My friends and I took the soft sleeper coach on T22 train expecting an unforgettable positive experience. Unfortunately it was UNFORGETTABLE!!!
The train was not well maintained, the toilets though not the worst in China were dirty and used as a smoker's retreat; the dining coach and kitchen were not hygienic (we've seen staff spitting on the floor!); the dining coach was monopolized by the staff during off peak meal times, we had to vacate at their command; the staff lacks customer service, they shout and actually monopolize seats in the dining area that should be reserved for paying clients. In short the staff were not professional and lacks training.
The scenery was not spectacular at all. Perhaps it was the wrong season? Very little announcement or information on passing landmarks to inform passengers. The railway line may be the highest railway in the world (top of the world), boasts of ingenious technological and engineering feats, and deserved accolades for the labor involved in building the railway in adverse harsh terrains, it is incomparable to the efficiency and standards of the European lines. To quote a friend of mine, "It has the hardware but not the heartware"
Until the Q-H line undergoes an organizational re-structuring with a vision to improve the heartware, it is better and less painful to take a flight in to Lhasa. The Tibet land tour was good with its rich and colorful culture and history.
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