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“Excellent. Lots of food choices. Attentive staff.”

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The Westin Beijing Chaoyang
Ranked #26 of 6,520 Hotels in Beijing
Certificate of Excellence
Boston, Massachusetts
Level 6 Contributor
134 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Excellent. Lots of food choices. Attentive staff.”
Reviewed 15 June 2012

Stayed here for 7 days for both a work trip and also stayed a few extra days to sightsee.

Location:
The hotel is close to the airport since it's on the edge of the city, but unfortunately you then need cabs to get to most places. But Beijing is not a great walking city either way, so not sure who being in the center of the city helps anyone. It's traffic no matter where you are. I wouldn't that stop anyone from staying here. And we were able to walk to the mall next store of high-end shops and even walked 15 mins to a different neighborhood for a spa appointment.

Food:
A real plus, the the hotel has a lot of options, even for fickle eaters. The breakfast, lunch, and dinner buffets at the "taste" restaurant are massive and they have food from around the world. Enjoyed every meal. And we also ate at Grange, the steakhouse, which was excellent with large portions.

Rooms:
I had a corner room which was bigger than the average room. Corner rooms are huge, with nice marble bathrooms. Snag one if you can get it. Beds are comfy Westin heavenly and all amenities are provided. Only negative was they had lots of closets, but no real drawers to lay stuff flat. Rooms are spotless.

Housekeeping:
Housekeeping came each day on time. And one day I left on my "do not disturb" light by accident. I got a note under my door, and that evening they came back and cleaned it during turndown.

Concierge:
While very attentive, you need to understand you are working with the Chinese culture. They will only answer the question provided. So they won't say "you'll never get a cab during rush hour. Why don't you walk". You need to stand on a cab line, realize none are coming, then ask them "can I walk it?" It was like this with a few things. So ask questions a lot! And if they book show tickets for you, being very clear you don't want VIP seats. I said that we didn't need nice seats, but they booked us in VIP seats anyway which were pricier than we wanted. But overall, they will do whatever you want.

Spa:
Spa was lovely (had a facial), but the prices are more Western prices instead of the really cheap spa services you can get outside the hotel. Concierge hooked us up with a local food massage place and for $30 had the most amazing 90 minute massage.

We booked our tour guides outside the hotel. I think it's cheaper, and our tour guide seemed to be better than ones others had booked through the hotel.

Most of the staff speaks English very well, making this a good hotel for foreigners.

The decor is very modern and fresh, with a fun lobby bar to get drinks late at night, and also lobby seating perfect for people watching.

Room Tip: Snag a corner room if you can. They are much much bigger.
See more room tips
  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank njgalinbos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Chaoyang, Hotel Management at The Westin Beijing Chaoyang, responded to this review, 26 September 2012
Dear Guest,

Your comments are well received and we appreciate your sharing with our friends at tripadvisor.com.

We have shared your feedback with our team and we will elevate our services to ensure that your future stays remain memorable.

We look forward to your next visit and look forward in providing future renewing service for you.

Be Westin!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (132)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
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English first
Washington DC, District of Columbia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 June 2012

Having stayed here in two separate trips, we knew what we were getting into after arriving from a 9+ hr flight from LHR. We were upgraded to a corner room on the 28th floor, which certainly eased the jetlag a bit. The shower was amazing as it overlooks the city. The location is nice (subway stop right outside the hotel). The service was very friendly and hasn't changed over the years. One bit of advice is to avoid the hotel breakfast and wander to one of the side streets in the morning. The choices abound and of course you'll have a more authentic experience.

Room Tip: Kind of obvious but request a corner room, if available.
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronald H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Chaoyang, Hotel Management at The Westin Beijing Chaoyang, responded to this review, 26 September 2012
Dear guest,

Thank you for sharing your stay experience with us and we are truly humbled having been rewarded with a full satisfaction score. Rest assured that we will continue to elevate our services to ensure that we are able to ensure that your future stays remain memorable.

We look forward in being of service again in the future.

Be Well, Be Westin!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westborough, Massachusetts
Level 6 Contributor
109 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 6 June 2012

The good - the room was very nice, bathroom was well laid out.
The bad - the internet never worked in the room (despite paying extra for it - but it was credited at checkout), the TV needed to be reconnected to wall three consecutive days)/
The exceptional - the breakfast buffet was spectacular - Chinese, Japanese, Indian, American and other choices (included cheese at the perfect point of ripeness). The dinner buffet was also exceptional (but pricey)

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrDon62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Chaoyang, Hotel Management at The Westin Beijing Chaoyang, responded to this review, 26 September 2012
Dear Reviewer,

Thank you for sharing your Westin Beijing Chaoyang experience with our friends at tripadvisor.com. We have shared your feedback with the team and assure you that your future stays will be pure bliss.

We look forward in being of service in the future.

Be Well!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia
Level 4 Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 June 2012

I always expect great service at the Westin, and the Chaoyang property always delivers when I stay here. Convenient to most places in CBD by walk or short taxi. Although the gym is quite small, the pool is nothing short of fantastic -- a great lap pool or perfect for relaxing pool side on their large poolside beds. I also like to have my morning meeting with customers in the Exec lounge, just enough food and incredibly quiet.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joseph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Chaoyang, Hotel Management at The Westin Beijing Chaoyang, responded to this review, 26 September 2012
Dear guest,

Thank you for sharing your stay experience with us and we are truly humbled having been rewarded with a satisfaction score. Rest assured that we will continue to elevate our services to ensure that your future stays remain memorable.

We look forward in being of service again in the future.

Be Well, Be Westin!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ellicott City, MD
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 May 2012

Weston Chaoyang is one of the most beautiful and well-equipped hotels I have stayed in. The rooms are superb, with full amenities and outstanding views (on clear days, of course!). The gym is well-equipped and most importantly (please read this other Asia luxury hotels!) accessible with a room key 24/7. The pool is remarkable, even if you don't swim and just want to sit and relax in a refuge from the hustle and bustle of the city. The senior staff of the hotel are outstanding, although having stayed on multiple occasions I have found English language skills at the working level sometimes lacking but not problematically so. I have stayed at the Westin Chaoyang at least eight times or so, and Its consistency of excellence in standards makes it a wonderful experience each and every time,

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sydshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Chaoyang, Hotel Management at The Westin Beijing Chaoyang, responded to this review, 26 September 2012
Dear guest,

It is a pleasure to learn you enjoyed your stay experience with us and you have been well looked after by our team. Your comments have been delivered to our team who are really inspired by your kind words.

We expect to welcome you back in the short future and shine your uplifting memory with us again.

Be well. Be refreshed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, CA
Level 6 Contributor
149 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 20 May 2012

Not the warmest welcome - nice rooms, clean, functional - good business place.

"TASTE" the restaurant is a food mill- good food, light on taste. Functional service- breakfast on Sunday is over at 10:30 - at 10:30.5 watch the staff come out and breakdown and switchover - it is orchestrated beauty.....so net - get to breakfast before 10:20 to get some food.

Ask for a room far from the elevators- there is a lot of traffic in this hotel....arrange for transport in advance to avoid getting ripped off by taxi drivers here.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kiwi400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Chaoyang, Hotel Management at The Westin Beijing Chaoyang, responded to this review, 26 September 2012
Dear Reviewer,

Thank you for sharing your Westin Beijing Chaoyang experience with our friends at tripadvisor.com. We have shared your feedback and assure you that your future stays will be pure bliss.

We look forward in being of service in the future.

Be Well!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 6 Contributor
94 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 18 May 2012

I recently stayed 3 nights at this hotel. Echoing the other reviewers, it has a very western feel about it. Staff are abundant, friendly, professional and all speak english to some degree. I stayed in a medium sized king room. No complaints other than the lights in the bathroom for some reason would not turn off one night? Quickly fixed by hotel staff the next day. Room was spacious, well appointed and very comfortable. Very up to date with a large walk-in shower and a large bathtub. Comfortable bed and good internet connections. The Starwood Preferred facilities on 34th floor were very nice and breakfast there was top notch for that type of facility. Retaurant on second floor was just OK for me from a food standpoint, but I found that to be true everywhere in Beijing.

Beijing itself is what I expected - a city in the midst of trying to define itself. Very western or at least trying to appear western, but not quite pulling it off in my opinion. The influence of "the state" still apparent especially in the business dealings I had. Smog is absolutely horrific - as bad or worse than I was warned about. Unfortunately I had no time for sight-seeing inside or outside of Beijing so my review is pretty narrow....

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eurotripper22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Chaoyang, Hotel Management at The Westin Beijing Chaoyang, responded to this review, 26 September 2012
Dear Reviewer,

Thank you for sharing your Westin Beijing Chaoyang experience with our friends at tripadvisor.com. We have shared your feedback with the team and assure you that your future stays will be pure bliss.

We look forward in being of service in the future.

Be Well
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Beijing Chaoyang

Property: The Westin Beijing Chaoyang
Address: No.7 East Third Ring North Road, Chaoyang District, Beijing 100027, China
Region: China > Beijing > Beijing Workers' Sports Complex
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in Beijing
#25 Luxury Hotel in Beijing
#28 Business Hotel in Beijing
#53 Romantic Hotel in Beijing
#54 Family Hotel in Beijing
#143 Best Value Hotel in Beijing
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Westin Beijing Chaoyang 5*
Number of rooms: 550
Official Description (provided by the hotel):
The Westin Beijing Chaoyang is ideally located in the heart of Beijing and only a 25-minute journey from Beijing Capital International Airport. Commercial and shopping centres are also nearby. Hotel features 550 guest rooms and suites, Westin Executive Club facilities, offers 8 entertainment and dining options, 11 meeting rooms for events of various sizes and the signature Heavenly Spa. ... more   less 
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Also Known As:
The Westin Beijing Chaoyang Hotel Beijing
Westin Beijing Chaoyang
Beijing Westin

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