We were looking forward for the long weekend in the Masai Mara during the migration. We have booked the accommodation, I have received a confirmation of writing that all is well. So far, so good - Ken was helpful and everything went smooth. But when it came to confirm the booking, I was waiting to receive the details for making a payment. For couple days, Ken did not communicate and when we called him, our reservation was cancelled and double booked. We had everything in writing and yet the camp double-booked our rooms. They did not offer any other solution. During this period, camp knows they will have enough guests anyway, so they do not need to care about good service, but it is appalling, not serious and simply bad customer care. I will make sure to let our friends and colleagues know that they cannot count on the Rhino camp.
- Official Description (provided by the hotel):
- This is an exclusive tented camp for those who want a true wild experience. The camp is situated within the Masai Mara Eco-system and near Ololaimutia Gate near sopa lodge and 230kms from Nairobi. Approximately 5 hours on tarmac and all weather Murram Road, situated outside the park. Flying is one hour to the nearest airstrip which is 30 minutes drive to the lodge. ... more less
- Reservation Options:
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- Also Known As:
- Rhino Tourist Camp Kenya/Masai Mara National Reserve