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“Great Place to stay”

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Mara Serena Safari Lodge
Certificate of Excellence
Glasgow
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Place to stay”
Reviewed 27 September 2008

Stayed in Mara Serena Lodge for 2 nights as part of a recent safari trip to Kenya. The Lodge was lovely and comfortable. Rooms were spacious and had all facilities that we required. The views across the Mara from our room were breathtaking and I believe that all of the rooms have excellent views across the plains.Food was excellent too with plenty of choices on offer to accomodate all tastes. Staff were attentive and always on hand to assist with any queries. We enjoyed our time in this hotel and woulod not hesitate in recommending it.

  • Liked — Level of comfort and staff
  • Disliked — Journey to get to it! Roads in Kenya are awful!!!!
  • Stayed September 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank wooandwee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Minnesota
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 September 2008

This vacation was a lifelong dream and the Mara Serena Lodge helped to make the dream a reality. I want to go back! We were there Sept 1-4, 2008 and we flew in from Nairobi. We got in at 1PM and had our first wildlife drive at 4PM. That day we saw more wildlife than I ever imagined possible. Elephants, lions, zebras, wildebeast, hyenas, many kinds of antelope, cheetahs, giraffes, and many kinds of birds. That was just our first drive! Samuel was our driver the entire time and he was wonderful. We had two drives each day and in between we spent relaxing around the pool or grounds.

The room was nice and clean with views that were breathtaking. The facilities were fantastic. The service was very, very good. There was always plenty of food although it was different than what we are used too, so we just had to adapt. We weren't in the United States after all!

A couple of tips: the morning drives were colder than we expected and we are from Minnesota. Bring warm clothes. The afternoons were hot! Bring Visine or other eye drops in the vehicle as if it is dry there will be plenty of dust.

  • Liked — The wildlife drives were amazing
  • Disliked — Food could be better, but really it was just fine.
  • Stayed September 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank julieofthewolves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 August 2008

I just returned from spending 3 wonderal days at Mara Serena. This was an absolutely fantastic property. The staff was very professional, the grounds well maintained and the rooms very clean. Oh, and let me not forget the game drivers. Top notch all the way, very knowledgable and it wont matter how many pictures of elephants you have taken they are more than willing to stop for you to take more. The views from the lobby to the bungalows are spectacular. Another great thing about this location is that there are several wildebeest crossing points within 5-10minutes from the hotel. So while others spend all day traveling to these spots, if you stay here its almost as easy as rolling out of bed. The food is served buffet style but every night that had meat, fish and veggie options. The area was always well stocked and VERY CLEAN! There were 8 of us in our party and we all had the same reaction. This is definitely the place to stay in Mara.

  • Liked — Cleanliness and Location
  • Stayed August 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank disco86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 July 2008

This is the best spot to stay in the Masai. The hotel overlooks the river (so great opportunity to see the famous wildebeast crossings!) and has a great pool with very clean and unique rooms. We have great memories of this location and spent a few days here during our 21 days travelling through Africa.

  • Liked — the location
  • Disliked — leaving!
  • Stayed October 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank crazzzycats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manchester
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 July 2008

was really impressed with everything - the lodges were modern, clean and funky, the pool area and view are unbelievable, we found the food very good - lots of choice all cooked really well no probs with feeling ill etc. the staff were the friendliest and the whole place was relaxed and small enough to feel special rather than mass produced. loved it - would definately return.

  • Liked — everything
  • Disliked — pool was soooo cold!
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank lacora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampshire, UK
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 May 2008

First, may I say that the views at Serena are truly amazing but I do believe that's not the only thing we should be paying for.

The food needs to improve drastically if I were to come again. My wife did not feel so well the next day and I too suffered heartburn after each meal. May I add that we are both very resilient travelers and have never before felt ill after eating food in Kenya.

The prices are extremely high and as such I would expect high quality in all areas of my stay - not just the view that Serena is fortunate enough to enjoy.

I would also be more interested to know what conservation and community work that this Serena is involved in. From what I could tell and from my questions, this Serena does not give anything back to the local communities nor does it have any conservation projects. This is pretty surprising seeing as it is profiting from the conservation efforts of others.

That said, I found all of the staff to be extremely friendly and helpful.

  • Liked — The View
  • Disliked — The Food
  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank visitingfromUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reading
Level 6 Contributor
101 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 20 March 2008

this was one of 5 serenas we stayed at during our recent tour of kenya. let me first say that the views from the hotel are absolutely magnificent and if i stopped here this hotel would get 5 stars. the first night we arrived the hotel was very empty due to the recent election violence. the food on the buffet was covered in flies as was the dining room. the next day two of us had food poisoning. luckily we are in the medical profession so came equiped with antibiotics, but it took a good 6 days for full recovery. we did note that food inspectors showed up two days later and sanitation improved but the damage was done. the food in general was very poor at this hotel as compared to the other serenas. the water in the shower was very foul smelling and i understand we are in africa, but i am comparing it to the other serenas. we also were given the only room with a tree blocking the view when we arrived. as the hotel was nearly empty we found this very strange. i do use a wheelchair and possibly they thought they were helping us by giving us a close room, but the hotel in general was very inaccessible and my husband bumped me up all the steps so a room two steps closer to a flight of steps was a mute point. we moved our room across the walk to a room with a beautiful view. also in general we found the staff to be more genuinely friendly at the other serenas. as previously stated this hotel can pose problems for those with mobility issues, obviously nothing is impossible but come with a strong helper.

  • Liked — the view
  • Disliked — the food
  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank luvtotravelalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mara Serena Safari Lodge

Property: Mara Serena Safari Lodge
Address: C14, Keekorok, Masai Mara National Reserve, Kenya
Region: Kenya > Rift Valley Province > Masai Mara National Reserve
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #18 of 140 Speciality Lodging in Masai Mara National Reserve
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Mara Serena Safari Lodge 4*
Number of rooms: 74
Official Description (provided by the hotel):
Mara Serena Safari Lodge, set on a saddle of a hill, overlooks the 1,800 square km of rolling plains at an altitude of 1625 meters at the Masai Mara Triangle, one of the world's richest wildlife sanctuaries. ... more   less 
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Also Known As:
Mara Serena Safari Hotel Maasai Mara National Reserve
Mara Serena Safari Lodge Kenya/Masai Mara National Reserve

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