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“Sarova Mara Game Park”

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Sarova Mara Game Camp
Certificate of Excellence
Budgewoi, Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Sarova Mara Game Park”
Reviewed 19 January 2014

This place is wonderful.
The staff are the best, the food amazing.
We loved our tent accomodation... "really glamping"
Our Safari drivers Edward was very informative and willing to search hard for those hard to find animals.
We saw a lepard 20 minutes into our first safari!
We will be back!!!

  • Stayed December 2013, travelled on business
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Helpful?
Thank Kate B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis M, General Manager at Sarova Mara Game Camp, responded to this review, 20 January 2014
Dear Guest,
Thank you for giving us the honor of hosting you at our camp. Its with great pleasure to note that you found your stay with us to be amazing. At Sarova, we pride ourselves with being able to provide a Refreshing African Hospitality and ensuring all our guests have plenty of memorable moments.
I have passed your commendation to Edward who is pleased that his guiding skills made your holiday. i trust we will be welcoming you back to Sarova Mara Game Camp
kind regards,
Francis Msengeti
Lodge Manager
Sarova Mara Game Camp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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998 reviews from our community

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Hampton, New Hampshire
Level Contributor
95 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 14 January 2014

I recently spent 3 nights at Sarova Mara. Everything was excellent. From arrival with hot towels, refreshing drink, to our lovely tent with ensuite bath! The restaurant and bar with circular firepit in the center was more than expected. Excellent food morning, noon, and night. High tea with munchies also. The view from our tent was so peaceful. Hot water bottles placed in bed every night with turn down service and sides zipped up at night. Daily entertainment, afternoon and evening. We saw every animal possible on our game drives. We did an afternoon walk with David and learned so much. My only complaint was the rocky, bumpy road into the Maasai Mara National Reserve. It was almost two hours of terrible, dusty road.

Room Tip: We were in tent 8. Very nice. Just be aware the hyraxes wake you up with their noises around 3am.
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  • Stayed December 2013, travelled with friends
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Helpful?
1 Thank Deb04033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis M, General Manager at Sarova Mara Game Camp, responded to this review, 15 January 2014
Dear Guest,
Thank you for your review above on TripAdvisor. We are happy to note that we were able to deliver a wow experience for you during your recent stay. At Sarova Mara Game Camp, we are totally committed to ensuring our guests to providing guests with high standards of service always. I have noted your comment on the state of road from Narok to Mara which we are working closely with the local government to have rectified. Kindly feel free to join our on line conversation on twitter @sarovamara to continue receiving updates on the Mara.
Welcome once again and we look forward to hosting you in the future.
Kind regards,
Francis Msengeti
Lodge Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oliver, Canada
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 January 2014

As always at Sarova service & food were excellent. The "tented" room were quite extraordinary and greatly enhanced the safari experience. The staff always went above and beyond, were friendly and informative. We had a small, simple wedding planned but ended up getting something very special with traditional Maasi escort and songs and a "few" extras in our tent ,at dinner and a private breakfast. A Special thanks to Stephen (assistant manager) with unpredictability of the weather, he was attentive, accommodating & arranged / adjusted to ensure everything was perfect. The lodge staff & other Maasi who took part in the wedding were not just doing a job but were genuinely happy to be part of the ceremony. Another special thanks to Joseph and Caroline for standing in as our wedding party/ witnesses. Would highly recommend this lodge overall and especially for a unique, outstanding and truly memorable wedding experience ! Sarova resorts and Mara in particular have the concept of customer service down to a tee!

  • Stayed December 2013, travelled as a couple
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Helpful?
Thank 154914PandD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis M, General Manager at Sarova Mara Game Camp, responded to this review, 15 January 2014
Dear Guest,
Congratulations once again on your Wedding!
It was indeed a great honor that you chose our lodge for your special day. We are happy that we managed to exceed your expectation in service delivery. The team here strives to deliver the best and flawless service while working within our surroundings to give you the best for a special occasion. I have passed your commendations to Stephen, Joseph and Caroline and they are happy that they were of service to you.
We trust that you will be back for your first anniversary and the subsequent anniversaries thereby giving us more opportunities to deliver our Refreshing African Hospitality.
Karibu (welcome) once again to the Mara!
Kind regards,
Francis Msengeti
Lodge Manager
Sarova Mara Game Camp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Grinstead, United Kingdom
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 14 January 2014

We were greeted by friendly staff and the happy, friendly, efficient, yet informal atmosphere permeated throughout, which made it evident that all staff are all well-trained and enjoy their work. Nothing was too much trouble for them. The front-of-house lady in the restaurant (manager?) was charming and a real treasure.

Our family tent no. 5/6 was luxurious (the word "tent" is misleading) with two lovely bedrooms, bathrooms and showers, linked by a large sitting area. The beds were unbelievably comfortable, with nets and (yes!) hot water bottles! Torches were provided for the cut-out of the generator in the middle of the night but we were too exhausted from our safaris to need them. There was everything we could need and an atmosphere which exceeded any plush hotel. Plus the bonus of dik diks grazing happily on the grass outside our door during the evenings.

The food was excellent. There was so much choice that it was always possible to find something even for the fussiest of diners.

We really enjoyed listening to the folk singer/guitarist who played during dinner each night. The highlight was a wonderful birthday procession by the whole restaurant staff, which wove its way through the restaurant with a cake to our neighbours' table. Not content with just a "happy birthday" they all sang their hearts out through six songs, one of them playing the spoons on a beer can, accompanied by much laughter and clapping from all the diners! I wish it had been my birthday!

The children were well looked after by staff who took them canoeing and fishing, and their culinary requests were catered for. They loved the pool.

I will treasure fond memories of this lovely hotel.

Room Tip: I only know about rooms 5&6 which were a short walk down a footpath in a grassy area past the po...
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  • Stayed January 2014, travelled with family
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Helpful?
1 Thank AnneVV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis M, General Manager at Sarova Mara Game Camp, responded to this review, 15 January 2014
Dear Guest,
It’s with great pleasure I read your review of our lodge on TripAdvisor. It was a great honor hosting your family. We take extra care with our esteemed little guests their comfort being paramount to our minds. I am also pleased also to note that you found the food plentiful and with enough choices for you.
We trust that you will be bringing your family soon to Sarova Mara Game Camp and we look forward to providing them with refreshing African hospitality once more.
Kind regards,
Francis Msengeti
Lodge Manager
Sarova Mara Game Camp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palo Alto, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 January 2014

The staff was ready for us ,we arrived late afternoon had late lunch which was excellent-they have an organic garden.Very healthy tasty meals including breakfast.After dinner the tents are cold and to my very pleasant surprise -Hot Water Bottle in my bed!!!
Late afternoon from 4p,game drive and had our first pride lions!!!Our driver from Bunson Travel had great.

  • Stayed December 2013, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank KayaCD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis M, General Manager at Sarova Mara Game Camp, responded to this review, 11 January 2014
Dear Guest,
Thank you for taking time to share your feedback on TripAdvisor.
It’s indeed a pleasure reading that our services met your requirements and that our staff provided excellent and refreshing African hospitality. Our wonderful staff strives to provide warm, welcoming, high service standards always..
Please feel free to join our online conversation and stay updated on what's happening in the Mara by following us on Twitter @sarovamara and share your experiences with the rest of the world. We look forward to hosting you once again on your return to the Mara.
Asante! (Thank you!)

Kind regards,
Francis Msengeti,
Lodge Manager,
Sarova Mara Game Camp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 January 2014

Spent 2 nights at this luxury tented camp. Food was excellent, game runs were fantastic - our Guide Ken and Anthony went out of their way - in the first 2 hours we saw 3 Leopards, elephants, Lions. By the time we had done 3 runs we saw all the animals of the Mara. Next trip will have to be for the Migration.

Room Tip: Ask for tents around 44-50 - this is away from the man made lake so less bugs, also its away from th...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Romanth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis M, General Manager at Sarova Mara Game Camp, responded to this review, 4 January 2014
Dear Guest,
Thank you for taking time to share your wonderful feedback on your recent stay here at Sarova Mara Game Camp. I am humbled that our services exceeded your expectations and that you found our guides to be excellent. I have personally passed on your commendation to Ken and Anthony, they are happy they made your game drives successful.
It is our pleasure to give all our guests the best at all times. Please feel free to join our online conversation and stay updated on what's happening in the Mara by following us on Twitter @sarovamara and share your experiences with the rest of the world.
Karibu sana and we look forward with anticipation to your next visit.

Best Regards,
Francis Msengeti
Lodge Manager
Sarova Mara Game Camp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi, Kenya
Level Contributor
7 reviews
3 hotel reviews
Reviewed 2 January 2014

Anyone going to the Masai Mara is making an excellent choice for a holiday destination. Staying at the Sarova Mara made our holiday even that much better. We enjoyed the food,the outdoor activities especially the game drives. Our guide Denis from Sarova hotel had quite the hunter's eye and with him both as a driver and guide we saw numerous animals including the big five. He was also very knowledgeable about the different animals.

Our dining experience was also worth noting, we were serenaded by music from the one man guitarist Wario whose soothing voice and sing along tunes was all we needed for a perfect experience.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yvonne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis M, General Manager at Sarova Mara Game Camp, responded to this review, 9 January 2014
Dear Yvonne,
Am delighted to read your review of our property on trip advisor! We are happy that we made your holiday special. I have passed your commendations to Denis and Wario who are both happy to hear they were of great service to you. At Sarova Hotels, we are committed to enhancing our service delivery and delivering memories which will last with the guest for a life time.
Welcome once again to Sarova Mara and we look forward to your next visit.
Kind Regards,
Francis Msengeti
Lodge Manager
Sarova Mara Game Camp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sarova Mara Game Camp

Property: Sarova Mara Game Camp
Address: C14, Keekorok, Masai Mara National Reserve 00200, Kenya
Region: Kenya > Rift Valley Province > Masai Mara National Reserve
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Masai Mara National Reserve
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sarova Mara Game Camp 5*
Number of rooms: 75
Official Description (provided by the hotel):
Sarova Mara Game Camp is located in the heart of the Maasai Mara Game Reserve in South West Kenya. It is 260 km from Nairobi, a 1-hour flight from Nairobi, 20-minute drive from the airstrip and a 5 1/2-hours drive from Nairobi on the new tarmac road. It is set on an elevation surrounded by two streams. The Camp is uniquely laid out over the sprawling grounds that include rolling manicured greens, a virtual mini forest of indigenous shrubs and exotic trees, a large pond stocked with fish, mini bird sanctuary and an authentic Maasai village adjoining the Camp. The Camp includes 20 club tents, 51 standard tents, 2 family tents, a main restaurant, bar and many bush dining options. The free form swimming pool has its own pool bar. In addition, it has its own fleet of well equipped safari vehicles with excellent guides. There are meeting rooms and numerous outdoor venues for dining and leisure. The entire Camp is surrounded by a 24 hour electric fence. The climate is very pleasant with clear warm days and cool nights Temperatures average from 26ْ C during the day to 12ْ C at night. There are sporadic rains in March, April, November & December. ... more   less 
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Also Known As:
Sarova Mara Game Camp Hotel Maasai Mara National Reserve
Sarova Mara Game Camp Kenya/Masai Mara National Reserve

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