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“outstanding”

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Ngerende Island Lodge
Certificate of Excellence
Guelph, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“outstanding”
Reviewed 13 January 2014

Just wanted to share our fantastic experience at one of the most beautiful and restful places we have ever stayed. We were there in October 2013 and were so well taken care of we couldn't have asked for better service. From the room to the food to the wonderful staff that treated us with such care. It was one of the most amazing experience we're ever had while travelling.The personal service Evans showed us was outstanding. We also stayed at the Ngerende in the Wild and this also had the most professional service for such a new lodge. The games drives were wonderful as well as the sounds from the hippos we could listen to from our room…out of this world!

  • Stayed October 2013, travelled as a couple
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Helpful?
Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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152 reviews from our community

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English first
Nairobi
2 reviews
Reviewed 13 January 2014

James and Arbela;we are Kenyans. We took Ngerende's honeymoon package (our wedding was Dec 21). Everything is what you see or read. From Wilson airport to the lodge we have never been treated with such royalty. The whole service package at Ngerende lodge is world class. We are sure we would never have a superb and beautiful honeymoon anywhere else in the world! Our butler, Esther, the guide Daniel, Evans, Wellington the chef...all the staff, each one of them will spoil you with service. The location of the lodge is amazing..surrounded by the hippo filled peaceful river. The game drives, the spa, fire places, the food, tea/hot chocolate, coffee. Your meal times are so flexible, you do not get rushed through games drives in order not to miss out on a buffet breakfast or lunch. We have never dined like the bush dinner. This was not the first holiday destination for us; we have done a number in Kenya. I have done in Mozambique, Swaziland, S.A, Bostwana, Zanzibar but nothing compares to Ngerende.

Room Tip: All the rooms are nicely located and far from each other, you will get the privacy you want. The hon...
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  • Stayed December 2013, travelled as a couple
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Helpful?
Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia, Bulgaria
Level Contributor
3 reviews
Reviewed 10 January 2014

We visited Ngerende in Jan.2013. From all our trips around the world (we travel a lot), the Ngerende experience remains the most amazing and unlike anything any other. The staff, the food, the atmosphere make you forget about any other standards. Special thanks to Evans who made our stay so comfortable in all respects. When we needed a tea or other drink, before even asking for it, Evans was already preparing it. One day it was raining and we didn't have appropriate shoes to visit the neighboring Massai village. Evans took off his own boots and gave them to us. We have never experienced such a warm welcoming anywhere else. Thank you!

  • Stayed February 2013, travelled as a couple
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Helpful?
Thank Elena M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne Beach, Florida
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 October 2013

From the moment we arrived at Ngerende we were treated with such generosity and warmth, I never wanted to leave! The ambience is soothing, "tents" with fireplace, covered porch, and a better closet than I have at home! Each evening upon return we found a hot bath drawn for us, scented with oils, overlooking the river with mama and baby hippo on the bank. The location is unbelievable, the accommodations first class, but neither of those are the best thing about Ngerende. The Chef's talents are so diverse, he was an absolute pleasure to watch as he prepared delicious, satisfying meals. He has the best smile! The Maasai guides are fantastic! Each person on the staff gives the absolute best of themselves to make your stay everything you hope it to be. I'd come back to the Mara just to be able to stay here again!

  • Stayed October 2013, travelled with family
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Helpful?
1 Thank schooly2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mogadishu, Somalia
1 review
Reviewed 9 September 2013

I cannot begin to explain how FANTASTIC Ngerende Lodge and Ngerende in the Wild is - the 200 character minimum does not allow the descriptors required ! The setting is breath-taking; the staff hands down are the best I have encountered in my years of traveling in 70 countries; the accommodation is beautifully appointed, luxurious without losing the essence of Kenya wilderness, uber comfy beds, plenty of space for personal items/clothes, superb showers/hot water/etc; DELICIOUS food one would expect in best restaurants in NYC or London or the like with the kindest and most professional chef; extremely experienced and talented guides (LENG rocks !), and a dedication to service that is unparalleled - excellent service with genuine caring and concern to provide the best experience possible. LOVED IT. LOVED IT LOVED IT LOVED IT. Repeat and life long customer for sure !!!

Room Tip: ALL rooms are phenomenal. However, if you can afford a bit more - whether you are on honeymoon or n...
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  • Stayed August 2013, travelled as a couple
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Helpful?
Thank Bronwen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 August 2013

Ngerende Island Lodge is just PERFECTION !!

Everything was superb from a wonderful greeting with the Masai to a sad (I did not want to leave) departure. Michael and I spent 4 nights and 4 days and we have been treated like King and Queen.
The team pampered us at all levels. A big thank you to all of them, you all made my trip an unforgettable experience. Thanks to Leng & Charles, our best driver/guides ever, they were excellent and have such a broad knowledge in animals, Kenya culture, Masai history). It was the best safari ever. Thanks to Walter, our favourite friendly butler for taking care so much of us, he always smiles which is a delight. Thanks to Linet & Catherine for organising our trip and gaming drives and for being so nice. Thanks to Daniel, for being so open, friendly and informative.

The location of the lodge is beautifully set by the river and you wake up every morning with the Hippos. Wonderful experience! Our bedroom was immaculate, the food is delicious, thanks to Wellington. We enjoyed it so much.

What else to say. If you plan a safari, Ngerende is the place to be. I would highly recommend it. Welcome is first class, Service Top Notch, Location excellent and Team a sheer delight. They cannot do better than that.

Big thanks again to all of you.
Estelle & Michael X

Room Tip: All lodges are beautiful and spotless.
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  • Stayed July 2013, travelled as a couple
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Helpful?
1 Thank Estelle64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna, Virginia
Level Contributor
152 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 24 July 2013

This was our second visit to Ngerende and we loved it, just like last time. We went back because the staff went above and beyond in every way possible, such as completely revising the dinner menu after we mentioned that we would like to try local food. We requested Stephen as our guide again, and he again proved encyclopedic in his knowledge of the flora and fauna.

Room Tip: Every tent is located on the river. The tents closer to the dining area are a slightly shorter walk...
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  • Stayed July 2013, travelled with family
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Helpful?
Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ngerende Island Lodge

Property: Ngerende Island Lodge
Address: PO Box 1274 | Karen Connection Complex, Masai Mara National Reserve 00502, Kenya
Region: Kenya > Rift Valley Province > Masai Mara National Reserve
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #63 of 137 Speciality Lodging in Masai Mara National Reserve
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Ngerende Island Lodge 5*
Number of rooms: 7
Official Description (provided by the hotel):
Ngerende Island Lodge has only 7 luxury en-suite canvas and wood suites all with raised platforms giving panoramic views of the Mara River and the woods on the opposite bank. Each suite has polished Mahogany floors (including the terrace) and is very spacious providing open plan sleeping and living area complete with wood fire, a separate bathroom providing both Villeroy & Boch massage shower, open air bath (if desired) hand wash basins and flushing toilet. Comfortable seating is provided both in the living area and on the terrace so that the true tranquility of the lodge can be best appreciated. The distance between each suite has been maximised to reduce any risk of disturbance that may be caused by other guests. There is one honeymoon suite isolated from the main lodge, has a private plunge pool and Jacuzzi and has stunning views of the Mara river. Lovely touches as flowers on the bed, fire in the suites, bubble bath with essential oil prepared by your personal butler, hot-water bottle set Ngerende Island Lodge apart from the rest providing a memorable experience. The lodge has been designed to complement the safari experience so as to give comfort, luxury and service naturally. There is an abundance of wildlife both on the Conservation Ranch and of course within the Masai Mara Game Reserve to include Lion, Elephant, Rhino, Buffalo, Hippos and many others. A feature of the Conservation Ranch is an exclusive project to rear the White Rhino so that they can take their place back in the Mara society to which they belong in greater numbers. Over 180 varieties of birds have been spotted within the lodge itself and there are 3 Hippo Pods strategically located around the lodge. ... more   less 
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Also Known As:
Ngerende Island Hotel Maasai Mara National Reserve
Ngerende Island Lodge Kenya/Masai Mara National Reserve

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