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“One smile can make a big difference!”

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Ibis Beijing Sanyuan
Ranked #1,875 of 6,463 Hotels in Beijing
Harbin, China
Level Contributor
81 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“One smile can make a big difference!”
Reviewed 29 May 2014

Positive points:

- Close to Sanyuanqiao Metro Station. No more than a 5-min walking. Served by Line 10 (urban metro - 2 yuans) and Airport Express (25 yuans);

- Promotion on the website. Family rooms for 259 yuans, breakfast included, which is a bargain for Beijing.

- Wifi in the room. Not fast, but ok.

Negative points:

- Dirty walls, old/torn towels, "tired" ambience;

- One of the coldest staff I've ever met so far! Few employees can speak English;

- Western breakfast - limited options.

Tip for management: one smile can make a big difference!

Room Tip: If you get a promotion on the website, upgrade into family room. Bigger rooms for the same price.
See more room tips
  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TrekkingGuy10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BettyWang2013, General Manager at Ibis Beijing Sanyuan, responded to this review, 29 June 2014
Dear Trekkingguy 10,

Thank you for your constructive comments regarding your recent guest experience in our hotel. We have been undertaking a series of training aimed at staff attitude and guest service concept for our Front line staff. It is of course a point we will keep on emphasizing in order to improve guest satisfaction, and as you said so right, a smile can definitely make big difference!

Regarding the walls & towels, could you please send us information related to your booking (Room Number, Name or confirmation No) at h6280-sm@accor.com?

Looking forward to your kind reply,

Best regards,

Betty Wang
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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590 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
San Francisco, California
1 review
Reviewed 27 May 2014

Booking was easy and straight to the point. Location was pretty good, right next to the phoenix mall and airport express train. Service was average. Good room except for the non-functional air conditioning. 5 out of 10 in my opinion.

Room Tip: Pretty average overall, except for the non-functional air conditioning unit which made sleeping a bi...
See more room tips
  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels

Helpful?
Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BettyWang2013, General Manager at Ibis Beijing Sanyuan, responded to this review, 29 May 2014
Dear Mr. Gary C.,

Thank you for taking the time to share your constructive comments. We sincerely apologize for the air conditioning malfunctioning that you experienced during your stay and could you please communicate us your booking details (Name, confirmation No) in order that we inspect the room you stayed in?

You can contact us at h6280-sm@accor.com .

Looking forward to your reply,

Best regards,

Betty Wang
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elkhart, Indiana
Level Contributor
277 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 23 May 2014

It's an Ibis so not a five-star. A bit cramped, but the rooms are well-designed. Location is great - just a short walk from the airport express train. Recommended as long as you're not looking for a premium hotel.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ripwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BettyWang2013, General Manager at Ibis Beijing Sanyuan, responded to this review, 26 May 2014
Dear Mr. Ripwalk.

Thank you for your sharing your experience with all Trip Advisor users. Feel free to contact us should you need any assistance in your future trips.

Best regards,

Betty Wang
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noida, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 May 2014

IBIS Beijing is very well located at walking distance from Airport Express and very good malls and shopping centres. Nice and clean rooms, but no Wifi in the rooms.

They dont have good restaurants, but there are lot of good restaurants around the hotel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SSLamba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BettyWang2013, General Manager at Ibis Beijing Sanyuan, responded to this review, 25 May 2014
Dear SS Lamba,

Thank you for taking the time to share your comments, and sincere apologies as we are currently installing WIFI network. This project is scheduled to be completed by end of this month.

Looking forward to welcome you back during your next trip in Beijing ,

Best regards,

Betty Wang
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 13 May 2014 via mobile

I was in this hotel for two nights and the following are missing :
No wifi in the room, only internet via cable
The floor is not cleaned, it is sticky
The breakfast is so so, not a lot of choice just the basic better to eat outside,
The channels in the tv is not well progamed.

The price is very low, however, we can find better for the same price

I do not recommend this hotel for family trip or longer stay.

Stayed May 2014, travelled on business
Helpful?
Thank Thomas2208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BettyWang2013, General Manager at Ibis Beijing Sanyuan, responded to this review, 19 May 2014
Dear Mr. Thomas 2208,

We sincerely apologize for the issues that you have experienced during your last stay. Note that for WIFI internet our Technical team had already started to implement a full coverage in the hotel building but will be fully effective by the end of May.

Thank you for highlighting the TV program matter that we will address shortly. As for the cleanliness of the floor, this is definitely below our standard and we will strengthen the implementation of our procedures, and improve trainings to tackle this problem.

We hope that you’ll give us a chance to make it right during your next visit in Beijing and feel free to contact us directly at any time.

Sincerely yours,

Betty Wang
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Beijing hotels

Shanghai
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 April 2014 via mobile

The price and location are good if you have something to do near this area. It is a five minute walk to the airport express or line 10 metro. The surrounding area is quiet at night; great for light sleepers like me.

The bed is quite hard and the pillows were too full for my comfort. I thought the blinds would be effective, but was let down by the amount of light let in at the sides.




Stayed April 2014, travelled solo
Helpful?
Thank Anthony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BettyWang2013, Director of Sales at Ibis Beijing Sanyuan, responded to this review, 18 May 2014
Dear Mr. Anthony G,

Thank you for sharing your constructive comments and feel free to contact us at h6280-sm@accor.com should you need any assistance during your next visit in Beijing.

Sincerely yours,

Damien ROMAIN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
3 reviews
3 hotel reviews
Reviewed 27 April 2014 via mobile

Air Conditioning was not worked in our room. When we complained to the staff, they just lightly said that AC will be operated on the next month and asked us just to open the window if we want fresh air!! We didn't get any notification when we checked in.

Very poor english, even for answering simple questions.

There's a picture of a gym in booking.com where we booked this hotel but when I asked for the gym the staff just answer "no gym!" "no gym!"

Stayed April 2014, travelled on business
Helpful?
Thank airtasake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BettyWang2013, General Manager at Ibis Beijing Sanyuan, responded to this review, 18 May 2014
Dear Airtasake,

In regards to the unsatisfactory areas you mentioned, please accept our sincere apologies for the inconvenience caused and please note that the hotel has updated its website in relation to our current facilities.

As for the air conditioning issue, the hotel has irradiated these issues and is fully functioning with no issues. I am disappointed in the way the hotel has handled this from a service point of view and rest assured we will revisit these training needs.

I hope that we are able to show you the improvements on your next trip to Beijing and please feel free to contact me directly should you need any assistance.

Betty Wang
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Beijing Sanyuan

Property: Ibis Beijing Sanyuan
Address: Building B, Fenghuang City, 5A Shuguang Xili, Chaoyang District, Beijing 100028, China
Region: China > Beijing > China International Exhibition Centre
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #1,875 of 6,463 Hotels in Beijing
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Beijing Sanyuan 3*
Number of rooms: 401
Official Description (provided by the hotel):
Hotel Ibis Beijing Sanyuan blends comfort and convenience with real affordability. With a modern bar, terraced restaurant, 24 hour snack service, free high speed Internet, and games and fitness rooms, this hotel offers a fresh change from the traditional. Located in the central business district, Hotel Ibis Beijing Sanyuan is only minutes from the airport and embassy district and close to shopping and tourist attractions. Featuring 401 queen or twin rooms, this is a Hotel Ibis with a real difference. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Travel Republic (UK), ACCOR, Booking.com, Ctrip TA, Hotels.com, Priceline, Traveltool, S.L.U., Hotel.de and HotelQuickly so you can book your Ibis Beijing Sanyuan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Accor Beijing Sanyuan

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