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“Bugs” 2 of 5 bubbles
Review of Renaissance Beijing Capital Hotel

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Renaissance Beijing Capital Hotel
Ranked #9 of 6,427 Hotels in Beijing
Certificate of Excellence
Ojai, California
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Bugs”
2 of 5 bubbles Reviewed 28 November 2013

OK - the hotel was nice, fairly clean, and the lobby area was modern and new, however the rooms are tired and worn down. The staff was friendly and helpful. I was in a non-smoking room, and I know this is China, but my room REEKED of smoke with no relief. Also, the A/C and heating never worked correctly even after several requests to repair it.

Worst of all, early on the morning that I was leaving I noticed a large disgusting bug coming from a hole in the floor. (I have attached a picture). This pretty much ruined the place for me.

When I complained at the front desk I got little sympathy, however I took the picture of the little guy and showed it to the manager. He then gave me $200 off. Honestly I felt like this wasn't enough compensation for sharing a room with these critters. Who knows what type of bug this is!!??

To be fair I have given the hotel manager more chances to do better on his offer - 1 or 2 email exchanges and now I get no response.

  • Stayed November 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Cali T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,552 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (267)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Shanghai, China
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 21 November 2013

Good hotel, with location near the metro station on line 10. There is also a mall nearby for food. The hotel is a little harder to find because it is relatively new.
Rooms are spacious, with a new Scandinavian vibe. Loved the attentive staff and the attention to detail.

Breakfast was great with a super wide selection, fresh juices and high fiber healthy options.

Room Tip: Choose a high floor with a room facing the mall
See more room tips
  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chow tien w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntington Beach, California
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 19 November 2013

I stay at this hotel all the time. every month for the last year.This hotel is very noisy if you are staying at the side facing busy street, you can hear drivers honking early morning to wee hours. since I like staying at the same room when I travel, I noticed things would be broken and no one would bother to fix it weeks after weeks.
But I guess, if this is the 5 stars hotel experience they provide, I cannot imaging what a 4 stars hotel would be like.

  • Stayed September 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank sharona714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing, China
2 reviews
5 of 5 bubbles Reviewed 16 November 2013

Overall Excellent.. Rooms and house cleaning excellent. Concierge is very helpful . club floor service all of them is friendly and nice especially Ms. Gina , Ms. Eileen Zeng ...........Also good wifi in the room. Breakfast was good offering wide selection of western and Chinese food. The staff spoke sufficient English and professional. .I'm very satisfied with this hotel , Keep it up , i will be back.

Room 1224

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SK N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas, USA
Level Contributor
260 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 bubbles Reviewed 9 November 2013

I recently stayed at the property for 2 nights and was pleased. The rooms were clean and comfy. The club was very modern and spacious and the breakfast and evening reception were well done. I had a problem with my room (door wouldn't open from inside the room) and they sent the maintenance folks in literally 2 mins and had another room about 1 minute after that. Also, the front desk wrote some phrases for me in Chinese which helped out tremendously!
Should be RMB100-110 for a taxi from PEK including toll

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TechMarauder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
38 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 6 November 2013

Stayed from 19th Oct to 24th Oct. Pickup by Hotel's big Audi at Beijing Airport was very efficient. The hotel is very modern, it looks like it is a part of the R&F group because there a lot of R&F related business near the hotel. The room assigned is a room with 2 double beds, the bathroom is surrounded by glass panels (you can lower the internal blinds for privacy). Beds are very comfortable, the room is west facing, can see the mountains on a clear day. There are lots of storage spaces for clothes.

Had tried the Fat Duck, Fratelli Fresh Deli and BLD for meals. Peking Duck from Fat Duck not good at all, we can see the ducks prepared well in advance and just re-heated when we order it, it is not crispy and it is not tasty at all. Fratelli Fresh Deli did quite tasty pizzas and breakfast at BLD is fine with a variety of choices. Tried once to have dinner at BLD, food was good in general and there is a 60RMB bottomless red wine offer which is not bad; however, the sushi counter serves the most bland and tasteless seafood, there is no taste for any kind of sashimi or seafood sushi; pastries at BLD is great, they are wicked and so tasty; freshly squeezed juices (or mixed ones if you want) are available on demand.

Got a couple of vouchers in the room for all food outlets in the hotel, ranging from around 10% off to around 30% off, pretty good deal if you don't want to go out after a long day of working. Had room service for a few mornings, chose Bejing breakfast set with congee, preserved vegetables, soy milk, tea, they are ok.

The hotel is just a 5 min walk to the nearest Metro (line 10) station and from there you can easily go to anywhere served by the Metro network.

Arranged a car to the airport, it is punctual and a very comfortable ride.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sunmansyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wamberal, Australia
Level Contributor
93 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 5 November 2013

We stayed for 2 nights on business. Checkin was efficient and the decor is beautiful - very modern.
Good sized rooms and large bathroom, although the glass walls took a little getting use to! Good wifi in the room.
Great view from the 16th floor, but even better from the well-equipped and busy gym and pool on the 27th - the amazing lights and sights of Beijing - almost needing the sunglasses during our morning workout!
We didn't go to the restaurant for breakfast, but the room service version was lovely. We did visit both restaurants - the fat duck for Peking duck pancakes (yum!) and the Italian for pizza (also yum!). Lots of restaurants and grocery stores nearby. 20min in a taxi to the pearl market and a large department store across the road.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tanollie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Beijing Capital Hotel

Property: Renaissance Beijing Capital Hotel
Address: No.61 Dongsanhuan Middle Road, Chaoyang District, Beijing 100022, China
Region: China > Beijing > Guomao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 6,427 Hotels in Beijing
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Renaissance Beijing Capital Hotel 4.5*
Number of rooms: 522
Official Description (provided by the hotel):
Why can't a business trip also be a journey full of inspiring discoveries? Renaissance Beijing Capital Hotel is the ultimate lifestyle hotel in Beijing. Surrounded by upscale shopping malls, numerous of intriguing restaurants and amazing bars in Shuangjing area. The hotel puts you in the heart of Beijing Central Business District, 35 minutes away from the International Airport.Our property offers the perfect blend of comfort, with 522 spacious guest rooms including 37 well-appointed suites. Our International Chefs' team proposes a delicious international and authentic cuisine which should delight your senses. With more than 2300 square meters function space, elegantly decorated, the Renaissance Beijing Capital can satisfy all your business and social events requirements.To end a perfect day in Beijing, enjoy our signature Touch Spa and health club before letting you be pampered in our Club Lounge on the 24th floor.You spend life working. Discover the world as you go. ... more   less 
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