The facilities are simply fantastic. The room has all the details one could desire. This is also true for the rest of the hotel. The pool was specially nice, which was free for all the guests.
However there were some problems. We requested a non smoking room and when we came into our room, it smelled like a huge ashtray. We were offered another room. However it is shocking that no one from reception made sure that the previous guest had smoked in the room since there is a huge fine for smoking in the room.
This is one example of how the service does not correspond to a five stars hotel. The staff didn't speak English at all in most of the cases. The room service was extremely slow. They only had to bring a couple of ice creams, so they didn't have to cook or prepare anything. These ice creams came melt...
In conclusion, the place is great and you get real value for your money. It is hard to complain in such a wonderful atmosphere, however, I really think there is a lot of room for improvement with the people working there.
- Official Description (provided by the hotel):
- Grand Millennium Beijing is located in the CBD and is part of the Millennium Hotels and Resorts. This is premium 5-star deluxe hotel. Convenient transportation for leisure and business guest. We have 521 grand and spacious guestrooms and mulitple dining options offering a variety of cuisine. For relaxation you can enjoy live entertainment at Havana (house bar). All guests have complimentary access of the award-winning Oxygen Club and swimming pool complex. All rooms have FREE high-speed broadband internet access and FREE WiFi is available through-out the entire hotel including public areas. ... more less
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- Also Known As:
- Grand Millennium Beijing Hotel Beijing
- Grand Millennium Hotel Beijing