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“Beautiful Surprise” 5 of 5 bubbles
Review of The Monalisa Hotel

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The Monalisa Hotel
Ranked #3 of 49 Mombasa B&B and Inns
Nairobi, Kenya
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful Surprise”
5 of 5 bubbles Reviewed 9 January 2014

I stayed at Monalisa for just a night and I really enjoyed it. The room was clean, the food amazing and the staff were just so nice. Their hospitality was felt right from when I checked in until they dropped me at the airport the following day. Monalisa ia truly a gem, you should stay there and find out for yourself :)

Stayed January 2014
Helpful?
Thank inanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonalisaMtwapa, General Manager at The Monalisa Hotel, responded to this review, 26 January 2016
Google Translation
Karibu tena na tena!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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29 reviews from our community

Traveller rating
    15
    12
    2
    0
    0
See reviews for
7
6
5
3
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Any
English first
Thika, Kenya
1 review
5 of 5 bubbles Reviewed 8 January 2014

I liked the services offered at the hotel esp Restaurant, Laundry, barber shop n swimming. Rooms were clean n air conditioned. I promise to stay at the hotel every time I visit Mombasa.
I liked the friendly approach by the staff. Break fast, lunch n dinner were well scheduled n excellently served. also liked warm escort by hotel van.
Thank u Monalisa. Thank u once again

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonalisaMtwapa, General Manager at The Monalisa Hotel, responded to this review, 26 January 2016
Google Translation
Hi Paul - Karibu tena na tena!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 1 January 2014 via mobile

I had a pleasant experience at the monalisa hotel. My wife and daughter loved it. The restaurant,however, needs new chef. Overall I'll be back in 2014. The hospitality from the gentlemen and ladies was exceptional. The rooms were excellent.

Stayed December 2013, travelled with family
Helpful?
Thank NIcholas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonalisaMtwapa, General Manager at The Monalisa Hotel, responded to this review, 26 January 2016
Hi Nicholas - We are glad to report that we have a new chef as per your suggestion. Karibu tena na tena!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi
Level Contributor
64 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 28 November 2013

I was quite impressed by this little gem tucked in Mtwapa. After always visiting beach hotels i didn't expect such from a budget hotel. My room was spacious & clean, in a side away from noise. The bed was comfortable, room was modern...only issue was some frequent power interruptions in the area so couldn't run the AC. I'd advice clients to be cautious of the hot shower, it was way too hot, almost burning.

Service was great; both in the restaurant & at the rooftop bar. The ladies at the reception were friendly & guided me on how to use public transport to the City. Food served was lovely..

I had a nice stay & would definitely recommend the Mona Lisa Hotel

Room Tip: Ask to get a room away from the music coming from nearby clubs
See more room tips
  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nairobi_ciku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonalisaMtwapa, General Manager at The Monalisa Hotel, responded to this review, 26 January 2016
Hi Ciku - We have improved our showers and have a backup generator. Karibu tena na tena!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 25 June 2013

Great hotel, great location.

As an international traveller I have quiet high expectations of the hotels i stay in, particularily with regards to cleanliness and customer service. Every aspect of this hotel is excellent, the rooms are modern, beds comfortable, bathrooms clean and the shower hot. The food is great, the roof pool and bar an added bonus.

The real gem of this hotel is the staff, i stayed in top hotels around the world and not received the standard of care i received at Mona Lisa, nothing was too much trouble.

If you are looking for a hotel in Mtwapa, this is, in my view probably the best for price, location and quality.

Would defo recommend and will stay again on my next visit.

PB

  • Stayed June 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonalisaMtwapa, Guest Relations Manager at The Monalisa Hotel, responded to this review, 30 June 2013
Thanks for your wonderful review! We are always happy when we have satisfied customers. We look forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi
1 review
4 of 5 bubbles Reviewed 28 May 2013

Keep up the great service. The hotel environment was so beautiful and serene, warm an loving reception, the meals were wonderfully prepared and brought within the specified time. the rooms are spacious and clean, nice balcony my daughter loved it. roof top swimming pool is a great idea for the hotel, so beautiful. I suggest that there should be a provision for n extra coffee table for people with families who would like room service. We will definitely visit again

  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Moses B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonalisaMtwapa, Guest Relations Manager at The Monalisa Hotel, responded to this review, 30 May 2013
Thanks for the review! We are glad that your family enjoyed their holiday. We will put in place a big coffee table for families as per your suggestion. See you next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mombasa, Kenya
1 review
5 of 5 bubbles Reviewed 19 May 2013

The room was quite enchanting, the comfort was so exquisite, I slept so soundly thinking I was at home, almost missing out on the breakfast. I will most certainly revisit, this place is quite the unforgettable. Keep it up. Oh and by the way , room service ... you guys know your stuff a little too well. Very prompt, very swift, I think too efficient. Am one satisfied customer,

Room Tip: Rooms on the Second Floor
See more room tips
  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank prodeano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonalisaMtwapa, Guest Relations Manager at The Monalisa Hotel, responded to this review, 21 May 2013
Thanks for your feedback! We are very glad you happily overslept, our flexible check-out hours are designed to ensure your maximum comfort. Please come visit us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Monalisa Hotel

Property: The Monalisa Hotel
Address: La Marina Road | Mtwapa, Mombasa 80100, Kenya
Region: Kenya > Coast Province > Mombasa
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #3 of 49 B&Bs / Inns in Mombasa
Price Range (Based on Average Rates): £
Number of rooms: 30
Official Description (provided by the hotel):
Monalisa is a beautifully serene hotel with a posh contemporary character. Strategically located in Mtwapa, minutes away from the Mombasa city centre and in close proximity to leisure, beach areas and shopping locations, our intimate establishment is guaranteed to be your home away from home.The name Monalisa reminiscent of the portrait by the Italian artist Leonardo da Vinci, offers pleasing aesthetics and a one of a kind experience in bustling Mtwapa. The hotel comprises: •Single, deluxe and twin-bed ensuite guest rooms•Restaurant •Roof-top swimming pool and bar •Conference room•Spa & barbershop•Duplex Penthouse apartment Suited for the business and leisure traveler, our friendly hosts ensure your stay is as pleasant and unforgettable as possible. ... more   less 
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