I stayed here again on a 2nd business trip in near the end of May. My loft apartment was showing a few signs of wear and tear especially in the bathrooms though it was nothing serious.
I am writing this review to commend Clara (sorry I can't remember her last name, but pls see the photo attached - she's on the right), who really helped me out when I wanted to book last minute tickets to the opera. Even though I speak and read basic Chinese, the National Centre for the Performing Arts website was a nightmare - you could only book tickets through the Chinese language site AND you needed both a China mobile number and a China credit card to book. Clara and I navigated through together and she used her mobile and credit card to help me book the tickets (I gave her cash) and then went down with me when she couldn't transfer the confirmation text message to my phone. This was despite her shift starting later the same evening.
Generally the China service industry is a bit indifferent to customer service, eg I have been handed a blanket and told to make up my own bed when I asked for an extra blanket (at an unnamed Beijing hotel) - probably a holdover from Cultural Revolution days. This was a most wonderful exception and I was very very impressed.
I solved my earlier taxi problem (see my first review) by directing taxis to the nearby Suzhou Jie subway station and then steering them from there (or its a short walk if you prefer).
- Official Description (provided by the hotel):
- Ariva Beijiing West is a new and chic 317 room hotel and serviced apartment located in the heart of Zhongguancun Science Park. Ideal for both business and leisure traverlers, it is 30 minutes drive from Tiananmen Square and 40 minutes from the airport. ... more less
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- Also Known As:
- Ariva Beijing West Hotel And Serviced Apartment
- Beijing Novotel