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“Poor service and unclean hotel”
Review of Dancourt Hotel

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Dancourt Hotel
Ranked #41 of 57 Mombasa B&B and Inns
Reviewed 4 March 2014

Very unclean hotel. Dirty sheets, dirty towells. 2 Channels only on tv. Wifi not working in rooms. Room smelled really bad and there was no vent elation from toilet, only back into your room. Breakfast was not nice, aircon not working in the restaurant and we weren't allowed to sit outside even though there was seats and table there, dirty dishes and unfriendly waitress serving. Do not stay at this hotel.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank GavOb82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 27 October 2013

Stayed here 3 nights. The rooms are specious and clean. Running AC, running hot water, flat screen TV, mosquito net. Everything okay to me. The safe in the room was out of order, but I could leave my valuables at the managers room. The rooms at the right side of the corridor do not have a view at all. Don't know about the rooms at the left side. In the weekend there is a lot of noise from the club in the same building. Therefore try to get a room at the right side of the building, a little less noise there. But the location, just behind the GPO is excellent.
Service is average. Although the hotel is not allowed to open the terrace before afternoon (don't know why) I was, as a smoker, allowed to have my breakfast there.
A minus it that they don't accept credit cards, but a lot of ATM's nearby.
Will stay here again during my next visit to Mombasa. Also considering the price of the rooms.

Room Tip: For a weekend stay ask for a room at the right side of the building, lower noise from the club.
  • Stayed: October 2013, travelled solo
    • Value
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Thank Rik G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2013

My Kenyan wife and I spend 5 nights in Mombassa at Dancourt Hotel. The location is very good in the city center and within walking distance to Fort Jesus. The building itself is not bad - room was clean and spacious and with hot water, tv and a/c. Safe was out of order - no batteries installed - and reception claimed it was because it did not work. However, I saw two other rooms with the same problem. We had our room on first floor, and it seems like almost all room in this hotel only have view to a concrete wall about three meters from the window - almost no daylight! And there is a nightclub in the same compound as the hotel (They are neighbours), adding lots of noise during the weekend! They don't accept any credit cards - cash only.


The very bad thing is the attitude and service from the staff - especially in the morning restaurant. You - the customer - is obviously bothering them. Tables often very dusty, and a polite request to the staff to vipe the table is like offending them...... My wife had due to her period put a little blood spot on the bedsheet. We had put it aside for cleaning. Next day, one of the waiters ask us to report to the reception (despite we just talked to them before) and we are told that costs extra, since sheets are hand washed. Since the hotels laundry facilities are not of us to concern about, we of course reject that and ask for the manager. Three days later, despite us daily asking for the manager, he does not appear, and upon check-out, the receptionist tells us he has quitted. My wife is educated in the hotel business and have never experienced anything like this before.....


Conclusion:


Good: Clean, big room with good facilities. Bad: No view, dark and noisy, bad attitude from staff. No credit card payment.


We will for sure find another hotel next time we are in Mombassa!

Room Tip: It seems like almost all the rooms are with no daylight.
  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BackpackM68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dancourt Hotel

Address: Off Dido Road, Mombasa 80100, Kenya
Region: Kenya > Coast Province > Mombasa
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #41 of 57 B&Bs / Inns in Mombasa
Number of rooms: 26

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