Was here with family and wish the rooms were better. Could do with a makeover and better lighting. Definitely needs an intercom to the reception and not walk up in the night if you need something.
Staff are all very pleasant and responsive. Food is good for vegetarians.
Dear Esteemed Client,
We thank you for these feedback.
As you rightfully opine, our tents needs some face lift, and would like to assure you these is work in progress.
As we speak the rehab works have started and soon these concerns will be a case of the past.
I thus take this early opportunity to welcome you back to witness the developments we'll have made. And as is our norm, I promise you our best personalized services ever!
Thanks again and best of regards.
This was the best holiday of my life. We traveled to Nairobi from the uk. We had the choice of driving or flying to the camp, we chose to fly, thank goodness as outside of the city there are no roads. We landed in the middle of the grasslands and had an hour and a half Jeep trip. Sounds tiring but the views of the animals was magnificent. Nothing quite beats turning through the trees to see a 40 strong, herd of giraffes. We arrived at the camp, showered then went for food. This was always beautifully presented and very tasty. The jeep safaris were awesome, we managed to see the big five, the hot air ballon trip was awesome, the views are breathtaking, the silence is great.
All the staff are very friendly and helpful. If you are looking at going 3 nights wasn’t long enough for us.
We then traveled to Mombasa which was another great experience. By the ocean, and very hot.
Dear Esteemed,
We thank you for this encouraging review!
Its gratifying to note you had such a wonderful stay with us and the 3 nights stay wasn't just enough.
We welcome you back again and usual promise our best unrivaled services.
Best regards
This camp is located right in the middle of Masai Mara Park, right along the Mara River, which makes it a unique experience since you see the hippos roaming around while enjoying a drink.
The location and facilities are good, the tents really spacious and comfortable and the staff is generally attentive and kind.
Unfortunately, once again with Ashnil, the management seems not to care about their customers which is widely noticed in the quality of the food offered.... really really poor. We've been to 2 Ashnil camps during our trip and the situation has been exactly the same: great place with great potential but managed in way to increase their benefits rather than customer's satisfaction and happiness. Just to give an example, the lunch box we requested one day for the full day safari had 1 boiled egg, some pasta with canned sauce, chips and a yoghurt, no more than 5 $ worth when you are paying hundreds of dollars... The situation doesn't get better when you have your meals in the dinning room.
I would definitely recommend to try some of the other options in the same quality range that you can find in the park.
Dear Pollastrin,
Its was indeed a pleasure hosting you and we thank you very much for having chosen our luxurious tented camp in expense of the many others in the diverse Mara reserve.
We are again thankful for these review highlighting on your experiences with us! These has been taken very positively and will promptly look into the negative concerns and especially on food as reiterated.
Its only through such criticism that we can up our game hence rest assured appropriate remedial measures will be mooted to address these matters, taking into consideration the diverse nationalities we do cater for.
As a matter of fact, we're already sampling on new picnic box menus having rolled out the same just a couple of days ago and are so far registering positive and encouraging feedback. These will be improved on even further based on our esteemed guests reactions on the same.
I thus would like to take this opportunity to welcome you back again to experience the strides we'll have made in these regards.
We wish you all the best of regards and look forward to hosting you again soon!
To be honest, this was probably the best place we stayed at in Kenya. Particularly excellent food, very nice luxury tents, and a great lounge/bar looking out over a river to relax in.
Pros:
Food was the standout for us. It was a buffet, but wow, so much effort had been put into each dish on offer, and chefs available to cook pasta, eggs, omelettes, etc. Weirdly I began to look forward more to this than the actual safari? I really wish I had a pasta station with a chef at home. Sigh.
The tents were also amazing. They are huge, with a big four-poster bed set in the middle of the room, and a large bathroom directly behind. Is this even really a tent? I mean, technically, yes, but practically more like a mini African mansion? Just like the food, I began to resent having to leave the tent to go on safari. Can I live at Ashnil Mara please?
One other point, they have a nice-ish gift store, which is great if you want a generic Kenyan souvenir but don't want to be harassed or haggle with sellers.
Cons:
Ok, so SOME of the staff were nice but others had some real attitude. Not anything particularly bad, just grumpy or ignorant. There were also a group of porters/helpers who would stand around in the entrance area and stare as people walked in and out.. which was a bit uncomfortable for my wife and I. Not cool.
Dear Esteemed Client,
We thank you very much for having chosen our place in expense of many more others in the diverse Mara reserve!
It was indeed a honor hosting you and thanks again for taking sometime to post a review on your experiences.
Its gratifying to note you enjoyed your overall stay with us and I have also taken note of the Cons as highlighted of which have been taken very positively and assure you will be followed upon for remedial actions.
We thank you and welcome you back again to witness the improvements we'll have inculcated in these areas of concern.
Wish you all the best in your endeavors.
Went there just for lunch, as we were staying at another lodge. Beautiful dining area. Great spread for lunch.
Many types of salads, soup and dessert buffet.
One indian section, with fresh fried bread and curry everyday. I looked forward to that all 3 days we ate there!
And fresh tossed pasta was awesome as you could customize any way you want
Hot coffee/tea to end the meal!
The resort has a nice gift shop.
And the lookout to watch hippos and crocs is a plus!
Dear Esteemed Client,
Thanks for choosing to have lunch with us during your time in the Mara and more so for these great review!
We hope having sampled our food and the comfort of our public areas, you will consider to stay with us next time and hereby promise our best personalized attention ever.
We thank you and wish you all the best in your endeavors.
Best regards
