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“Business - Exhibition” 3 of 5 bubbles
Review of Crowne Plaza Beijing International Airport

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Crowne Plaza Beijing International Airport
Ranked #84 of 6,427 Hotels in Beijing
NY
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Business - Exhibition”
3 of 5 bubbles Reviewed 18 April 2014

The hotel is average and the F&B is below average. Breakfast selection were limtied and did not changed for the whole 5 days i stayed. In addition, the restaurants both Japanese and Chinese, served food that was overly salted. More over the shuttle to the exhibition center left without informing the group of people waiting in the lobby, and i was one of them. As a matter of fact. i told and asked the concierge many times, which is the vehichle and when are they leaving. He basically told me he is not sure until they know how many passengers are leaving this time. Very bad! I would not want to stay here again.

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JCPLNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJIA, Public Relations Manager at Crowne Plaza Beijing International Airport, responded to this review, 20 April 2014
Dear JCPLNY,

Thank you for staying at the Crowne Plaza Beijing International Airport and commenting us on TripAdvisor.

We would like to take this opportunity to apologize for any inconvenience our service may have caused you. We have already shared your comments about the food and shuttle bus issue with related departments and will certainly improve. Rest assured that we are looking into these, ensuring that we provide all our guests with an excellent experience while staying with us.

We hope this would not deter you from choosing us again in the future. Thank you again for your valuable review and we look forward to welcoming you back to our hotel to demonstrate our improvements!

Sincerely,
Maggie Chen
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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811 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Edinburgh, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 4 April 2014

Average is the only word that comes to my mind about this hotel: average food, average room, average staff (although they are speaking English quite well compared to the other Chinese hotel we have visited).

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Alexis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJIA, Public Relations Manager at Crowne Plaza Beijing International Airport, responded to this review, 7 April 2014
Dear Alexis H,

Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Beijing International Airport.

Feedback like yours is very valuable to us and enables us to monitor our standards, which we will keep making efforts in improving our service to better meet your expectations.

Thank you again for your feedback and support. We look forward to welcoming you back in the near future to demonstrate our improvements!

Sincerely,
Maggie Chen
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Male
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 29 March 2014

This particular Crowne Plaza is a decent one, I should say. The ambience is cozy and warm (even in winters!). Service is top-shelf. Staff are courteous and always sport a smile. The breakfast buffet has a nice spread. Try the BBQ every Friday night. The lamb chops are fantastic! The downside of this property is the location (unless you prefer to stay near the airport). The nearest place expats can feel at home in is Pinnacle Plaza (3-5 minute taxi ride/15 minute walk). Be careful of the wide intersection to get there as Chinese drivers are mostly oblivious to road rules! Better take a cab. A local supermarket called Jinkelong is also nearby if you fancy some Chinese groceries. Overall, this hotel is commendable! Great staff!

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Louie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJIA, Public Relations Manager at Crowne Plaza Beijing International Airport, responded to this review, 1 April 2014
Dear Louie C,

Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Beijing International Airport.

We are very glad to know that our friendly staff and service helped in making your visit enjoyable. Our hotel is located across from New China International Exhibition Center and Beijing Airport Industrial Park. We are 10 minutes walking from nearby NCIEC station of subway line 15, 15 minutes drive from the airport, and just 25 minutes from the city’s central business district. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations.

Thank you again for your feedback and support and we look forward to welcoming you back in the near future!

Sincerely,
Maggie Chen
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida, USA
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 25 March 2014

I was here for just one night, due to a flight cancellation.
They gave me a room on the 2nd tower - top floor - king size bed.
The room was big, clean and well appointed.
The bed was very comfortable.
The food at the buffet, on the other hand, was not so good. Lots of carbs and not much protein option. Taste was also not to my liking.

  • Stayed February 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank KDreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJIA, Public Relations Manager at Crowne Plaza Beijing International Airport, responded to this review, 26 March 2014
Dear KDreviews,

Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Beijing International Airport.

We are very glad to know that our guestroom helped in making your visit enjoyable. Meanwhile, your comments about the buffet have been shared with relevant department and rest assured we will keep improving our service and quality, allowing our guests to indulge in the best they deserve.

Thank you again for your feedback and support and we look forward to welcoming you back in the near future to demonstrate our improvements.

Sincerely,
Maggie Chen
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
281 reviews
240 hotel reviews
common_n_hotel_reviews_1bd8 251 helpful votes
1 of 5 bubbles Reviewed 18 March 2014 via mobile

This hotel is the most unstable hotel I have stayed in. Some times they are good and some times very bad.
This time was very bad.
Check in and check took more than 45 minutes the room was is bad shape water not draining in the shower.
Service in all was bad. They need to get their act together and fast.

Stayed March 2014, travelled on business
Helpful?
2 Thank Mashgiach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJIA, Public Relations Manager at Crowne Plaza Beijing International Airport, responded to this review, 19 March 2014
Dear Mashgiach,

Thank you for choosing the Crowne Plaza Beijing International Airport and share your valuable feedback.

We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the check in and shower water has been documented and will certainly be looked into. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our guests with an excellent experience while staying with us.

We hope this would not deter you from choosing us again in the future. We look forward to welcoming you back to our hotel again and to demonstrate our improvements. Thank you!

Sincerely,
Maggie Chen
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 10 March 2014

I have stayed at this hotel several times over many years. Each time the rooms are well prepared, comfortable and the staff very friendly. Unless there is a convention on, the in house bars and restaurants are mostly empty. Previous reviewers have commented on the location, and the location is more suited to the convention centre rather than the airport. As for restaurants, shops or bars, there are some around but they are a bit of a walk in any direction.

The complimentary bus MUST be called for, I would recommend calling before your arrival to find out the time the bus will be there. 45 minutes in 5 degrees (C) is not pleasant.

That said the concierge is superb and all the staff try their best to accommodate you. One or two evenings I have even had the staff offer to play pool if no one else is around, probably should not say that as their managers do not like it.

At reception there is the offer of joining the IHG Rewards club (free), this gives you free wifi in the rooms. But I would recommend that you check this upon arrival, the cost is a little excessive otherwise.

TV channels have a good selection and noise is quite low in the rooms, although the corridors can be a bit noisy at times.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank tomtyler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJIA, Public Relations Manager at Crowne Plaza Beijing International Airport, responded to this review, 10 March 2014
Dear tomtyler,

Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Beijing International Airport.

We are glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. With regards to our location, the hotel is located across from New China International Exhibition Center and Beijing Airport Industrial Park. We are 10 minutes walking from nearby NCIEC station of subway line 15, 15 minutes drive from the airport, and just 25 minutes from the city’s central business district.

Again thank you for your feedback and continuous support. We look forward to welcoming you back in the near future!

Sincerely,
Maggie Chen
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 27 February 2014

Stayed at the Crowne Plaza Beijing International for one night in January, during an overnight layover in Beijing. If price is more or less the same, I would not stay here again but would choose the Hilton or Langham.

LOCATION
While the hotel states it is at Beijing International, it took at least 15 minutes on the shuttle bus - in the middle of the night with no traffic, going on highways and back roads surrounded by nothing. Literally nothing. This makes it much farther than the Hilton and Langham, which are visible from the arrivals area of T3 and next to the airport terminal building itself. I didn't have time to walk around the area, but it did not seem to be within short walking distance to shops or restaurants and appeared quite isolated.

SHUTTLE BUS FROM AIRPORT
As requested on the website, I e-mailed the hotel directly to reserve the complimentary shuttle bus from PEK to the hotel. As my flight was scheduled to arrive shortly after 11pm, I notified the hotel that I was hoping to catch the shuttle between 11.30 to 12 midnight, assuming there were no delays. I provided my flight information as well, so that if there was a delay they would be able to check. Unfortunately my flight was delayed by about 30 minutes, so by the time we arrived at the hotel shuttle bus pick-up area, it was shortly after midnight. While the Hilton and Langham shuttles made 3 (yes, 3) pick-ups while we were waiting, the Crowne Plaza shuttle did not appear until 1am. As there are no courtesy phones to the hotel, unless you have a local cell phone plan or are willing to swipe your credit card at the public payphone there is no way to contact the hotel. Given the proximity of this hotel's competitors and the frequency of their shuttles, this was quite disappointing. No issues were encountered with the return shuttle.

CHECK-IN / CHECK-OUT
Efficient and friendly.

ROOM AMENITIES
Room was spacious and closer to North American standards in terms of size. Bed was large and comfortable and the room is modern. We called down and asked if wi-fi was free, and were informed that despite the fact the log-in page prompts the user to select a rate plan, we would not be charged. Unfortunately they did try to charge us at check-out, but when we informed the agent that we had spoken with someone the previous night, and gave her name, the fee was quickly waived. Breakfast was not included so cannot comment.

OVERALL IMPRESSION
The hotel is a great hotel assuming:
- You just need a transit hotel
- You have confirmed the hotel shuttle in advance and don't encounter any flight/immigration/customs delays

Given that it is significantly cheaper than the Hilton and Langham (about $60 USD a night cheaper for the night I booked) it's perfect acceptable and I would recommend. However, if price is the same I would probably book with a hotel closer to the airport.

  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank WanderingRaccoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJIA, Public Relations Manager at Crowne Plaza Beijing International Airport, responded to this review, 27 February 2014
Dear fbbToronto,

Thank you for choosing the Crowne Plaza Beijing International Airport and share your valuable feedback.

Our hotel is located across from New China International Exhibition Center and Beijing Airport Industrial Park. We are 10 minutes walking from nearby NCIEC station of subway line 15, 15 minutes drive from the airport, and just 25 minutes from the city’s central business district. We offer guests easy access to international schools, shopping, restaurants and golf club, while the area is home to a number of multi-national, Fortune 500 companies. Hope we will have another chance to introduce you more details next time you visit Beijing.

We try to offer our guests with products and service value for money. We recommend guests to book at any of our websites to enjoy the best room rate, and find out more promotions. Besides, by being an IHG Rewards Club member, you'll get to enjoy exclusive benefits at all our hotels, such as free internet. Beside, your comments about the shuttle bus and internet has been documented and will certainly be looked into.

Again thank you for your valuable feedback as this is our best resource for improving guest services. We look forward to welcoming you back to our hotel again. Thank you!

Sincerely,
Maggie Chen
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Beijing International Airport

Property: Crowne Plaza Beijing International Airport
Address: No.60 Fuqian First Street, Tianzhu, Shunyi District, Beijing 101312, China
Phone Number:
Region: China > Beijing > Beijing Capital International Airport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Spa Hotel in Beijing
#75 Luxury Hotel in Beijing
#135 Best Value Hotel in Beijing
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Crowne Plaza Beijing International Airport 4.5*
Number of rooms: 600
Official Description (provided by the hotel):
Crowne Plaza Beijing International Airport is 'The Place to Meet' with its convenient location across from the New China International Exhibition Center, Beijing Airport Industrial Park, and only 15 minutes away from the International Airport, and complimentary shuttle bus service between airport and the hotel, and should be reserved in advanced. The hotel is in the neighborhood of Beijing s largest expatriate residential community with many surrounding restaurants of varied international cuisines. Wangjing business district is a 20 minute- drive, and the CBD is 25 minutes away via expressway. The hotel provides complimentary 24-hour operating shuttle bus, which runs to Beijing Capital International Airport and should be reserved in advance. 600 well-designed rooms and suites offer the Crowne Plaza standard of comfort. A total area of 1,700 square metres meeting facilities and the largest hotel garden of Beijing provide flexibility for meetings and events. The Crowne Meetings Director and dedicated meetings specialist provide a convenient single point-of-contact for all your meeting requirements. Three restaurants offer classic cuisines to please all palates. Recreational and leisure facilities such as bar, gym, heated indoor pool, outdoor tennis courts as well as spa are also available to help make your stay even more enjoyable. ... more   less 
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Also Known As:
Crowne Plaza Beijing
Beijing Crowne Plaza

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