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“Spectacular hotel, especially for business travelers”
Review of Park Hyatt Beijing

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Park Hyatt Beijing
Ranked #40 of 6,606 Hotels in Beijing
Certificate of Excellence
Reviewed 13 April 2010

I stayed here on vacation with my family, but I can see how the hotel would be even better for business travelers, with a generous-sized work desk, better-than-average internet speeds, and a convenient location near the central business district. We were upgraded to a suite, which included a large living room and an absolutely gigantic bathroom. The bathtub alone was big enough for 4-6 people at the same time (not that we tried to do that!), and there was a separate "rain forest"-style shower.

I agree with those who say that this hotel has service issues -- especially in the China Grill restaurant, where the staff seems clueless and surprisingly unfriendly. (And the food service in the "Lounge" restaurant was rather slow.) Nevertheless, the rooms and facilities at the hotel are so spectacular that I believe they outweigh the few service problems that exist in the restaurants. In addition, most of the front desk and bell staff were friendly and competent.

The fitness center is well-equipped, and the indoor lap pool -- bookended by two large jacuzzis -- was beautiful. Actually, there is a second, even better-equipped fitness center in the "Park Life" complex on the lower floors, and the lap pool there is also quite nice. In both facilities, there was only one other person using the fitness center when we were there, and no one else in the pool, so it almost felt like we had the whole place to ourselves.

The interesting thing about the rooms in this hotel is that photos really do not do them justice. In the hotel website photos, the rooms look a lot smaller and more cramped than they actually are. You really need to see them in person to understand how attractive and well-designed they are.

Earlier in our China trip, we stayed at the Grand Hyatt Beijing, which is also an excellent hotel (in some ways, more family-friendly and more convenient to tourist stops like Tiananmen and the Forbidden City). That hotel is so big and crowded, however, that it often felt like a zoo in comparison to the serene environment of the Park Hyatt. In the future, the Park will be our first choice in Beijing, as long as it is not much more expensive than the other choices!

  • Stayed: April 2010, travelled with family
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1  Thank Monterone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 7 January 2010

Decided to switch to this property during a recent visit to China, hoping that the operation had ironed out all of their teathing problems - sadly not the case. The rooms appeared as if they were five years old with damaged furniture and surfaces everywhere, light not working and a very frustrating issue with the water pressure. The Chefs in the China Grill Restaurant were extremely rude, and the chances of recieveing basic service in the China Grill was almost impossible to recieve. The biggest mistake of my trip was to stay in this property as I will be returning to my original hotel - where the price is cheaper and the service is better.

  • Stayed: October 2009, travelled on business
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7  Thank Zheng888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2009

This is our 4th trip to Beijing. Earilier in the year we were in Beijing and my sister took us to the Park Hyatt China Bar (located on the 65th floor with 360-degree views) for drinks. We really like the hotel as it was very chic. That's one of the reasons why we chose to stay there. Like most hotels in Beijing, the lower half of the building is rental apartment and the hotel lobby is located on 63rd floor. It is rather inconvenient as we have to take an elevator to the lobby floor and then take another elevator to get to the guest room floors. They also have a separate elevator for the China Grill and China Bar. Our package includes a buffet breakfast at China Grill. I found their food was okay and their service was inconsistent. Some servers were great but some were very poor. One evening we had dinner at China Grill, we asked one waitress to bring us more bread but she refused to do so as it was 15 minutes before closing. We then asked another waitress for something else, she was helpful and courteous. Go figure. We certainly didn't expect that at a high end hotel like the Park Hyatt. XIU is a rooftop garden restaurant and bar located in the Beijing Yintai Centre, a building next door which is connected to level 6 of the hotel. We stopped by the Bar briefly at midnight and it was packed but music was great. International Food Warehouse (IFW) at the lower level of the hotel offers inexpensive cafe style food such as noodles, dumplings, pizza, sandwiches, etc. It is a great place to grab a quick bit but it is usually packed with white collars from nearby offices during lunch time.

Their guestroom design is unique and hi-tech. There were two 'Scene' buttons with pre-set lighting and drapes setting. With the press of a button, the mood of the room changes instantanously...that's really cool. The decor of the room is sleek and contemporary. The room is very spacious with walk-in closet, in-room safe, separate room for toilet, rain shower and separate stone bath tub, an island with tea service on one side and a sink and bath amenities on the back side. They have the most amazing in-room Espresso machine, Nespresso - what a treat! The bed and bedding was super comfortable. Their wireless Internet was reliable and fast but it cost $150 RMB for a 24-hour use, I was not impressed.

The hotel has a pretty amazing lap pool and two hot tubs on both ends of the pool. Unfortunately, water in the hot tubs was luke warm and not hot enough to my liking. Equipment in the fitness centre was great and clean. We also tried their steam room. It looked clean but I could smell funky odor - not so nice.

All in all, this is a great hotel for business travellers beacuse of all of the conveniences for business travel. For vacationers, the hotel is probably too cold and lacks personality. Location is fantastic as you can get to everywhere by taxi in no time.

  • Stayed: November 2009, travelled as a couple
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Thank teri604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2009

Park Hyatt Beijing is located on the top floors of the Yintai Centre. We got a great view of the Beijing landscape and its neighbouring sky-scrapers (CCTV Tower etc.) from the sky lobby and the rooms.
Service that I experienced was really good. To start with, the staff wore friendly smiles. And what's more, one of the members of the staff even took us around and introduced us to the hotel upon our first arrival.
My family and I (4 of us) stayed at 2 Park Twin rooms. The interor design was sleek and modern, with a slight oriental touch. I especially like the ACCA KAPPA bathroom amenities.
All in all, the Park Hyatt Beijing was a good deal, considering the comfortable and unforgettable stay that it provided my family and I with.

  • Stayed: October 2009, travelled with family
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Thank lovetravelling3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2009

The room was pretty, but unfortunately that was the only positive part of our experience. All 3 whirlpools have been broken for over a month. Dining staff and concierges were rude. Service would have been disappointing at a budget hotel, but at a Park Hyatt it was ridiculous.

Stay someplace else.

  • Stayed: November 2009, travelled with friends
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3  Thank chitripper33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2009

I stay there from September 30 to October 4, 2009 for 60th Anniversary of PRC.
We purchased our hotel nights via Park Hyatt Official website.
Their website was advertising "City Gateway" which included a bottle of red wine, mooncake and CNY500 Spa coupon.
However, after few days of staying when we asked about this offer, Park Hyatt staffs were saying that they never had such a promotion.
Later, they came back saying it was their aggressive promotion from their marketing team and their internet system has some problem.
Due to this confusion on their end, our feeling for staying their place was completely ruined.
If you want peace of mind, it is not worth to deal with their inexperienced hotel staffs.

Horrible experience...
PARK HYATT should know how terribly this place is running...

  • Stayed: October 2009, travelled as a couple
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1  Thank bmhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2009

the rooms at the park hyatt were really nice. the staff was friendly and did their best to speak english. the bar situation was a little weird, in terms of them reserving bar stools for people for hours that never showed, but the view and 3 man band is definitely worth the weirdness. the spa was amazing, complete with great views of the city. we went two separate times. reflexology is a must after climbing the wall. the gym was also great. the only downside is the elevator situation. you have to ride two elevators to get down to the lobby. it's fine once you get the hang of it, but you definitely have to leave yourself an extra 5 minutes or so to get out of the hotel. if that was the worst part, it wasn't so bad. it wouldn't keep me from staying there again.

  • Stayed: October 2009, travelled with friends
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Thank NYC200999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Hyatt Beijing

Address: No.2 Jianguomenwai Main Street, Chaoyang District, Beijing 100022, China
Phone Number:
Region: China > Beijing > Guomao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Beijing
#14 Romantic Hotel in Beijing
#22 Business Hotel in Beijing
#27 Spa Hotel in Beijing
#39 Luxury Hotel in Beijing
#146 Best Value Hotel in Beijing
Price Range: £143 - £250 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Hyatt Beijing 5*
Number of rooms: 246
Reservation Options:
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Also Known As:
Park Hyatt Beijing Hotel Beijing
Hyatt Beijing

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