In terms of the hotel ambiance and room I would give them a Very Good, but juxtaposed with the fact that we had a serious, serious issue with our booking, which was Terrible, so I evened out at "poor".
Now let me be clear and upfront that the poor ranking here is in direct relation to my experience, not the property itself as a whole.
I was in Hong Kong on business and unsure of what day I needed to fly up to Beijing for a dinner. I found out late one Friday that I needed to be in Beijing the next day. So when I got to my room that night I went online and booked a room at the Opposite House. I booked at Agoda.com. I immediately received a confirmation email, and then about 15 minutes later I received a second email confirming my booking that had a PDF confirmation attached which mentioned among other things that the room was booked and guaranteed.
I printed out the PDF the next morning and got on a plane to Beijing around noon. When I landed in Beijing I opened up my email and found an email from Agoda that said verbatim: "We are sorry that hotel just inform us they are fully booked. However we found an alternative hotel for you: Hotel New Otani Chang Fu Gong".
We had picked Opposite House over Four Seasons and Shangri-La, and obviously had no intention of staying at some New Otani hotel I had never heard of despite living in Beijing for 10 years.
I immediately called the hotel to let them know that it was unacceptable to cancel a room after confirming, but they refused to budge. Basically they just punted responsibility to Agoda, who then dumped it off on me. I called Opposite back again and after a few minutes spoke to their manager who said he would try his best and would call me back either way. Instead, 20 minutes late he had someone on his staff call Agoda and asked them to call me again to tell me that there was nothing they could do rather than have himself, or one of his staff call me directly. I called him back after getting off the phone with Agoda and basically said that was unacceptable and I was coming to the hotel either way.
He finally called me back 15 minutes later and said they had found a room for me.
In all it took me around an hour on the phone to straighten the whole thing out. The Opposite House blamed Agoda, but if there had been a problem I find it hard to understand how it took them 15 hours to realize it. I put the blame, as I understand it, completely on the Oppposite House and not Agoda as if they are not prepared to honor a reservation, they shouldnt let Agoda make it.
In the end Opposite House COMPLETELY made good by giving us an upgrade and some small discount. And in some respects I want to say that because they fixed the problem in the end that all is well that ends well. But the truth is that before they fixed the problem they basically tried to railroad and big league myself and Agoda and think they could just make me go away by saying no over and over and over again. Any person who isn't as crazily persistent and angry about people lying would just have been out of luck, and only through unending persistence was I able to get the room that I had rightfully booked and paid for. If there was an issue between Agoda and Opposite House, they should have handled it between those parties and not try and use me as a pawn in the middle.
All in all the room was nice. It was quite stark and modern, not really my take and I think for what they charge you could stay almost anywhere else in Beijing. But the location is great and for those who enjoy that kind of thing I would recommend it. Just make sure you triple check your confirmation before you go.
- Official Description (provided by the hotel):
- The Opposite House features 99 luxuriously appointed guest studios designed by the renowned Japanese architect, Kengo Kuma. Designed to provide a sense of space, warmth and comfort, studios start from 45/481 sqm/sqf, which are arguably some of the largest in Beijing. They come fitted with signature wooden floorings and oak tubs. Partnering with well-known Shanghai based Australian restaurateur David Laris and restaurant designers Neri & Hu, we offer an intoxicating blend of restaurants and bars. ... more less
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- Also Known As:
- The Opposite House Hotel Beijing
- The Opposite Hotel
- Opposite Hotel Beijing