Everything is nice, to be expected for a top tier business hotel. Clean. Employees seem to enjoy working there. English is good enough. I'm pretty persnickety... hallway carpets were clean. Doorknobs were clean. Maid service was instant and excellent. Very close to train station. Don't forget to take a walk to see two unusual nearby attractions. The City Wall Tower and behind the hotel is an Art Gallery and museum. It's a great place to watch the trains from the main train station. Just north, is a smaller Astronomy museum with 400 year old tools. It's very safe to walk.