OK - the hotel was nice, fairly clean, and the lobby area was modern and new, however the rooms are tired and worn down. The staff was friendly and helpful. I was in a non-smoking room, and I know this is China, but my room REEKED of smoke with no relief. Also, the A/C and heating never worked correctly even after several requests to repair it.
Worst of all, early on the morning that I was leaving I noticed a large disgusting bug coming from a hole in the floor. (I have attached a picture). This pretty much ruined the place for me.
When I complained at the front desk I got little sympathy, however I took the picture of the little guy and showed it to the manager. He then gave me $200 off. Honestly I felt like this wasn't enough compensation for sharing a room with these critters. Who knows what type of bug this is!!??
To be fair I have given the hotel manager more chances to do better on his offer - 1 or 2 email exchanges and now I get no response.
- Official Description (provided by the hotel):
- Why can't a business trip also be a journey full of inspiring discoveries? Renaissance Beijing Capital Hotel is the ultimate lifestyle hotel in Beijing. Surrounded by upscale shopping malls, numerous of intriguing restaurants and amazing bars in Shuangjing area. The hotel puts you in the heart of Beijing Central Business District, 35 minutes away from the International Airport.Our property offers the perfect blend of comfort, with 522 spacious guest rooms including 37 well-appointed suites. Our International Chefs' team proposes a delicious international and authentic cuisine which should delight your senses. With more than 2300 square meters function space, elegantly decorated, the Renaissance Beijing Capital can satisfy all your business and social events requirements.To end a perfect day in Beijing, enjoy our signature Touch Spa and health club before letting you be pampered in our Club Lounge on the 24th floor.You spend life working. Discover the world as you go. ... more less
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