This review is about our first night stay at Siana Springs in August of 2013.
We booked rooms here months in advance through a Kenyan travel agency. Nonetheless, it seemed that when we arrived to stay at Siana Springs they were overbooked. Instead of putting us into a nice tented structure as they show on their web page, they stuck us way in the back of their compound in a dilapidated, filthy building. This building had clearly had severe water damage recently. The ceilings were stained and sagging and had holes in them, the wicker trash can had rotted through, and the walls and door had water stains. Moreover, everything was visibly dirty, including the bedspread with dried white goo on it. To make matters worse, we had no hot water, and one of the rooms' toilet didn't flush.
We complained immediately and repeatedly about these accommodations and the lack of hot water, to no avail. They did agree to move us the next night, but had no other options for us that first night. When I asked for a partial refund for the night's stay ($580 for this?) they told me that they didn't handle the money and I would need to contact their booking office in Nairobi. When my travel agent did contact their booking office, they denied everything, including the poor lodging and my complaints to the staff.
Attached are some photos of the lovely room Siana Springs provided us with.
Other reasons not to stay here: it is a half-hour drive to the Masai Mara park. Which means 1 hour of every game drive is wasted on going to and fro on unpaved dusty roads flanking depressing landscapes of overgrazed fields and poverty. It would be definitely worth it to stay at one of the 100 hotels located inside the park itself.
- Also Known As:
- Siana Springs Hotel Maasai Mara National Reserve
- Siana Springs Kenya/Masai Mara National Reserve