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New Palm Tree Hotel
Ranked #25 of 61 Hotels in Mombasa
Reviewed 27 March 2014

We stayed in this hotel for 2 nights in March 2014. This very basic hotel is situated in Mombasa downtown (Mombasa Island), about 20 minutes walk from the Fort Jesus. Good things about this hotel: (1) downtown location; (2) relatively low price; (3) water availability 24/24; (4) air conditioning (very noisy but also much needed). Bad and very bad things: (1) the room was dirty; (2) the bathroom was very dirty and in urgent need of repair; (3) beds were uncomfortable and linens were not fresh; (4) breakfast and the service during the breakfast was a real shame; (5) the restaurant where they serve the breakfast was extremely dirty, unpleasant and always very hot; (6) the hotel is located on a very noisy street; (7) the room furniture most probably comes from the local damps; (8) the fridge didn’t work; (9) the TV was making some noise but nothing you can see; (10) we didn’t feel safe ( a lot of non-hotel guests have access inside). This was the worst hotel out of 9 hotels and tented camps we stayed during our trip to Africa. Make you own decision...

  • Stayed: March 2014, travelled as a couple
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10  Thank vlad16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 27 March 2014

I stayed for three nights in this hotel, and I was very satisfied with my stay. By Kenyan standards the price is good value - the staff are very helpful and friendly, the rooms are clean, and the location is great. There is a cafe, some computers for internet use, and good Wifi on the roof terrace.

I definitely recommend this hotel to anyone travelling on a budget!

  • Stayed: March 2014, travelled solo
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3  Thank Shauny79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2014

Let me start by saying I've stayed in much worse places over the 17 years I've been traveling in Africa. However, for a place that does online check in and gets some very good reviews on tripadvisor, this place was a disappointment.
Rooms were very run down, my toilet was not flushing and it took a long time for the reception to send someone to fix it. Electric showers come with a danger warning, why not fix them so they'd be safe instead of putting warning signs all over.
My sheets were washed but full of stains, the towel was filthy and I asked for a fresh one and got one that seemes washed but also stained (have they not heard of bleach?)
Breakfast was not good, the staff acted like they were annoyed by the presence of guests (unlike many other places in Kenya), food was tasteless.
It is cheap at 30 dollars for a single with a/c and central location, and the place has potential, but I think it is very poorly managed. Also, the place asked me to book through an online system, using my visa card for a booking, but then couldn't process my card and was reluctant to take dollars as payment even though they advertise the price in dollars on the website and in the e-mail reservation. She told me dollars were last resort.
Internet worked ok, but not great.
They were renovating the rooms and there was a lot of banging noises throughout the day.
The area is safe and walked in the evening for dinner to Fort Jesus area.

  • Stayed: March 2014, travelled with friends
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3  Thank lizade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2014

I've stayed in Mombasa a few times - always on a budget - and this is the best of the budget hotels i have seen. The staff were great, really helpful, full of sensible advice re security etc and know the town and what its mix of international travellers want. Staying here in the old town helps you to have the best of Mombasa's bustle, shopping and eating and then dip in and out of the Indian ocean beach life - most of the hotels up the coast in Nyali/Bamburi let non-guests pay to use the facilities for a day for about 1200 shillings (less than £10) including lunch. We went to Reef, which has a matatu stage right outside it so is really easy to get to.

  • Stayed: February 2014, travelled as a couple
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1  Thank Gwilce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2014

My boyfriend and I stayed here for one night before returning to Nairobi as it was close to where our bus left (Crown Bus stop on Moi Road) so was very convenient for us. The room and bathroom was very clean, had a decent mosquito net, air con (with restricted usage times due to energy saving) and a fan. The room was thankfully naturally cool compared to outdoors, and there was a fridge in the room. There was a rather worrying sign saying 'turn on water heater when water is running to avoid electric shocks'.

The restaurant downstairs serving Ugandan food had slow service and the food was average at best, but the juices were lovely and the staff friendly. Free wifi but it was very temperamental. Location was perfect for a walk into the old town though so all in all good value for money we thought.

Room Tip: Room 10, where we stayed, overlooked the main road but thanks to the investment of double glazing so...
See more room tips
  • Stayed: February 2014, travelled as a couple
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1  Thank Hannah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2014

This place has history. It's one of the few remaining colonial era hotels on Mombasa island! close to the old town and Fort Jesus. They did some sort of makeover some years ago, with all rooms now having air conditioning and TVs. While the AC work don't bother about the TVs - the few times I stayed there they had no signal and screen size is smaller than an average laptop.
Rooms are clean and the hotel is family friendly. The place is run by Somalis and they're strict on not allowing any immoral behavior.

Try to avoid the street side rooms, it tends to get noisy early morning.

The price is quite high for what one gets, but generally hotel rates in Mombasa are poor value for money.

It's ok for one night. For a longer stay search something more comfortable.

Stayed: January 2014
Thank JonesHeinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2014

Lets start off with the pros. The AC worked, the internet worked and the hot water worked. All good things. The location is pretty nice too. But the whole place is run down, shabby furnishings throughout and dirty. I realize that the price is low and for that I don't expect luxury. But a fresh coat of paint would go a long way. And how about a bed that isn't falling apart or that has some real sheets one it? We didn't try the breakfast because we left early both mornings. And were I booked here longer than two nights I would have most definitely found somewhere else to stay. I'm not terribly picky but this place is without question one of the worst places I've ever seen.

  • Stayed: January 2014, travelled with family
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2  Thank Krisrsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New Palm Tree Hotel

Address: Nkrumah Road | Old Town, Mombasa 80100, Kenya
Region: Kenya > Coast Province > Mombasa
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #25 of 61 Hotels in Mombasa
Price Range: £16 - £35 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — New Palm Tree Hotel 3*
Number of rooms: 31
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