i have just returned from two nights at Keekorok.
On Arrival at 12pm our room was not ready - I can accept this. We were directed to Hippo pool to watch hippos and were told 20 minutes. 30 mins later we returned to reception and was told it won't be long. We took a seat and waited. after another 20 minutes I asked again and was told it was ready - I am not sure why the man at reception would not have walked 5 metres to tell us this himself - we were the only people at reception.
The rooms are very small, smaller than what I am use to having stayed at many places around Kenya - It was very clean tho.
Meals were very average, servers a buffet that is very badly designed 'V' shape. The place is obviously geared to attract large tour groups from Asia which is fine and I accept that. I just do not like waiting patiently in line the chef bay and to be pushed out of the way by hordes of chinese business men - to which the chefs on duty do nothing about and even serve the omelette that I ordered to them. This happened at even meal time!!! Very large election of vegetarian dishes, including very bland salad options. The wait staff unresponsive and slow.
A huge disappointment was the 'afternoon tea' on the terrace. Luke warm syrup coffee is served from thermos jugs. This is the first place I have stayed in Kenya that does not serve cake or biscuits with afternoon tea. Especially as you have been on safari for hours and there is not food service from 2pm-7pm. Even the 'ala carte' coffee shop does not have any food to purchase! We have two children (aged 4 and 7) who are very hungry in the afternoon and there is nothing available, either inclusive or for purchase - not even a packet of nuts or crisp. On the second day we drove 15 kilometre to have snacks at the Sarova hotel. (At this hotel we were greeted nicely, sat outside under shade and had soda, ice-cream and complimentary crisps). Also, the tea and coffee in the room consisted of sugar and milk power. I had to call from tea and coffee and I got one tea bag and more sugar and powered milk. I called again and asked from coffee and I was told 'we have run out'. They had also had tun out of sparkling water and Petrol (all the tour books advise that keekorok has petrol and this was confirmed when I made the booking - for three days they did not have any, even tho I saw many petrol trucks in the park driving in and out)
The grounds are very large and maintained. However, unlike most huge lodges in the area/county it lacks outdoor seating. I enquired if there was a games room (generally in most monster lodge) nothing. I asked if there was an evening bonfire (a must at every lodge that I have stayed at. The man at reception would not even give me eye contact when I asked these questions.
The icing on the cake would be our last morning. We woke at 6am to go on a game drive. We returned just before 8am to get ready for breakfast. Even though we had 'do not disturb' on our door our beds linen and towels were removed from the room and not replaced. (prior to leaving we had started packing and our bags were laid out on the beds). I called the switch board to explain and ask for towels - No apologies. Noting arrived 10 minutes later. I went looking for towels and found one from a man servicing a room. On check out I explained how this was unacceptable as we may have wanted to rest more as check out was stated at 10.30am. I got no apology only 'we need, very busy'. I tried to explain calmly that we are still guests in the hotel who have paid until 10.30 - the manger was not interested. On check out I wanted to pay for our drinks (no food as there wasn't any to buy' - my card was already charged, even after I was querying one third of the charges (about $10.00 out of 30.00). The duty manager could not explain the chargers. I asked for the bills that I would have signed to charge to my room - These could not be found. after 20 minutes of waiting I gave up and decided to leave and start the 5 hour drive back to Nairobi.
The only thing that stopped me rating this 1 star is that it is in a great location and it has a great hippo pool.
- Official Description (provided by the hotel):
- Over 700 square miles of lush, sun-drenched plains encircle Keekorok Lodge, the oldest property in the Masai Mara Game Reserve in southwest Kenya. The lodge was opened in 1962 and is ideally situated in the direct path of the spectacular animal migration that occurs every year from July to October. Guests can experience unparalleled safari adventures and morning and evening game drives are a must for anyone visiting the reserve ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Hotelopia, Travel Republic (UK) and Odigeo so you can book your Keekorok Lodge-Sun Africa Hotels reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Keekorok Hotel Maasai Mara National Reserve
- Keekorok Lodge-Sun Africa Hotels Kenya/Masai Mara National Reserve