, his mom, and I went to Kenya for two weeks. We spent one week volunteering in the Slums of Nairobi and the other week on a safari. We were fortunate enough to stay at the Ngrende Island Lodge which was amazing to say the least. The quality of the staff was beyond fantastic. Our personal assistant and great friend Rafael was the nicest person ever ( I still keep in touch with him). Everyone else on the staff was also extremely congenial. Even the chef would come up to you after each meal and ask you how everything was, and trust me the food was the best food I've had anywhere in my life. Not to mention you are located right on the river with hippos and other animals within a couple yards away from you. I have not one bad thing to say about here except that I wish i stayed longer. If you are looking for a place to stay for a Safari this is the place

  • Stayed June 2012, travelled with friends
    • Value
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Helpful?
Thank Glen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ngerende Island Lodge

Property: Ngerende Island Lodge
Address: PO Box 1274 | Karen Connection Complex, Masai Mara National Reserve 00502, Kenya
Region: Kenya > Rift Valley Province > Masai Mara National Reserve
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #64 of 137 Speciality Lodging in Masai Mara National Reserve
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Ngerende Island Lodge 5*
Number of rooms: 7
Official Description (provided by the hotel):
Ngerende Island Lodge has only 7 luxury en-suite canvas and wood suites all with raised platforms giving panoramic views of the Mara River and the woods on the opposite bank. Each suite has polished Mahogany floors (including the terrace) and is very spacious providing open plan sleeping and living area complete with wood fire, a separate bathroom providing both Villeroy & Boch massage shower, open air bath (if desired) hand wash basins and flushing toilet. Comfortable seating is provided both in the living area and on the terrace so that the true tranquility of the lodge can be best appreciated. The distance between each suite has been maximised to reduce any risk of disturbance that may be caused by other guests. There is one honeymoon suite isolated from the main lodge, has a private plunge pool and Jacuzzi and has stunning views of the Mara river. Lovely touches as flowers on the bed, fire in the suites, bubble bath with essential oil prepared by your personal butler, hot-water bottle set Ngerende Island Lodge apart from the rest providing a memorable experience. The lodge has been designed to complement the safari experience so as to give comfort, luxury and service naturally. There is an abundance of wildlife both on the Conservation Ranch and of course within the Masai Mara Game Reserve to include Lion, Elephant, Rhino, Buffalo, Hippos and many others. A feature of the Conservation Ranch is an exclusive project to rear the White Rhino so that they can take their place back in the Mara society to which they belong in greater numbers. Over 180 varieties of birds have been spotted within the lodge itself and there are 3 Hippo Pods strategically located around the lodge. ... more   less 
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Also Known As:
Ngerende Island Hotel Maasai Mara National Reserve
Ngerende Island Lodge Kenya/Masai Mara National Reserve

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